The Effect of Doctor Presence and Services on Patient Satisfaction Moderated in Collaboration at Citra Sari Husada Karawang Hospital

Tri Agus Haryono; Adrie Frans Assa

doi:10.55927/ajma.v5i2.16488

Authors

Tri Agus Haryono Universitas Kristen Krida Wacana
Adrie Frans Assa Universitas Kristen Krida Wacana

DOI:

https://doi.org/10.55927/ajma.v5i2.16488

Keywords:

Doctor Attendance, Service, Patient Satisfaction, Hospital

Abstract

This study aims to find out and analyze the influence of the presence of doctors and services on patient satisfaction moderated by Cooperation at Citra Sari Husada Hospital Doctors or health workers and hospitals as health facilities are unsure providers who will provide health services to the receiver which in this case is the patient. The research method used is Quantitative with SmartPLS 3 data analysis with a total of 100 respondents at Citra Sari Husada Hospital. Service to Patient Satisfaction, has an effect with a coefficient of 0.265 and a t-statistic of 1.702. Cooperation on Patient Satisfaction has an effect with a coefficient of 0.408 and a t-statistic of 1.792. Meanwhile, Service has an influence on Cooperation with a coefficient of 0.532 and a t-statistic of 6.231. Not all associations were significant at the level of 0.05 (p < 0.05), which confirms not all research hypotheses are significant.

Downloads

Download data is not yet available.

References

Aditama, 2018, Manajemen Administrasi Rumah Sakit, Edisi Kedua, Cetakan Ketiga, Universitas Indonesia (Ui-Press), Jakarta.

Aditi Naidu. (2020). Factors Affecting Patient Satisfaction And Healthcare Quality.International Journal Of Health Care Quality Assurance.

Alfarizi, Muhammad & Zalika, Zela. (2023). Isu Persaingan Industri Pelayanan Kesehatan Indonesia: Tantangan Dan “Perisai” Pengawasan Kppu. Jurnal Persaingan Usaha.

Arsana, (2019). Manajemen Suatu Proses Perencanaan (Planning), Pengorganisasian (Organizing), Pergerakan/Pelaksanaan (Actuating), Dan Pengawasan (Controlling), Jakarta.

Assa, A. F., And A. Dachi. "Pengaruh Disiplin Kerja, Gaya Kepemimpinan, Dan Motivasi Kerja Terhadap Kinerja Karyawan B2n Digital Fotocopy. Komitmen: Jurnal Ilmiah Manajemen, 4 (1), 167–176." 2023.

Assa, Adrie Frans, Et Al. "Human Resource Management Training In The Digital Era For Dawuhan Tourism Village Managers." International Journal Of Community Service 4.3 (2024): 177-181.

Assaf. 2019, Penilaian Kualitas Persfektif Internasional, Egc, Jakarta.

Ayu, Wulansari, And Frans Assa Adrie. "Pengaruh Reliability, Responsivenes, Assurance, Emphathy Dan Tangible Terhadap Kepuasan Pasien Di Rsud Geneng." El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Учредители: Institut Agama Islam Nasional Laa Roiba Bogor 6.3 (2025).

Chamariyah, Anwar, & Budiarto (2024). “Pengaruh Pelaksanaan Interprofessional Collaboration Practice Dan Waktu Tunggu Pasien Terhadap Kepuasan Melalui Kualitas Pelayanan (Studi Pada Rumah Sakit Lavalette Malang)”.

Darwin, 2018, Etik Kedokteran, Kongres Nasional Perkeni Xi. Padang.

David, David, Tita Hariyanti, And Erika Widayanti Lestari. "Hubungan Keterlambatan Kedatangan Dokter Terhadap Kepuasan Pasien Di Instalasi Rawat Jalan." Jurnal Kedokteran Brawijaya 28.1 (2014): 31-35.

Davis,F.D. 2019. ”Perceived Usefulness, Perceived Ease Of Use, And User Acceptance Of Information Technology”. Mis Quarterly.Vol. 13 No. 5: Pp319-339.

Depkes Ri, 2018; Undang-Undang Republik Indonesia Nomor : 23 Tahun 2005 Tentang Kesehatan; Jakarta; Hal 1. Fisioterapi Indonesia; Jakarta; Hal.5.

Donabedian, 2023, Exploration In Quality Assessment And Monitoring. The Defenition Of Quality And Approaches To Its Assessment, Volume I, Health Administration Press, Ann Arbor, Michigan.

Fachrozy, Andry. 2019. Hubungan Kualitas Pelayanan Rumah Sakit Dengan Kepuasan Pasien Pengguna Bpjs Kesehatan. Vol 5, No 1.

Fandi Tjipto, Total Qualiti Managemen ( Yogyakarta: 2017andi Offest,).

Hammad, Ramie Agustine (2022) Perkembangan Rumah Sakit Di Indonesia Di Era Disruptif : Jurnal Keperawatan Merdeka (Jkm), Volume 2 Nomor 1, Mei 2022.

Handoko, T. Hani, (2019). Manajemen Sumber Daya Manusia, Cetakan Ix Jilid I Bpfe Ugm, Yogyakarta.

Jumarni, Et Al. 2023. Pengaruh Kualitas Pelayanan Dokter Ahli Terhadap Kepuasan Pasien Di Rsud Siwa Kecamatan Pitumpanua Kabupaten Wajo. Vol 4, No 3.

Kebudayaan, Manusia Dan. "Pengaruh Pengembangan Karir Dan Disiplin Kerja Terhadap Kinerja Pegawai Pada Kementerian Koordinator Bidang Pembangunan."

Mangkunegara, Anwar, Prabu. 2020. Manajemen Sumber Daya Manusia, Bandung: Pt. Remaja Rosda.

Muninjaya, 2018, Manajemen Kesehatan, Edisi 3, Egc: Jakarta.

Nawangsari Er. 2021. Model Pelayanan Kesehatan Berbasis Pelanggan (Studi Evaluasi Di Bagian Unit Rawat Inap Rumah Sakit Umum Daerah Sidoarjo Jawa Timur). Jurnal Aplikasi Manajemen, 10, (3).

Notoadmodjo, 2020, Kesehatan Masyarakat Ilmu Dan Seni, Edisi Revisi, Rineka Cipta, Jakarta.

Pohan, 2018, Jaminan Mutu Pelayanan Kesehatan, Kesaint Blane: Bekasi. Sedarmayanti.2013. Sumber Daya Manusia Dan Produktivitas Kerja, Bandung: Cv Mandar Maju.

Puspitasari I, Masruroh Na. 2015. Evaluasi Medical Response Preparedness Pada Unit Gawat Darurat (Studi Kasus Di Igd Rumah Sakit Umum Pusat Dr. Sardjito. Yogyakart. Forum Teknik, 1, (36), 41.

Riana, Linda Wulan. 2019. Pengaruh Kerjasama Tim Dan Kepuasan Kerja Terhadap Kualitas Pelayanan. Vol 7, No 1.

Rusmin (2020) Manajemen Strategi Marketing Rumah Sakit Islam. Makassar: Upt Perpustakaan Uin Alauddin.

Sagita, Debby, And Adrie Frans Assa. "Pengaruh Kepuasan Kerja Dan Beban Kerja Terhadap Kinerja Karyawan Pt. Airmas Perkasa."

Suciati, At Al. 2023. Analisis Kepuasan Pasien Terhadap Pelayanan Di Rumah Sakit Umum Daerah Dr. H. Mohamad Rabain Kabupaten Muara Enim Tahun 2022. Jurnal Kesehatan Masyarakat. Vol 11, No 1.

Sugiyono. 2017, Metode Penelitian Administrasi, Best Seller, Cetakan Ke-21, Alfabeta: Bandung.

Suryawati C, Dharminto, Zahroh S. 2019. Penyusunan Indikator Kepuasan Pasien Rawat Inap Rumah Sakit Di Provinsi Jawa Tengah. Jurnal Manajemen Pelayanan Kesehatan, 9, (4).

Tjiptono, 2017, Prinsip- Prinsip Total Quality Service, Penerbit Andi: Yogyakarta.

Undang-Undang Nomor 44 Tahun 2009 Tentang Rumah Sakit.

Vukmir, Rude B. 2019. Customer Satisfaction. International Journal Of Health Care Quality Assurance. Vol. 19 No. 1.