The Impact of Service Quality Factors on Inpatient Satisfaction at Ibnu Sina Hospital in 2023

Fajrin Moelyawan  Salam; Nurelly Noro  Waspodo; Iin Widya  Ningsih; Andi Visi  Kartika; Kartini Eka  Yanti

doi:10.55927/fjst.v3i5.9491

Authors

Fajrin Moelyawan Salam Student of Medical Education Study Program, Faculty of Medicine, Universitas Muslim Indonesia
Nurelly Noro Waspodo Department of Dermatology and Venereology, Faculty of Medicine, Universitas Muslim Indonesia
Iin Widya Ningsih Department of Biochemistry, Faculty of Medicine, Universitas Muslim Indonesia
Andi Visi Kartika Department of Pathology Anatomy, Faculty of Medicine, Universitas Muslim Indonesia
Kartini Eka Yanti Department of Internal Medicine, Faculty of Medicine, Universitas Muslim Indonesia

DOI:

https://doi.org/10.55927/fjst.v3i5.9491

Keywords:

Service Quality, Patient Satisfaction, Inpatient Services

Abstract

Hospitals play a strategic role in accelerating the improvement of public health standards. Health services require hospitals to provide high-quality care while adhering to medical and professional codes of ethics. Every individual has the right to receive quality, safe, and affordable healthcare. Based on the above, the research problem statement is: How do service quality factors affect inpatient satisfaction at Ibnu Sina Hospital in 2023? A descriptive analysis using a cross-sectional approach. The research method employed is quantitative, with data collected through questionnaires. Patient services are excellent, and the alignment between inpatient expectations and the quality of healthcare services is very high, resulting in patient satisfaction with the services provided at Ibnu Sina Hospital in 2023.

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