ADRIANTO, N. A.; PASLA, P. R. Y.; WIDYANINGRUM, S. Factors Influencing Customer Satisfaction in the Hospitality Industry: A Case Study of Hotel Morina Malang. Formosa Journal of Multidisciplinary Research, [S. l.], v. 3, n. 8, p. 2855–2864, 2024. DOI: 10.55927/fjmr.v3i8.10662. Disponível em: https://journal.formosapublisher.org/index.php/fjmr/article/view/10662. Acesso em: 30 apr. 2026.