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  <front>
    <journal-meta>
      <journal-id journal-id-type="publisher-id">IJAR</journal-id>
      <journal-title-group>
        <journal-title>Indonesian Journal of Advanced Research</journal-title>
      </journal-title-group>
      <issn pub-type="epub">2986-0768</issn>
      <publisher>
        <publisher-name>Formosa Publisher</publisher-name>
      </publisher>
    </journal-meta>
    <article-meta>
      <article-id pub-id-type="doi">10.55927/ijar.v4i5.14587</article-id>
      <title-group>
        <article-title>Enhancing Operational Efficiency in Cooperative: A Case Study of Koperasi Usaha Jaya Mandiri</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <name>
            <surname>Silaarta</surname>
            <given-names>Tifany Jessica</given-names>
          </name>
          <aff>Universitas Klabat</aff>
          <email>s22210287@unklab.ac.id</email>
          <corresp>Corresponding Author</corresp>
        </contrib>
        <contrib contrib-type="author">
          <name>
            <surname>Harman</surname>
            <given-names>Natalia Patricia</given-names>
          </name>
          <aff>Universitas Klabat</aff>
        </contrib>
        <contrib contrib-type="author">
          <name>
            <surname>Tedjo</surname>
            <given-names>Michalia Virlica</given-names>
          </name>
          <aff>Universitas Klabat</aff>
        </contrib>
        <contrib contrib-type="author">
          <name>
            <surname>Langi</surname>
            <given-names>Patricia Rebeca Isadella</given-names>
          </name>
          <aff>Universitas Klabat</aff>
        </contrib>
        <contrib contrib-type="author">
          <name>
            <surname>Suebu</surname>
            <given-names>Jerzy Valentino</given-names>
          </name>
          <aff>Universitas Klabat</aff>
        </contrib>
        <contrib contrib-type="author">
          <name>
            <surname>Lelengboto</surname>
            <given-names>Abraham Leslie Petir</given-names>
          </name>
          <aff>Universitas Klabat</aff>
        </contrib>
      </contrib-group>
      <pub-date pub-type="epub">
        <day>29</day>
        <month>05</month>
        <year>2025</year>
      </pub-date>
      <history>
        <date date-type="received">
          <day>14</day>
          <month>04</month>
          <year>2025</year>
        </date>
        <date date-type="rev-recd">
          <day>28</day>
          <month>04</month>
          <year>2025</year>
        </date>
        <date date-type="accepted">
          <day>29</day>
          <month>05</month>
          <year>2025</year>
        </date>
      </history>
      <volume>4</volume>
      <issue>5</issue>
      <fpage>533</fpage>
      <lpage>542</lpage>
      <abstract>
        <p>Koperasi Usaha Jaya Mandiri is a financial institution engaged in savings and loans. In its operational activities, this cooperative still uses a manual system in recording transactions, managing member data, and preparing financial reports. This causes various problems such as the risk of recording errors, delays in the service process, and difficulties in tracking data and making reports. In addition, the manual system slows down the decision-making process due to the lack of real-time integrated data. This research aims to analyze the impact of using manual systems in cooperative operations and identify digital solutions that can improve work efficiency and effectiveness. The methods used in this research include direct observation of business processes, interviews with cooperative management and staff, and analysis of operational data. The results of this research are expected to produce an integrated information system design that is able to minimize errors, speed up the transaction process, and facilitate overall data management.</p>
      </abstract>
      <kwd-group>
        <kwd>Information System</kwd>
        <kwd>Operational Efficiency</kwd>
        <kwd>Digitalization</kwd>
        <kwd>Savings and Loan</kwd>
        <kwd>Process Automation</kwd>
        <kwd>Usaha Jaya Mandiri Cooperative</kwd>
      </kwd-group>
      <permissions>
        <license>
          <ali:license_ref xmlns:ali="http://www.niso.org/schemas/ali/1.0/">http://creativecommons.org/licenses/by/4.0/</ali:license_ref>
          <license-p>This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International License.</license-p>
        </license>
      </permissions>
    </article-meta>
  </front>
<body>
 <sec>
  <title>INTRODUCTION</title>
  <disp-quote>
    <p>In the midst of accelerating digital transformation, the need for
    an integrated information system is becoming increasingly important,
    including in cooperative management. The development of information
    technology provides a great opportunity for cooperatives to improve
    administrative efficiency, financial transparency, and quality of
    service to members. One of the crucial tools in supporting this is
    the implementation of an Accounting Information System (AIS), which
    is designed to process financial data automatically and
    systematically.</p>
    <p>Cooperatives are economic entities based on the principle of
    kinship and the spirit of togetherness in realizing the welfare of
    its members. In Indonesia, cooperatives play an important role in
    sustaining the community's economy, especially in the small and
    medium sectors. However, in the midst of the rapid development of
    information technology, many cooperatives are still lagging behind
    in terms of modernizing operational systems, especially related to
    financial management and accounting. The majority of cooperatives,
    especially small and medium-sized ones, still rely on manual
    recording systems in carrying out their financial activities. This
    reliance on manual systems causes various complex and recurring
    problems. Starting from delays in the financial reporting process,
    high risk of recording errors, limited access to information by
    members, to increased potential for human error due to weak internal
    control systems.</p>
    <p>Research conducted by Mulyana et al, (2024). shows that a well-
    structured AIS is able to provide relevant and reliable information
    for managerial decision making, which cannot be easily obtained from
    manual recording systems. Manual systems are considered slow,
    error-prone, and unable to produce real-time reports, which are
    needed in making quick decisions in a modern business environment.
    Furthermore, Syafitri et al, (2020). Shows that AIS is able to
    reduce operational costs such as paper and excessive administrative
    labor, thus, this system can increase efficiency and reduce
    organizational operational costs.</p>
    <p>This research aims to make a significant contribution to the
    literature and practice in the field of information technology,
    particularly in the context of cooperatives. While there have been a
    number of studies that discuss technology adoption in organizations,
    there are still few studies that specifically examine the
    implementation of information systems in cooperatives that still
    rely on manual methods. Thus, this research fills the existing gap,
    namely the lack of studies on the implementation of simple and
    affordable platform-based information systems for small and
    medium-sized cooperatives. In this research, the application of
    information systems based on Google Forms, spreadsheets, and cloud
    storage is the main focus, because these technologies are relatively
    easy to access, cost-effective, and flexible in use.</p>
    <p>The main contribution of this research is to show that digitizing
    the recording and data management processes in cooperatives can not
    only reduce human error and improve efficiency but also drive
    cooperatives towards more professional and accountable governance.
    With the implementation of this</p>
    <p>information system, cooperatives can not only benefit in terms of
    better data management, but can also increase operational
    transparency which is crucial in maintaining the trust of members
    and other stakeholders, this research is expected to be a reference
    for academics, practitioners, as well as cooperative managers in
    seeing how technology can be a real solution to the problems faced
    by cooperatives in the digital era. Thus, in addition to
    contributing to theory development, this research also provides
    practical solutions that can be applied directly by cooperatives to
    improve their operational performance and sustainability.</p>
  </disp-quote>
</sec>










<sec>
  <title>LITERATURE REVIEW</title>
  <disp-quote>
    <p>This research review aims to examine the role of Accounting
    Information System (AIS) implementation in improving the efficiency
    of cooperative operations, especially in the context of
    transformation from manual systems to digital systems. This
    transformation becomes very relevant in the midst of technological
    developments that require organizations, including cooperatives, to
    increase speed, accuracy, and efficiency in recording and reporting
    finances. The implementation of AIS is not only expected to reduce
    the risk of recording errors, but also support more transparent and
    accountable cooperative governance.</p>
    <p>Various previous studies have shown that the use of AIS has a
    significant impact on improving the quality of cooperative financial
    management. For example, research by Vicky and Septiana (2021)
    highlighted how manual recording processes often lead to delays in
    information, recording errors, and the difficulty of preparing
    timely financial reports. This is reinforced by Khairul et al.
    (2025), who state that AIS offers a systematic and efficient
    solution to overcome these obstacles. Furthermore, Putri (2023)
    explained that the digitalization of the accounting system allows
    the automation of various activities such as recording transactions,
    managing member data, and preparing periodic reports, which
    previously required a long and repetitive process in the manual
    system.</p>
    <p>From a cost-efficiency perspective, AIS implementation also
    contributes to the reduction of cooperative operational expenses.
    Research by Banjarnahor et al. (2016) shows that manual systems lead
    to cost waste in various aspects, such as the need for stationery,
    paper, and archive space. AIS enables automation that eliminates the
    need for most of these elements. Budiningrum et al. (2023) also
    confirmed that the use of AIS can reduce administrative workload and
    accelerate the preparation of financial reports without the need for
    manual recapitulation processes, resulting in significant time and
    cost efficiencies.</p>
    <p>Conceptually, this review is based on the theory of operational
    efficiency proposed by Farell (1957), which divides efficiency into
    two main components: technical efficiency and allocative efficiency.
    Technical efficiency refers to an organization's ability to maximize
    output with available resources, without waste. Allocative
    efficiency, on the other hand, concerns the ability to use resources
    economically, resulting in minimal costs for a given output. The</p>
    <p>implementation of a structured and automated AIS can strengthen
    both aspects of efficiency. In the context of cooperatives,
    technical efficiency can be achieved by reducing the time and effort
    required to manage transactions and reports, while allocative
    efficiency is obtained through the reduction of wasteful operational
    costs and optimal utilization of technological resources.</p>
    <p>Based on the literature review and theoretical framework, this
    study proposes the hypothesis that the optimization of the
    Accounting Information System, especially through the digitization
    of operational management, will result in increased efficiency of
    cooperative operations through reduced manual processes and
    increased work speed and increased effectiveness of cooperative
    operations by improving data accuracy, reporting, and
    decision-making processes. Thus, the main hypothesis of this study
    is that the implementation of a digital AIS for cooperatives will
    improve the operational efficiency and effectiveness of Usaha Jaya
    Mandiri Cooperative.</p>
  </disp-quote>
</sec>












<sec>
  <title>METHODOLOGY</title>
  <disp-quote>
    <p>This research uses a qualitative approach with a case study
    method, which according to Creswell (2018) is very suitable for
    exploring phenomena in depth in a real-life context. This approach
    was chosen because the research focused on an in-depth analysis of
    the manual financial recording system in Usaha Jaya mandiri
    cooperative and its impact on the efficiency and effectiveness of
    cooperative operations. Case studies allow researchers to thoroughly
    explore the factors that influence cooperative accounting practices
    and the obstacles that arise in the operational process, especially
    in the context of the absence of an integrated digital system.</p>
    <p>The population in this study includes all individuals involved in
    cooperative operations, including management, administrative staff
    and field officers. Sampling was done purposively, by selecting
    informants who have direct involvement in the financial recording
    and decision-making process in the cooperative. The main informants
    consisted of three categories: cooperative managers as strategic
    decision-makers, administrative staff responsible for manual
    recording of transactions, and field officers (PDLs) who interact
    directly with cooperative members in savings and loan activities.
    Selection of informants and challenges faced.</p>
    <p>Data was collected using several techniques, namely
    semi-structured interviews, observation and documentation.
    Semi-structured interviews allowed the researcher to follow a
    flexible flow of conversation while maintaining focus on key issues,
    the interview guide was customized to explore aspects of manual
    record keeping, operational constraints, and perceptions of the
    possibility of implementing an accounting information system. All
    interviews were recorded with the respondents' permission and
    transcribed for analysis. In addition to interviews, direct
    observation was conducted in the cooperative's working environment
    to observe ongoing record-keeping practices, interactions between
    staff, and the use of documents in the financial reporting process.
    The documentation analyzed included financial statements, daily
    transaction records, cash books, and internal policies and
    procedures used by the cooperative.</p>
    <p>For data analysis, this study used thematic analysis, which is a
    systematic method for identifying patterns and themes in qualitative
    data (sitassari, 2022). The stages of analysis included re-reading
    the transcripts to fully understand the context, initial coding of
    relevant parts of the text, and grouping the codes into main themes.
    The themes that emerged in this study include: the challenges of
    manual recording, the impact on financial transparency and
    accountability, and the need for system digitization, where
    informants expressed hope for an accounting information system that
    is more efficient, easy to use and able to speed up the reporting
    process.</p>
    <p>This analysis provides an in-depth understanding of the actual
    conditions in the cooperative and becomes the basis for developing
    recommendations for implementing an accounting information system
    that suits the capacity and needs of the cooperative. Thus, this
    research method not only produces a comprehensive description of the
    problem but also offers relevant evidence-based directions for
    improvement.</p>
    <p>Field findings from interviews and observations were analyzed
    using the operational efficiency and effectiveness approach
    developed by Farell (1953). This theory emphasizes the importance of
    optimal use of resources to achieve maximum organizational
    performance. The problems found in Koperasi Usaha Jaya Mandiri can
    be categorized into each of these aspects as shown in Table 1. The
    table summarizes the results of the interview data analysis
    classified into two main aspects of the Challenges of manual
    systems: human error and human error. It can be seen that the human
    error aspect is the most likely to occur because manual systems rely
    heavily on human accuracy and precision.</p>
    <p>Table 1. Categories of challenges of Jaya Mandiri Cooperative's
    manual system based on the theory of operational efficiency and
    effectiveness</p>
  </disp-quote>
  <graphic mimetype="image" mime-subtype="png" xlink:href="vertopal_7f529cc53d354e7984a98ab26f427a5c/media/image3.png" />
  <disp-quote>
    <p>Figure 1 illustrates the legacy invoicing process from data
    collection to payment verification. The diagram highlights
    inefficiencies such as manual signing of documents before
    verification and the risk of pre-signed invoices.</p>
    <graphic mimetype="image" mime-subtype="png" xlink:href="vertopal_7f529cc53d354e7984a98ab26f427a5c/media/image4.png" />
  </disp-quote>
</sec>
<sec id="figure-1.-flowchart-before-the-implementation-of-digital-system-source-processed-from-the-results-of-interviews-and-observations">
  <title>Figure 1. Flowchart before the implementation of digital system
  Source: Processed from the results of interviews and
  observations</title>
  <disp-quote>
    <p>Figure 2 illustrates the new process of integrating digitized
    document input so as to speed up the decision-making process and the
    recording process that will be recorded directly through a form
    filled in through a spreadsheet.</p>
    <graphic mimetype="image" mime-subtype="png" xlink:href="vertopal_7f529cc53d354e7984a98ab26f427a5c/media/image5.png" />
  </disp-quote>
</sec>
<sec id="figure-2.-flowchart-after-implementation-of-the-digital-system-source-designed-from-the-proposed-digital-workflow-2025">
  <title>Figure 2. Flowchart after implementation of the digital system
  Source: Designed from the proposed digital workflow, 2025</title>
  <list list-type="order">
    <list-item>
      <p>Field Officers looks for prospective customers and after
      getting a customer, Field Officers will collect files and field
      observations.</p>
    </list-item>
    <list-item>
      <p>Field Officers will fill in the google form accompanied by
      customer. Documents</p>
    </list-item>
    <list-item>
      <p>The first page of the google form contains the biodata of the
      prospective customer and proof of business or documents.</p>
    </list-item>
    <list-item>
      <p>The second page contains the amount to be borrowed and the
      length of payment.</p>
    </list-item>
    <list-item>
      <p>It's good that on the second page there is also a list of loans
      and payments along with interest, so that prospective customers
      can see it directly.</p>
    </list-item>
    <list-item>
      <p>This google from can also be filled directly by the customer if
      possible, considering that the target customer is the middle to
      lower class.</p>
    </list-item>
    <list-item>
      <p>The purpose of uploading documents via google form is so that
      they can be accessed in real time by staff so that staff do not
      need to wait for Field Officers to come to the office to process
      data eligibility which can take</p>
    </list-item>
  </list>
  <disp-quote>
    <p>time. they can be accessed in real time by staff so that staff do
    not need to wait for PDL to come to the office for the data
    eligibility process which can take time.</p>
  </disp-quote>
  <list list-type="order">
    <list-item>
      <label>8.</label>
      <p>However, if physical documents are still required, Field
      Officers may bring the documents to the office.</p>
    </list-item>
    <list-item>
      <label>9.</label>
      <p>Staff can immediately view uploaded documents in real time.</p>
    </list-item>
    <list-item>
      <label>10.</label>
      <p>After analyzing the eligibility and authenticity of the
      prospective customer's data/documents and the loan application is
      approved, it will then be processed by the admin through
      Excel.</p>
    </list-item>
    <list-item>
      <label>11.</label>
      <p>The data on page 2 will be sent to Admin or processed.</p>
    </list-item>
    <list-item>
      <label>12.</label>
      <p>Admin will calculate the installment fee and interest based on
      excel template or spreadsheet.</p>
    </list-item>
    <list-item>
      <label>13.</label>
      <p>It is better to have a list of loan amounts and interest, so
      that when there is a loan application, it can be done
      efficiently.</p>
    </list-item>
    <list-item>
      <label>14.</label>
      <p>In the spreadsheet, there is a list of Member names along with
      the amount of loans and payments that have been made</p>
    </list-item>
    <list-item>
      <label>15.</label>
      <p>The goal is to be more efficient and transparent.</p>
    </list-item>
    <list-item>
      <label>16.</label>
      <p>The goal is to be more efficient and transparent, where
      managers can access the spreadsheet but cannot edit the data in
      it.</p>
    </list-item>
    <list-item>
      <label>17.</label>
      <p>Manager will double check before funds are disbursed.</p>
    </list-item>
    <list-item>
      <label>18.</label>
      <p>However, if there are any discrepancies or errors, the manager
      can directly contact the Admin.</p>
    </list-item>
    <list-item>
      <label>19.</label>
      <p>After that, the funds can be disbursed with the manager's
      approval.</p>
    </list-item>
    <list-item>
      <label>20.</label>
      <p>The field officer will hand over the funds to the borrower.</p>
    </list-item>
    <list-item>
      <label>21.</label>
      <p>For the collection process, PDL should notify the customer H-3
      before the due date so that the customer can prepare the money to
      pay.</p>
    </list-item>
  </list>
</sec>












<sec>
  <title>RESULTS AND DISCUSSION</title>
  <disp-quote>
    <p>This study shows that the implementation of digital AIS in Jaya
    Mandiri Business Cooperative has shown significant results in
    improving operational efficiency and effectiveness. Due to capital
    constraints, the system was designed by utilizing a simple yet
    functional platform. Google forms for real-time document input,
    Google spreadsheets for processing and reports in the form of
    customer data and daily transactions, and cloud storage for document
    storage can successfully replace the manual recording method
    previously used. Based on this research, with the existence of the
    system, changes can occur as follows:</p>
  </disp-quote>
<table-wrap>
  <table>
    <colgroup>
      <col width="37%" />
      <col width="19%" />
      <col width="44%" />
    </colgroup>
    <thead>
      <tr>
        <th><bold>Area</bold></th>
        <th><bold>Before</bold></th>
        <th><bold>After Digitalization</bold></th>
      </tr>
    </thead>
    <tbody>
      <tr>
        <td>Recording time</td>
        <td>1–2 days</td>
        <td>&lt; 1 day</td>
      </tr>
      <tr>
        <td>Paper &amp; Archive Costs</td>
        <td>High</td>
        <td>Low</td>
      </tr>
      <tr>
        <td>Human Dependency</td>
        <td>High</td>
        <td>Low</td>
      </tr>
      <tr>
        <td>Transparency</td>
        <td>Low</td>
        <td>High</td>
      </tr>
      <tr>
        <td>Report</td>
        <td>Limited</td>
        <td>Real-time</td>
      </tr>
    </tbody>
  </table>
</table-wrap>
</sec>









<sec>
  <title>CONCLUSIONS AND RECOMMENDATIONS</title>
  <disp-quote>
    <p>Based on the results of research on digital information systems
    based on Google Forms, spreadsheets, and cloud storage in the Jaya
    Mandiri Business Cooperative, it can be concluded that the
    digitization of the recording system has a positive impact on the
    efficiency and effectiveness of cooperative operations. The system
    succeeded in speeding up the financial input and reporting process,
    reducing the risk of data loss and recording errors, and reducing
    administrative workload. In addition, digitization supports safer
    data storage and makes supervision easier. These changes show that
    the designed information system is able to significantly replace
    manual methods and become a relevant solution for the operational
    needs of cooperatives in the digital era.</p>
  </disp-quote>
</sec>













<sec>
  <title>FURTHER STUDY</title>
  <disp-quote>
    <p>Future research should explore the scalability of similar digital
    systems in cooperatives of varying sizes and sectors, as well as
    assess long-term impacts on decision-making and member satisfaction.
    This can strengthen the development of more adaptive and
    user-friendly digital solutions in the cooperative sector.</p>
  </disp-quote>
</sec>












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