Adrianto, Nathanael Abel, Peter Remy Yosy Pasla, and Santi Widyaningrum. “Factors Influencing Customer Satisfaction in the Hospitality Industry: A Case Study of Hotel Morina Malang”. Formosa Journal of Multidisciplinary Research 3, no. 8 (August 6, 2024): 2855–2864. Accessed April 30, 2026. https://journal.formosapublisher.org/index.php/fjmr/article/view/10662.