The Influence of Organizational Commitment and Organizational Support on Organizational Citizenship Behavior Mediated by Job Satisfaction

Triana Nur Aisah; Hengky  Widhiandono; Alfato Yusnar  Kharismasyah; Luthfi  Zamakhsyari

doi:10.55927/ajma.v4i3.14943

Authors

Triana Nur Aisah Universitas Muhammadiyah Purwokerto
Hengky Widhiandono Universitas Muhammadiyah Purwokerto
Alfato Yusnar Kharismasyah Universitas Muhammadiyah Purwokerto
Luthfi Zamakhsyari Universitas Muhammadiyah Purwokerto

DOI:

https://doi.org/10.55927/ajma.v4i3.14943

Keywords:

Organizational Commitment, Organizational Support, Job Satisfaction, Organizational Citizenship Behavior

Abstract

This study aims to examine the effect of organizational commitment and perceived organizational support on organizational citizenship behavior (OCB), with job satisfaction as a mediating variable. Using a quantitative approach, data were collected through questionnaires from 92 respondents comprising teachers and staff at SMK Muhammadiyah Majenang. The data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results reveal that both organizational commitment and organizational support significantly influence OCB, both directly and indirectly through job satisfaction. The findings highlight the importance of fostering supportive and value-aligned organizational environments to enhance employees’ discretionary behaviors that contribute to educational effectiveness.

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