Work Engagement as a Mediator of Organizational Citizenship Behavior towards Patient Safety Culture at Hospital X Jakarta

Novadiana Novadiana; MF Arrozi; Ratna Indrawati

doi:10.55927/fjst.v3i3.8606

Authors

Novadiana Novadiana Department of Hospital Administration, Faculty of Health Sciences, Universitas Esa Unggul, Jakarta
MF Arrozi Department of Hospital Administration, Faculty of Health Sciences, Universitas Esa Unggul, Jakarta
Ratna Indrawati Department of Hospital Administration, Faculty of Health Sciences, Universitas Esa Unggul, Jakarta

DOI:

https://doi.org/10.55927/fjst.v3i3.8606

Keywords:

Psychological Capital, Organizational Citizenship Behavior, Patient Safety Culture, Work Engagement

Abstract

The aim of this research is to obtain empirical evidence of the influence of psychological capital and organizational citizenship behavior on patient safety culture with work engagement as an intervening variable. This research uses an explanatory causality method with. The population of all health workers at Hospital X Jakarta is 108 people. The sampling technique uses the Non-Probability Sampling method, by distributing questionnaires to all samples, which are then analyzed using Structural Equation Modeling (SEM). The test results show that psychological capital, organizational citizenship behavior, and work engagement simultaneously influence patient safety culture at RS X Jakarta. Psychological capital and work engagement have been proven to influence patient safety culture. However, organizational citizenship behavior has no effect on patient safety culture at Hospital X Jakarta. Psychological capital and organizational citizenship behavior have a significant effect on work engagement at RS X Jakarta. Work engagement is proven to be a mediator in the influence of organizational citizenship behavior on patient safety culture. The novelty of this research is a study contribution to fill the gap that occurs from work engagement as a mediation from Organizational Citizenship Behavior to Patient Safety Culture

Downloads

Download data is not yet available.

References

DAFTAR PUSTAKA

Aldag, R., & Reschke, W. (1997). Employee value added: Measuring discretionary effort and its value to the organization. Center for Organization Effectiveness, 608, 833–3332.

Aula, H. R. (2020). Psychological Capital Impacts On Safety Behavior of Contractor Workers Using The SEM Method. The Indonesian Journal of Occupational Safety and Health, 10(2), 180–187.

Amalia, Nadia Shabrina., Indrawati, Ratna., dan Ruswanti, Endang. (2021). The Importance of Employee Engagement in Mediating the Improvement of Staff Performance at the Hospital. International Journal of Nursing and Health Service (IJNHS), Vol. 4 (3), pp. 313-324.

Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209–223.

Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship". Academy of Management Journal, 26(4), 587–595.

Cooper, M. D. (2000). Towards a Model of Safety Culture. Safety Science., 36, 111– 136.

Daud, A. (2020). Sistem Pelaporan dan Pembelajaran Keselamatan Pasien Nasional (SP2KPN).

Fleming, M., & Wentzell, N. (2008). Patient safety culture improvement tool: development and guidelines for use. Healthc, 11(3), 10–15.

Jafarpanah, M., & Rezaei, B. (2020). Association between organizational citizenship behavior and patient safety culture from nurses’ perspectives: a descriptive correlational study. BMC Nursing, 19, 1–8.

Linda, T. K., Janet, M. V, & Molla, S. D. (2000). To Err Is Human: Building a Safer Health System, IOM, Washington DC. America: Institute of Medicine.

Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60(3), 541–572.

B. C. (2004). Positive psychological capital: Beyond human and social capital. Business Horizons, 47(1), 45–50.

Luthans, K. W., Luthans, B. C., & Chaffin, T. D. (2018). Refining Grit in Academic Performance: The Mediational Role of Psychological Capital. Journal of Management Education, 43(1), 35–61.

Nadhifah, A., & Kusumapradj, Rokiah., N. (2022). Pengaruh Peran Kepala Unit Dan Beban Kerja Terhadap Budaya Keselamatan Pasien Melalui Implementasi Handover Perawat-Farmasi. Jurnal Health Sains, 3(1), 1–13.

Organ, D. W. (1997). Organizational citizenship behavior: It’s construct clean-up time. In Organizational Citizenship Behavior and Contextual Performance, 10(2), 85–97.

Pham, J. (2016). Risk Assessment and Event Analysis: A Tool for the Concise Analysis of Patient Safety Incident. Joint Commission Journal on Quality and Patient Safety, 42(1), 26–33.

Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior (Edition 15). New Jersey: Pearson Education.

Saleem, S., & Amin, S. (2013). The impact of organizational support for career development and supervisory support on employee performance: An empirical study from Pakistani academic sector. European Journal of Business and Management, 5(5), 194–207.

Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi‐sample study. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 25(3), 293–315.

Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung : Alfabeta,. CV.Sugiyono (2019).

Tirtayasa, C. O., Arrozi, M., & Nofierni. (2022). Effect of Transformational Leadership and Work Stress on Organizational Citizenship Behavior with Organizational Commitment as an Intervening Variable. International Journal of Nursing and Health Services (IJNHS), 5(6), 559–566.

WHO. (2004). World Alliance for Patient Safety Programm