Wilujeng FR, Herlina H. Analysis of Factors Affecting Customer Satisfaction in Bread SMEs in Jakarta Using SERVQUAL (Service Quality) Method). FJAS [Internet]. 2025 Jan. 16 [cited 2026 Jun. 17];4(1):47-56. Available from: https://journal.formosapublisher.org/index.php/fjas/article/view/12758