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  <front>
    <journal-meta>
      <journal-id journal-id-type="publisher-id">IJAR</journal-id>
      <journal-title-group>
        <journal-title>Indonesian Journal of Advanced Research</journal-title>
      </journal-title-group>
      <issn pub-type="epub">2968-0768</issn>
      <publisher>
        <publisher-name>Formosa Publisher</publisher-name>
      </publisher>
    </journal-meta>
    <article-meta>
      <article-id pub-id-type="doi">10.55927/ijar.v4i9.15409</article-id>
      <title-group>
        <article-title>Analysis of Emina Product Endorsements on the Instagram Account @tasyafarasya for Teenagers</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <name>
            <surname>Haliza</surname>
            <given-names>Sabina Nur</given-names>
          </name>
          <aff>Swadaya Gunung Jati University, Cirebon, Indonesia</aff>
        </contrib>
        <contrib contrib-type="author">
          <name>
            <surname>Madiyyah</surname>
            <given-names>Hamidah</given-names>
          </name>
          <aff>Swadaya Gunung Jati University, Cirebon, Indonesia</aff>
        </contrib>
        <contrib contrib-type="author" corresp="yes">
          <name>
            <surname>Nurfalah</surname>
            <given-names>Farida</given-names>
          </name>
          <aff>Swadaya Gunung Jati University, Cirebon, Indonesia</aff>
          <email>farida.nurfalah@ugj.ac.id</email>
        </contrib>
        <contrib contrib-type="author">
          <name>
            <surname>Wihayati</surname>
            <given-names>Welly</given-names>
          </name>
          <aff>Swadaya Gunung Jati University, Cirebon, Indonesia</aff>
        </contrib>
      </contrib-group>
      <pub-date pub-type="epub">
        <day>23</day>
        <month>09</month>
        <year>2025</year>
      </pub-date>
      <history>
        <date date-type="received">
          <day>07</day>
          <month>08</month>
          <year>2025</year>
        </date>
        <date date-type="rev-recd">
          <day>21</day>
          <month>08</month>
          <year>2025</year>
        </date>
        <date date-type="accepted">
          <day>23</day>
          <month>09</month>
          <year>2025</year>
        </date>
      </history>
      <volume>4</volume>
      <issue>9</issue>
      <fpage>2003</fpage>
      <lpage>2014</lpage>
      <abstract>
        <p>Endorsement is a promotional strategy that has been widely used in the marketing world to increase attractiveness and trust in a product. This study aims to analyze @tasyafarasya's endorsement of Emina products among teenagers through Instagram. With a qualitative descriptive approach, data was collected through interviews and documentation studies using purposive sampling techniques as many as 5 informants. The results showed that @tasyafarasya succeeded in building credibility as a celebrity endorser through competence in the beauty world, honesty in providing product Emina reviews, and her attractiveness. The followers rated the shared content as very informative, transparent, and easy to understand, which encouraged them to try Emina products. These findings support the theory of source credibility by Hovland and Weiss (1951), which states that the competence, trustworthiness, and attractiveness of endorsers affect the effectiveness of the message conveyed.</p>
      </abstract>
      <kwd-group>
        <kwd>Endorsement</kwd>
        <kwd>Emina</kwd>
        <kwd>Instagram @tasyafarasya</kwd>
        <kwd>Teenagers</kwd>
      </kwd-group>
      <permissions>
        <license>
          <ali:license_ref xmlns:ali="http://www.niso.org/schemas/ali/1.0/">http://creativecommons.org/licenses/by/4.0/</ali:license_ref>
          <license-p>This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International License.</license-p>
        </license>
      </permissions>
    </article-meta>
  </front>
<body>
<sec id="introduction">
  <title>INTRODUCTION</title>
  <p>In the marketing industry, endorsements are a widely used
  promotional strategy to increase the appeal and credibility of a
  product. According to previous research conducted by (Hanaya et al.,
  2024), endorsements leverage the significant influence of public
  figures or celebrities to support a product, either by recommending
  its use or writing positive reviews to encourage people to buy it. The
  main goal is to attract customers who are interested in the character
  that is the center of attention.</p>
  <p>Celebrities as endorsers are very important to ensure that the
  message conveyed attracts attention (Wihayati, 2017). In
  advertisements involving celebrities, the presence of these famous
  figures can increase the appeal of the advertisement and help convey
  the product message more effectively. Ultimately, this can have an
  impact on consumers' views and interest in the promoted product.</p>
  <p>According to previous research by (Evanthi et al., 2024), celebrity
  endorsements are a marketing approach that involves celebrities with
  large numbers of followers on social media to promote products.
  Celebrities with endorsements on social media platforms are considered
  effective because they can reach customers more directly and
  personally and provide recommendations or endorsements that can
  influence their decision to purchase a product.</p>
  <p>Currently, social media has changed the way teenagers interact,
  express themselves, and obtain information. Instagram and similar
  platforms are not only communication tools but also play a role in
  shaping the social habits, identities, and consumption patterns of
  young people. This change marks a major shift in the world of
  communication and popular culture, where social media has now become a
  place to find meaning and build identity.</p>
  <p>Social media not only plays an important role in modern society,
  but also functions as a platform for advertising and sharing data,
  information, and expressions. Social media is very effective for
  marketing because of its large number of users, which allows brands to
  reach a larger audience.</p>
  <p>Social media as an online advertising channel is an effective way
  to quickly introduce goods or services to customers with a wider reach
  than conventional media. Additionally, advertising on social media is
  more affordable and practical, which is why many companies in
  Indonesia use this platform to promote their products or services.
  This supports the opinion of Kotler and Keller, who state that social
  media is very important for marketing (Aprilianti &amp; Hasbi,
  2024).</p>
  <p>Businesses can use various methods to market their products, one of
  which is by using digital and online platforms such as Instagram for
  promotion. According to Kotler and Amstrong, the fastest growing type
  of direct marketing is digital or online marketing. Endorsement is a
  digital strategy that is widely used by businesses today (Atala &amp;
  Komsiah, 2023).</p>
  <p>Instagram is a visual social media platform created by Kevin
  Systrom and Mike Krieger and launched in 2010. This free digital
  application for various media is intended for smartphone users. With
  its main feature, users can upload and distribute photos and videos to
  their followers and community of friends.</p>
  <p>Instagram has an advantage in digital social interaction because it
  allows users to explore, give appreciation through likes and comments
  on every content displayed on the platform (Watajdid et al., 2021)</p>
  <p>Tasya Farasya is a beauty influencer with 7,055,130 followers on
  Instagram. By endorsing Emina cosmetics products aimed at teenagers,
  she has the opportunity to see how influencers can build relationships
  between brands and teenage demographics.</p>
  <graphic mimetype="image" mime-subtype="jpeg" xlink:href="vertopal_0548dc2b1adf4ba09752c52b4289c8d0/media/image3.jpeg" />
  <sec id="figure-1.-tasya-farasyas-instagram-account">
    <title>Figure 1. Tasya Farasya's Instagram account</title>
    <p>Emina is an Indonesian cosmetics brand known for offering
    high-quality beauty products at affordable prices that suit the
    needs and lifestyles of teenagers. Introduced by PT. Paragon
    Technology and Innovation, Emina targets teenagers and young women
    who want to take care of themselves with products that are
    practical, safe, and support their everyday appearance. Emina's
    product range includes a variety of cosmetics and skincare products,
    all of which are of good quality and effective for skincare.
    Additionally, Emina's affordable prices make it popular among
    teenagers looking for cosmetics at reasonable prices.</p>
  </sec>
</sec>
<sec id="literature-review">
  <title>LITERATURE REVIEW</title>
  <sec id="the-source-credibility-theory">
    <title>The Source Credibility Theory</title>
    <p>The Source Credibility Theory by Hovland and Weiss (1951)
    explains that source credibility greatly influences audience
    acceptance of a message. Trustworthiness, attractiveness, and
    competence are the main dimensions of this theory. Influential
    influencers on social media have the ability to foster customer
    trust in the products they promote. This will increase brand
    awareness and encourage consumers to make better purchasing
    decisions (Permata et al., 2024)</p>
  </sec>
  <sec id="advertising-theory">
    <title>Advertising Theory</title>
    <p>Tjiptono's Advertising Theory (2015) A form of indirect
    communication based on information about the superiority of a
    product, designed to create a pleasant feeling and change consumers'
    minds to make a purchase.</p>
  </sec>
  <sec id="social-influence-theory">
    <title>Social Influence Theory</title>
    <p>Cialdini (2001): Explains how individuals are influenced by
    others in decision making. Cialdini identifies six key principles:
    reciprocity, commitment and consistency, social proof, liking,
    authority, and scarcity.</p>
    <disp-quote>
      <graphic mimetype="image" mime-subtype="jpeg" xlink:href="vertopal_0548dc2b1adf4ba09752c52b4289c8d0/media/image4.jpeg" />
    </disp-quote>
    <p>Figure 2. Mind Maps</p>
  </sec>
</sec>
<sec id="methodology">
  <title>METHODOLOGY</title>
  <p>The purpose of this study is to gain a deeper understanding of
  field phenomena. Moleong (2007) states that qualitative research is a
  type of research that uses descriptive data to explain social or human
  phenomena in depth. Meanwhile, Creswell (2014) states that research
  that produces descriptive data in the form of written or spoken words
  from people and their observed behavior. Qualitative researchers seek
  to understand the experiences, perspectives, and actions of research
  subjects in the context of their real lives.</p>
  <p>Researchers selected informants based on criteria relevant to the
  research objectives. The research informants were adolescents who met
  the following criteria:</p>
  <list list-type="order">
    <list-item>
      <p>Actively follow the Instagram account @tasyafarasya</p>
    </list-item>
    <list-item>
      <p>Knowing about Emina Products.</p>
    </list-item>
  </list>
  <p>For research purposes, purposive sampling was used to select
  informants who were considered to have sufficient information to
  answer the research questions (Sugiyono, 2012).</p>
  <list list-type="order">
    <list-item>
      <p>Interview: A data collection method that involves asking
      questions directly to informants. Patton (2002) suggests that
      interviews are an effective method for obtaining in-depth
      information, especially for</p>
    </list-item>
  </list>
  <disp-quote>
    <p>qualitative research, as they allow for a comprehensive study of
    individuals' opinions, experiences, and perspectives.</p>
  </disp-quote>
  <list list-type="order">
    <list-item>
      <label>2.</label>
      <p>Documentation Study: Collecting, studying, and analyzing
      documents related to the research topic is how a documentation
      study is conducted (Sugiyono, 2012).</p>
    </list-item>
  </list>
  <p>This study uses triangulation of sources and methods to test the
  validity of the data obtained.</p>
  <list list-type="order">
    <list-item>
      <p>Source triangulation: This technique compares data from various
      informant sources. Moleong (2007) also states that source
      triangulation can strengthen data validity because it collects
      different perspectives from various informants involved in the
      research.</p>
    </list-item>
    <list-item>
      <p>Methodological Triangulation: This term refers to the use of
      various data collection methods, such as observation, interviews,
      and documentation studies, to ensure that the information obtained
      is consistent and valid. Sugiyono (2012) found that methodological
      triangulation allows research to assess the consistency of results
      obtained from various data collection methods. These results
      enhance findings and reduce the possibility of data errors or
      bias.</p>
    </list-item>
  </list>
  <p>Descriptive analysis is used on collected data to provide a clearer
  and more in-depth picture of the phenomenon being studied, without
  generalizing the results. Qualitative data analysis in descriptive
  research consists of three main stages, according to Miles and
  Huberman (1994):</p>
  <list list-type="order">
    <list-item>
      <p>Data Screening: The process of screening relevant and important
      data to answer research questions.</p>
    </list-item>
    <list-item>
      <p>Data Presentation: Must be presented in an easy-to-understand
      format such as tables, graphs, and descriptive narratives.</p>
    </list-item>
    <list-item>
      <p>Conclusion: The results of the study are based on the results
      that have been presented and analyzed.</p>
    </list-item>
  </list>
  <p>This study is expected to produce a comprehensive understanding of
  Emina product endorsements among teenagers through the Instagram
  account @tasyafarasya.</p>
</sec>
<sec id="research-results">
  <title>RESEARCH RESULTS</title>
  <p>Therefore, @tasyafarasya is a celebrity with many followers who
  uses social media to build her image in the beauty industry. Her
  followers are interested in the content she creates, which makes them
  interested in the Emina products she promotes. As a celebrity
  endorser, @tasyafarasya creates engaging promotional content to
  introduce products and boost their popularity. @tasyafarasya uses
  Instagram as a promotional channel to market Emina products because it
  is highly popular. This is sure to increase product sales.</p>
  <p>Most people who view the Instagram account @tasyafarasya say that
  @tasyafarasya is very skilled in beauty. This can be seen from the
  various makeup tutorial content she creates. Informant 1 stated that
  @tasyafarasya can combine makeup techniques with product selection
  that suits skin types, and informant 2 stated that @tasyafarasya
  appears to be very skilled in using makeup. Additional information,
  such as from informant 3, states that @tasyafarasya has a deep</p>
  <p><inline-graphic mimetype="image" mime-subtype="jpeg" xlink:href="vertopal_0548dc2b1adf4ba09752c52b4289c8d0/media/image5.jpeg" />understanding
  of beauty products and often provides helpful reviews for her
  followers. In terms of skincare, informant 5 says that @tasyafarasya
  has expertise that goes beyond just applying makeup; she also helps
  her followers choose the right skincare products.</p>
  <sec id="figure-3.-content-on-tasya-farasyas-account">
    <title>Figure 3. Content on Tasya Farasya's Account</title>
    <p>Most informants considered @tasyafarasya's explanation of Emina
    products to be very clear and informative. Informant 1 stated that
    the explanation was easy to understand, while informant 2
    appreciated @tasyafarasya's transparent attitude in revealing the
    advantages and disadvantages of the product. Informant 3 added that
    @tasyafarasya also provided useful usage tips, and informants 4 and
    5 felt that the personal experiences shared by @tasyafarasya
    increased followers' confidence in the recommended products.</p>
    <p>Everyone agreed that the information provided by @tasyafarasya
    was comprehensive and easy to understand. The informants said that
    @tasyafarasya uses simple language and provides direct examples that
    help followers understand the product better. They also said that
    @tasyafarasya provides very helpful and easy-to-use advice. Overall,
    the informants realized that the explanations on @tasyafarasya not
    only contain product descriptions but also provide followers with
    practical instructions for using them.</p>
    <p>According to the informants, @tasyafarasya's honesty in
    recommending Emina products is highly appreciated. Informant 1
    thanked @tasyafarasya for being open about how the products work on
    her skin, revealing their strengths and weaknesses. Informant 2
    thanked @tasyafarasya for having the courage to say when a product
    did not suit her, demonstrating integrity. Informant 3 said that
    @tasyafarasya's assessments were balanced, praising the products and
    showing whether they were effective. Informant 4 said that
    @tasyafarasya often provides more useful information when comparing
    Emina products with other products. According to informant 5, her
    recommendations seem more authentic and reliable when shared through
    personal experience. @tasyafarasya's honesty in recommending Emina
    products makes her reviews more credible and makes followers more
    confident to try them.</p>
    <disp-quote>
      <graphic mimetype="image" mime-subtype="jpeg" xlink:href="vertopal_0548dc2b1adf4ba09752c52b4289c8d0/media/image6.jpeg" />
    </disp-quote>
  </sec>
  <sec id="figure-4.-content-on-tasya-farasyas-account">
    <title>Figure 4. Content on Tasya Farasya's Account</title>
    <p>The majority of informants expressed their belief that
    @tasyafarasya uses the Emina products she recommends. According to
    the informants, @tasyafarasya often shows before and after results
    of using the products, which shows that she actually tries the
    products in her beauty routine. Informant 4 added that
    @tasyafarasya's in-depth explanation of her personal experience with
    Emina products made her more confident to use them.</p>
    <p>Most informants believe that @tasyafarasya's intentions in giving
    endorsements are honest. They also consider that @tasyafarasya
    always provides balanced reviews. Informant 3 added that
    @tasyafarasya not only praises the products, but also provides
    realistic assessments.</p>
    <p>Some people who are aware of this believe that the endorsements
    given by @tasyafarasya have commercial elements, but do not focus
    entirely on those elements. Informant 1 stated that even though
    @tasyafarasya makes a profit, she still gives honest reviews.
    Informant 3 stated that @tasyafarasya concentrates more on providing
    useful information to her followers than on pursuing monetary gain.
    This shows that @tasyafarasya prioritizes the trust of their
    followers.</p>
    <p>According to the informants, the content posted by the Instagram
    account @tasyafarasya is interesting for various reasons. Informant
    1 likes the clear and practical way of delivering information, while
    informant 2 likes the authenticity and energy shown by @tasyafarasya
    in each piece of content. According to Informant 4, the new delivery
    style and interaction with followers make the content on
    @tasyafarasya more intimate and personal. Additionally, Informant 5
    said that the content on @tasyafarasya inspires many people with
    confidence, self-esteem, and self-love.</p>
    <p>After seeing the endorsement from @tasyafarasya, most informants
    expressed interest in trying Emina products. After seeing
    @tasyafarasya's clear explanation of how the product works on her
    skin, informant 1 became more confident about trying it. Informant 4
    also became more confident about buying Emina products after seeing
    how @tasyafarasya convincingly described the results of using the
    product.</p>
    <p>There are various reasons why followers are interested in the
    products introduced on @tasyafarasya. Informant 1 was interested
    because the content was very informative and useful, informant 2 was
    interested because they wanted to find a product that suited their
    skin, and informant 3 was interested in the real results shown in
    the content. In general, followers' incentives stem from a desire to
    try products that meet their beauty needs.</p>
    <p>The Instagram account @tasyafarasya experienced fluctuations in
    post performance, with 39.4 thousand views, 2,714 likes, and 59
    comments in 2021. In</p>
    <p>2022, it had 1.5 million views, 38.9 thousand likes, and 183
    comments. In 2023, it had 446 thousand views, 21.1 thousand likes,
    and 140 comments. Instagram interaction data shows that there was an
    increase in the number of followers from</p>
    <p>4.4 million in 2021 to 5.7 million in 2022, then increased again
    to around 7 million in 2023. However, in terms of content
    performance, the data shows that engagement metrics such as views,
    likes, and comments increased in 2022 but saw a slight decline in
    2023. This indicates that even though the follower base has grown,
    the interaction rate per content does not always increase
    linearly.</p>
  </sec>
</sec>
<sec id="discussion">
  <title>DISCUSSION</title>
  <p>Studies show that @tasyafarasya has successfully built strong
  credibility as an artist endorser in promoting Emina products on
  Instagram. According to the source credibility theory by Hovland and
  Weiss (1951), three main factors influence the credibility of a
  source: competence, trustworthiness, and attractiveness. In this case,
  @tasyafarasya demonstrates all three components very well, enabling
  her to deliver promotional messages that influence her followers.</p>
  <list list-type="order">
    <list-item>
      <p>Competence</p>
    </list-item>
  </list>
  <disp-quote>
    <p>The endorser's expertise is crucial for building credibility.
    Most informants who evaluated @tasyafarasya found her to be skilled
    in beauty, both in makeup and skincare, as well as having in-depth
    knowledge of products and methods suitable for specific skin types.
    This expertise is in line with Hovland and Weiss's theory, which
    states that specialized knowledge increases credibility. The
    easy-to-understand tutorial content on @tasyafarasya makes her
    followers more trusting of her recommendations.</p>
  </disp-quote>
  <list list-type="order">
    <list-item>
      <label>2.</label>
      <p>Trustworthiness</p>
    </list-item>
  </list>
  <disp-quote>
    <p>In addition to expertise, trustworthiness is an important factor
    in the credibility of a source. @tasyafarasya's honest and
    transparent recommendations for Emina products are appreciated.
    Informants consider her reviews to be balanced and realistic,
    covering both the strengths and weaknesses of the product. The
    extent to which the audience considers the information provided to
    be objective and without hidden motives is referred to as
    trustworthiness, according to Hovland and Weiss's theory.
    @tasyafarasya demonstrates honesty by revealing when she is
    dissatisfied with a product and comparing it to other brands. This
    honesty makes her a trustworthy endorser.</p>
  </disp-quote>
  <list list-type="order">
    <list-item>
      <label>3.</label>
      <p>Attractiveness</p>
    </list-item>
  </list>
  <disp-quote>
    <p>An endorser's message is more effective if they are physically
    and personally attractive. Both in terms of appearance and the
    character used in</p>
    <p>their content, @tasyafarasya has strong appeal. Informants find
    the content more interesting because of its more personal
    interaction and fresh, authentic, and energetic delivery style. The
    appeal of endorsers is related to their ability to build emotional
    connections with their audience, according to Hovland and Weiss's
    source credibility theory. @tasyafarasya is successful because of
    her attractive appearance and friendly personality, which make her
    followers feel connected and more convinced by her recommendations.
    This appeal increases the effectiveness of the message.</p>
  </disp-quote>
  <p>After seeing the endorsement from @tasyafarasya, most informants
  said they were more interested in trying Emina products. This is in
  line with Hovland and Weiss's findings that source credibility has a
  significant influence on message acceptance and audience attitudes.
  @tasyafarasya has competence, a trustworthy reputation, and appeal
  that make her followers more confident in trying the promoted
  products. Her followers' confidence in the product's effectiveness is
  reinforced by clear and practical explanations about the product along
  with the personal experiences she shares.</p>
</sec>
<sec id="conclusions-and-recommendations">
  <title>CONCLUSIONS AND RECOMMENDATIONS</title>
  <p>Based on the results of the study, it can be concluded that
  @tasyafarasya has high credibility as a celebrity endorser in
  promoting Emina products through Instagram. This credibility is
  reflected in three main aspects according to Hovland and Weiss's
  theory, namely competence, trustworthiness, and appeal.</p>
  <p>First, in terms of competence, the majority of informants assessed
  that @tasyafarasya has expertise and knowledge in the field of beauty,
  both in terms of makeup and skin care. Tasya's ability to convey
  information clearly, practically, and in accordance with the needs of
  the audience makes her a trusted source of information.</p>
  <p>Second, in terms of trustworthiness, Tasya Farasya's honesty and
  openness in conveying the strengths and weaknesses of Emina products
  makes her reviews feel authentic and not merely commercial. This
  strengthens her followers' trust in the products she recommends.</p>
  <p>Third, in terms of appeal, Tasya Farasya is able to build emotional
  closeness with her audience through her personal, energetic, and
  inspiring communication style. This appeal makes her content more
  interesting and influences the audience's interest in the products
  being promoted.</p>
  <p>Although there has been an increase in the number of Tasya
  Farasya's Instagram followers from year to year, her content
  performance has fluctuated. This shows that the credibility of an
  endorser does not only depend on the number of followers, but also on
  the quality of delivery and emotional engagement with the
  audience.</p>
  <p>Overall, the credibility of @tasyafarasya has proven to be able to
  influence the audience's interest in trying Emina products, making her
  an effective endorser in marketing products on social media.</p>
</sec>
<sec id="advanced-research">
  <title>ADVANCED RESEARCH</title>
  <p>This study has shown that the credibility of a celebrity endorser
  such as @tasyafarasya—including aspects of competence, honesty, and
  attractiveness— significantly influences teenagers’ interest in trying
  Emina products through Instagram. However, to broaden the
  understanding of this phenomenon, future research is encouraged to
  explore several additional aspects.</p>
  <p>First, a comparative study can be conducted to examine the
  effectiveness of endorsements by various beauty influencers with
  different communication styles and follower counts, to identify the
  characteristics of the most impactful endorsers for the teenage
  market.</p>
  <p>Second, a quantitative approach may be employed to obtain broader
  and more generalizable data by distributing questionnaires to a larger
  number of respondents.</p>
  <p>Third, audience segmentation based on age and gender can be
  investigated further to determine whether endorsement effects differ
  among early and late teenagers, or between male and female
  adolescents. In addition, other social media platforms such as TikTok
  and YouTube could be analyzed to compare the effectiveness of
  different media in delivering product endorsements. Longitudinal
  research is also important to assess whether the influence of
  endorsements contributes to long-term brand loyalty. Moreover, a
  psychological approach can be used to explore how endorsements affect
  teenagers’ emotional responses and self-identity, particularly in
  relation to beauty perception and self- confidence.</p>
  <p>Lastly, analyzing which content formats—such as reels, stories, or
  live sessions—are most effective may help brands design more targeted
  and impactful digital marketing strategies.</p>
</sec>
<sec id="acknowledgment">
  <title>ACKNOWLEDGMENT</title>
  <p>The authors would like to express their deepest gratitude to all
  parties who contributed to the completion of this research. We thank
  the Faculty of Social and Political Sciences, Communication Studies
  Program, Swadaya Gunung Jati University, for providing the academic
  support and resources necessary for this study.</p>
  <p>Special thanks are extended to the informants who participated in
  the interviews, sharing their valuable insights and experiences that
  enriched the quality of this research. We also appreciate the guidance
  and encouragement from our lecturers and supervisors, particularly
  those who provided critical feedback during the research process.</p>
  <p>Finally, we are grateful to our families and peers for their
  continuous support and motivation throughout the course of this study.
  This research would not have been possible without the collective
  support and contributions from all those mentioned.</p>
</sec>
<sec>
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