Improving Worker Welfare Through Digital Innovation in BPJS Employment: Implementation Study and Its Impact

Miftahull Jannah Hasibuan; Dhira Kartika Amanda; Vina Claudia Sitompul; Salsabila; Tania Erlikasna Br Sinulingga; Kuperju Syahputra Ritonga; Rey Valdo Siahaan; Alde Tama Pasaribu; Jay Benhard Novrijal Sipayung

doi:10.55927/cjas.v2i11.13327

Authors

Miftahull Jannah Hasibuan Universitas Sumatera Utara
Dhira Kartika Amanda Universitas Sumatera Utara
Vina Claudia Sitompul Universitas Sumatera Utara
Salsabila Universitas Sumatera Utara
Tania Erlikasna Br Sinulingga Universitas Sumatera Utara
Kuperju Syahputra Ritonga Universitas Sumatera Utara
Rey Valdo Siahaan Universitas Sumatera Utara
Alde Tama Pasaribu Universitas Sumatera Utara
Jay Benhard Novrijal Sipayung Universitas Sumatera Utara

DOI:

https://doi.org/10.55927/cjas.v2i11.13327

Keywords:

Digital Innovation, BPJS Ketenagakerjaan, Jamsostek Mobile (JMO), Digital Transformation

Abstract

This research focuses on the implementation of digital innovation at BPJS Ketenagakerjaan as a strategic step to enhance workers' welfare in Indonesia. BPJS Ketenagakerjaan plays a crucial role in providing comprehensive social security through programs such as Old Age Security (JHT), Work Accident Security (JKK), Pension Security (JP), Job Loss Security (JKP), and Death Security (JKM). To improve service efficiency, transparency, and accessibility, BPJS Ketenagakerjaan introduced the Jamsostek Mobile (JMO) application, which allows participants to access information, file claims, and manage their memberships online. The study reveals that digital innovation via JMO significantly impacts the ease of access to services and time efficiency for users. However, the implementation of digitalization also faces several challenges, including low digital literacy, limited technological infrastructure in remote areas, technical issues within the application features, and regulatory barriers that do not fully support digital transformation. Using a descriptive qualitative approach based on literature review, this research highlights the importance of enhancing digital education, strengthening technological infrastructure, and developing more inclusive application features. In conclusion, digital innovation at BPJS Ketenagakerjaan not only improves public service quality but also contributes to enhancing workers' welfare amidst evolving economic and social dynamics.

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