WILUJENG, F. R.; HERLINA, H. Analysis of Factors Affecting Customer Satisfaction in Bread SMEs in Jakarta Using SERVQUAL (Service Quality) Method). Formosa Journal of Applied Sciences, [S. l.], v. 4, n. 1, p. 47–56, 2025. DOI: 10.55927/fjas.v4i1.12758. Disponível em: https://journal.formosapublisher.org/index.php/fjas/article/view/12758. Acesso em: 17 jun. 2026.