PRADITA, S.; BARUSMAN, M. Y. S. The Effect of Service Quality and Service Innovation on Customer Satisfaction at PT PLN (Persero) ULP Teluk Betung. Formosa Journal of Multidisciplinary Research, [S. l.], v. 3, n. 3, p. 683–698, 2024. DOI: 10.55927/fjmr.v3i3.8559. Disponível em: https://journal.formosapublisher.org/index.php/fjmr/article/view/8559. Acesso em: 1 may. 2026.