This research is based on the results of interviews with Irfan Sukmajati, S.Pd.I and Wisnu Eka Perdana, SH as staff employees of the Social Empowerment section at the Cirebon Regency Social Service, the Cirebon Regency Social Service has announced the launch of an innovation in the form of the SIPEPEG application. This innovation has provided direct benefits for the community and PUSKESOS. Accessing the application can be done anywhere and anytime to apply for PPKS services, then verification can only be done during operational hours, but those who can access it are from the PUSKESOS of each village or kelurahan, the community only comes to apply for Government assistance programs through PUSKESOS by bringing files that are in accordance with the purpose of what is being submitted so as to minimize time. Because, before the existence of this application, the time required was quite long to take care of service needs at the Social Affairs Office. In addition, in terms of transportation costs, it is quite expensive because the number of sub-districts in Cirebon Regency consisting of 40 sub-districts is also not close to the source as a whole. Therefore, every person who wants to get services costs approximately Rp.50,000/person to come to the Cirebon Regency Social Service. Therefore, the

Social Service Office is thinking of ways to provide services that are not burdensome to the underprivileged community.

This research is the result of interviews with Mr. Adi Gunawan and Mrs. Nining as residents of Sumber Village. Before the existence of the SIPEPEG application, the community experienced complexity in collecting documents where the community had to queue and services that took a long time when submitting at the Social Affairs Office. With the SIPEPEG application through the PUSKESOS officer, the PPKS community can feel benefits such as the community directly coming to the PUSKESOS in their respective villages and not having to queue again at the Social Service, the community also does not need to go all the way to the Social Service to apply for social assistance in the application.

Based on the results of interviews with Mrs. Sri Heriya, S.Pd as the coordinator of PUSKESOS officers who access the SIPEPEG application. One of the objectives of the existence of SIPEPEG is to save transportation costs and minimize time when serving the community, that this goal is indirectly felt by PUSKESOS officers in Cirebon Regency, one of which is in Sumber Village. Because this goal is felt to have been achieved, that with the SIPEPEG application, PUSKESOS officers do not need to go to the relevant agencies to submit requests for community assistance, simply by inputting data through the SIPEPEG application. When the community cannot come to PUSKESOS, they can contact the PUSKESOS officer's social media. For people who do not have a cellphone, submission files can be sent through the local neighborhood association.

This study is based on the results of an interview with Mr. Slamet Riyadi as RT in one of the source villages, this SIPEPEG innovation is very helpful for the community in needing social welfare. when people cannot come directly to the PUSKESOS for the administration process or take a Certificate of Incapacity (SKTM) and people who do not have a cellphone can go through the RT to help contact the relevant PUSKESOS social media. So it can be said that this innovation is optimal in serving the needs of the community.

Based on the results of interviews with Mr. Luskardi and Mrs. Ria as residents of Sumber Village, that the existence of the SIPEPEG application greatly facilitates the community in the administrative process for social welfare services, because the community does not need to travel to related agencies for the administrative process in applying for social welfare services. so that when the community comes to the relevant agencies only to take the results of the social welfare assistance program that has been verified by the Social Affairs Office.

Based on the results of interviews and observations obtained, researchers can conclude that the launch of PPKS service innovations in SIPEPEG has a very good impact because it is very useful and makes it easier for the community and PUSKESOS in Cirebon Regency, in terms of the time required, costs incurred and procedures carried out. Thus making the service more optimal.

Innovations in the provision of SIPEPEG application services cover a wide range of services including neglected children under five, children with disabilities (ADK), street children, children that is victims of violence, neglected

children, children in need of protection, children in conflict with the law, former prisoners of correctional institutions, the poor, vagrants, families with psychological problems, victims of trafficking, displaced elderly, people with mental disorders (ODGJ), people with HIV, migrant workers with problems, scavengers, application for Smart Indonesia Card (KIP), application for KIS PBI APBD, application for electricity subsidies, activation of KIS PBI APBN, beggars, people with disabilities, socio-economically vulnerable women, recommendations for newborn recipients of Contribution Assistance (PBI) APBD, homes for victims of natural/social disasters, and tunas susila. However, keep in mind that the PPKS community who will apply for this social assistance must bring physical documents. PPKS communities who take care of applying for social assistance can come directly to the PUSKESOS in their village or kelurahan. Meanwhile, those who access the PPKS submission service involve PUSKESOS officers through the SIPEPEG application.

This research is based on the results of interviews with Mr. Irfan Sukmajati, S.Pd.I and Wisnu Eka Perdana, SH as staff employees of the Cirebon Regency Social Empowerment Department. That the SIPEPEG innovation has met the needs of the PPKS community in Cirebon Regency.

Based on the results of the interview research obtained, researchers can draw the conclusion that this application service innovation is better than the previous one because the service has covered the needs of the community.

The results of interviews with Mr. Irfan Sukmajati, S.Pd.I and Wisnu Eka Perdana, SH as staff employees of the Cirebon Regency Social Empowerment Department. Because of this SIPEPEG innovation, there is a change in services from offline to online, namely through digital applications, at any time there must be an error problem that complicates the service process in the application. This research is based on the results of an interview with Mrs. Sri Heriya,

S.Pd as the coordinator of PUSKESOS Kelurahan Sumber. The hassle experienced by the PUSKESOS officer is that there are still PPKS communities in the process of collecting documents outside of the relevant PUSKESOS operational hours, thus making the community contact through the officer's social media located at PUSKESOS. PUSKESOS officers can serve the community outside of operational hours but only in the manual data input process for the verification process carried out by the Social Service Office of the Social Empowerment section during service operating hours for PPKS. This causes disruption to the service process in this application which should be inputted and verified during operational hours. And also when people who do not have cellphones, people who cannot come directly to the PUSKESOS because of a need or are outside the area but want to collect documents for submission, usually people who have cellphones can just send the files via social media. So for people who do not have a cellphone, it is difficult and they have to borrow a cellphone first.

Based on the results of the interview research obtained, the researcher can draw the conclusion that even though innovations have a higher level of complexity, they will not cause serious problems because they offer better

solutions. In the context of PUSKESOS, complexity arises due to service requests outside of operating hours, which disrupts the data input and verification process. In addition, when people who cannot come directly to PUSKESOS to carry out the administrative process but do not have a mobile phone, the complexity arises due to requests for services outside of operating hours, which disrupts the data input and verification process.

This study comes from interviews with Mr. Irfan Sukmajati, S.Pd.I and Wisnu Eka Perdana, SH as staff employees of the Cirebon Regency Social Empowerment Department. Before being launched, the SIPEPEG innovation underwent a trial phase involving PUSKESOS in two sub-districts, namely Sumber and Kaliwedi sub-districts. The response from the officers involved in the trial phase of this application was very enthusiastic in welcoming the application innovation. Because, there is a change in services from offline to online so that it becomes more effective and efficient. Even if this application is growing and has a huge impact on the people of Cirebon Regency. So, in the future the application can be accessed directly by the community without having to go through PUSKESOS and a trial phase will be held first.

Based on the results of the interview research above, in accordance with Rogers' statement in (Ardelia Nur Sinta & Diana Hertati, 2023) that innovation can be accepted when it has been tested and proven to have greater benefits or value than previous innovations. Before launching the SIPEPEG Innovation, the Cirebon Regency Social Service conducted a trial first involving PUSKESOS officers to find out what the shortcomings of this application were and to ensure that PUSKESOS officers mastered how to use the application.

This study comes from an interview with Mr. Irfan Sukmajati, S.Pd.I and Wisnu Eka Perdana, SH as staff employees of the Cirebon Regency Social Empowerment Department, so that this application is easily observed and recognized by the community and PUSKESOS in Cirebon Regency. The Cirebon Regency Social Service made various efforts, one of which was by holding a socialization of the innovations that had been launched. Socialization was carried out to representatives of PUSKESOS officers in each sub-district of Cirebon Regency and socialization through social media.

Based on the results of the interview, SIPEPEG innovation can be considered easy to recognize by the community and easily observed or understood by PUSKESOS officers because the Social Affairs Office has introduced SIPEPEG through social media and direct socialization to PUSKESOS officers in Cirebon Regency.

In the process of implementing SIPEPEG, there are obstacles experienced, including people who do not accept the presence of SIPEPEG and there are still people who want to submit services instantly by using brokers; The occurrence of changes in the coordinator or PUSKESOS officer after the election of the Village

Head so that there is a need for technological guidance on the SIPEPEG Application to the new PUSKESOS coordinator or officer; When the SIPEPEG Application experiences maintenance, errors or network disruptions.

Efforts made by the Cirebon Regency Social Service in overcoming obstacles that occur in the process of implementing SIPEPEG innovations, namely with the existence of SIPEPEG, it actually reduces and breaks the chain with brokers, even if people still want to use the services of brokers in the administrative process of applying for social assistance, Social Service officers will not process the application because the service process is through the application which is accessed directly by PUSKESOS officers so that it cannot be represented; Continue to coordinate with each village in the selection of PUSKESOS officers and always conduct technological guidance on this application when there is a change of PUSKESOS officers; Currently the SIPEPEG Application is the second version, namely “SIPEPEG New Generation” where the application services continue to grow more complete and all PPKS communities in Cirebon Regency will be served by the application. As the PPKS service continues to grow through SIPEPEG, the Cirebon Regency Social Service always controls every semester through DISKOMINFO Cirebon Regency to continue to optimize this application service starting from the server and network because those who access it are all PUSKESOS in Cirebon Regency. When this application has an error or maintenance, it is immediately handled in just a matter of hours, if the handling process takes longer, then this application service will be transferred via Google Form for a while.