I Ketut Andika Putra Laksana, Ida Ayu Kalpikawati, and Ni Luh Ketut Sri Sulistyawati. “The Influence of Service Quality on Customer Satisfaction at The Ritz-Carlton Bali Hotel”. Indonesian Journal of Applied and Industrial Sciences (ESA), vol. 4, no. 1, Jan. 2025, pp. 93-102, doi:10.55927/esa.v4i1.12181.