The Effect of Brand Image, Promotion and Servicesscape on Purchasing Decisions at Prima Freshmart Pekapuran Depok

Authors

  • Nadiah Pusparini Universitas ASA Indonesia, Jakarta
  • Jamaludin Khalid Universitas ASA Indonesia, Jakarta

DOI:

https://doi.org/10.55927/ijba.v3i2.3616

Keywords:

Brand Image, Promotion, Servicescape, Purchasing Decision

Abstract

This study aims to determine the effect of brand image, promotion and servicescape on purchasing decisions at Prima Freshmart Pekapuran Depok. Respondents in this study were Prima Freshmart Pekapuran Depok customers. The sampling technique in this study was purposive sampling. Respondents in this study amounted to 100 respondents. The method used is a quantitative method. While data processing in this study uses SPSS version 25. Based on the results of this study that brand image, promotion and servicecsape have a positive and significant effect on purchasing decisions at Prima Freshmart Pekapuran Depok.

Downloads

Download data is not yet available.

References

Akbar, I. R., Erlangga, H., Jasmani, J., Oktarini, R., & Yusuf, A. (2021). Pengaruh Citra Merek Terhadap Keputusan Pembelian Sepatu Nike Pada Mahasiswa Universitas Pamulang. Jurnal Ilmiah PERKUSI, 1(1), 94. https://doi.org/10.32493/j.perkusi.v1i1.9986

Baedowi, M. M., & Lataruva, E. (2012). Analisis Pengaruh Kualitas Produk, Kesesuaian Harga dan Intensitas Promosi terhadap Keputusan Pembelian Konsumen pada Merek Rokok Djarum Super. Diponegoro Journal Of Management, 1(1), 254–261. https://ejournal3.undip.ac.id/index.php/djom/article/view/805/779

Baroroh, B. A., & Sutanto, J. E. (2021). The Effect of Service Quality, Price, and Brand Image on Purchasing Desicions of Moslem Wedding Equipment Service. International Journal of Review Management Business and Entrepreneurship (RMBE), 1(1), 41–49. https://doi.org/10.37715/rmbe.v1i1.1948

Bitner, M. J. (1992). Servicescapes: The Impact of Physical Surroundings on Customers and Employees. Journal of Marketing, 56(2), 57. https://doi.org/10.2307/1252042

Chih-Chung, C., Chang, C., Lin, L. W.-C., & Yau-Nang. (2012). The Effect of Advertisement Frequency on the Advertisement Attitude-The controlled Effects of Brand Image and Spokesperson’s Credibility. Procedia - Social and Behavioral Sciences, 57, 352–359. https://doi.org/10.1016/j.sbspro.2012.09.1197

Effendi, U. (2016). Psikologi Konsumen (A. Batubara (ed.); 1st ed.). rajagrafindo persada.

Emor, R. Y. ., & Soegoto, A. S. (2015). Pengaruh Potongan Harga, Citra Merek, Dan Servicescape Terhadap Keputusan Pembelian Konsumen Indomaret Tanjung Batu. Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 3(2), 738–748.

Ernawati, D. (2019). Pengaruh Kualitas Produk, Inovasi Produk Dan Promosi Terhadap Keputusan Pembelian Produk Hi Jack Sandals Bandung. JWM (Jurnal Wawasan Manajemen), 7(1), 17. https://doi.org/10.20527/jwm.v7i1.173

Firmansyah, A. M. (2019). Pemasaran (Dasar dan Konsep) (Q. Media (ed.); Pertama). CV Qiara Media.

Harsanto, B. (2013). Dasar Ilmu Manajemen Operasi (S. Sanjaya (ed.)). unpad press.

Hurriyati, R. (2015). Bauran Pemasaran dan Loyalitas konsumen. alfabeta, cv.

Indrasari, M. (2019). Pemasaran dan Kepuasan pelanggan (pertama). Unitomo Press.

Keller, K. (2013). Strategic brand management. building, measuring, and managing brand eqity (S. Wall (ed.); empat). pearson education.

Kotler, P., & Keller, lane kevin. (2016). Manajemen Pemasaran (A. Maulana & W. Hardani (eds.); 13th ed.). Erlangga.

Mitra, S., & Jenamani, M. (2020). OBIM: A computational model to estimate brand image from online consumer review. Journal of Business Research, 114(March), 213–226. https://doi.org/10.1016/j.jbusres.2020.04.003

Njoto, D. P., & Sienatra, K. B. (2018). Pengaruh Promosi Terhadap Keputusan Pembelian Konsumen Wenak Tok. Pengaruh Harga Diskon Dan Persepsi Produk Terhadap Nilai Belanja Serta Perilaku Pembelian Konsumen, 7(9), 27–44.

Nurochani, N., & Mulyana, D. (2017). PENGARUH SERVICESCAPE DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN (Studi pada Klinik Bersalin Bunga Mawarni Kota Banjar). Jurnal Manajemen Pemasaran, 11(1), 11–15. https://doi.org/10.9744/pemasaran.11.1.11-15

Rachmawati, D., Shukri, S., Ferdous Azam, S. M., & Khatibi, A. (2019). Factors influencing customers’ purchase decision of residential property in selangor, malaysia. Management Science Letters, 9(9), 1341–1348. https://doi.org/10.5267/j.msl.2019.5.016

Sanjaya, S. (2015). ( 3,578> 1,664) dan variabel merek (X2) T. Jurnal Ilmiah Manajemen Dan Bisnis Vol. 16, No. 02, Oktober 2015 ISSN: 1693-7619 (Print), 16(02), 108–122.

Shimp, A. T. (2003). Periklanan promosi aspek tambahan komunikasi terpadu (N. Mahanani (ed.); 5th ed.). Erlangga.

Sugiyono. (2013). METODE PENELITIAN KUANTITATIF KUALITATIF DAN R&D. alfabeta, cv.

Woen, N. G., & Santoso, S. (2021). Pengaruh Kualitas Layanan, Kualitas Produk, Promosi, dan Harga Normal terhadap Kepuasan dan Loyalitas Konsumen. Jurnal Maksipreneur: Manajemen, Koperasi, Dan Entrepreneurship, 10(2), 146. https://doi.org/10.30588/jmp.v10i2.712

Xian, Gou Li, dkk. (2011). Pengaruh Citra Merek, Harga, dan Kualitas Produk terhadap Keputusan Pembelian Handphone Merek Xiaomi di Kota Langsa. Jurnal Manajemen Dan Keuangan Unsam, 6(1), 660–669.

Downloads

Published

2023-04-30

How to Cite

Nadiah Pusparini, & Jamaludin Khalid. (2023). The Effect of Brand Image, Promotion and Servicesscape on Purchasing Decisions at Prima Freshmart Pekapuran Depok. Indonesian Journal of Business Analytics, 3(2), 214–230. https://doi.org/10.55927/ijba.v3i2.3616

Issue

Section

Articles