NENENG YANI; SITI SAFARIA. The Influence of Service Quality, Business Capacity Development Programs, and Word of Mouth on Customer Satisfaction and Loyalty of Mekaar Permodalan Nasional Madani Customers in Bandung Branch . Formosa Journal of Sustainable Research, [S. l.], v. 2, n. 8, p. 2011–2036, 2023. DOI: 10.55927/fjsr.v2i8.5356. Disponível em: https://journal.formosapublisher.org/index.php/fjsr/article/view/5356. Acesso em: 2 dec. 2024.