HERAWATI, S. .; SAKTIENDI, E.; RAIHANAH, A. . Analisis Pengaruh Kualitas Pelayanan, Promosi, dan Kemudahan Penggunaan Aplikasi KAI Access terhadap Kepuasan Konsumen PT Kereta Api Indonesia (Persero). Formosa Journal of Multidisciplinary Research, [S. l.], v. 1, n. 6, p. 1391–1406, 2022. DOI: 10.55927/fjmr.v1i6.1436. Disponível em: https://journal.formosapublisher.org/index.php/fjmr/article/view/1436. Acesso em: 1 may. 2026.