WAHID, Tenri Bulan; SUGIYONO, Sugiyono. Analysis of the Implementation of Total Quality Management (TQM) on Customer Satisfaction at Golden Boutique Hotel Kemayoran. Formosa Journal of Multidisciplinary Research, [S. l.], v. 3, n. 9, p. 3351–3362, 2024. DOI: 10.55927/fjmr.v3i9.11121. Disponível em: https://journal.formosapublisher.org/index.php/fjmr/article/view/11121. Acesso em: 30 jul. 2026.