E-Transportation Effectiveness in Terms of User Satisfaction


  • Yosi Afandi Politeknik Negeri Malang
  • Tri Lestariningsih Politeknik Negeri Madiun




Technology, E-Transportasi, Self-Efficacy, Perceived Risk, Attitude


The high mobility of people in Indonesia encourages innovation in the transportation sector. Innovation in the transportation sector, namely online transportation applications, transportation applications aim to simplify and expedite all user activities from the application. Previous research has not discussed the effectiveness of E-transportation based on user satisfaction by testing and assessing the effect of self-efficacy, Perceived Risk and Attitude on E-transportation usage intention using the TAM method. The use of the TAM method to find out about user behavior in accepting new technology (Lestariningsih, Tri, Budi Artono, 2020). The results of the study stated that the perceived usefulness variable was the most dominant variable in influencing the use intention of the go-jek application, which was 0.513 and the least dominant variable was perceived risk, namely with a small original sample estimate of 0.046.


Download data is not yet available.


Chen, S., Li, S., & Li, C. (2011). Recent Related Research in Technology Acceptance Model: A Literature Review. Australian Journal of Business and Management Research, 1(9), 124–127.

Fenech, T., O’Cass, A. (2001). Internet users’ adoption of web retailing: User and product Sub Variabelons. Journal of Product & Brand Management, 10((6)), 361–381.

Gefen, D., Karahanna, E., & Straub, D. (n.d.). Trust and TAM in online shopping: an integrated model. MIS Quarterly, 2003, 51–90.

Koksal, M. H. (2016). The intentions of Lebanese Consumers to Adopt Mobile Banking. Journal of Bank Marketing, 34(3), 327–346.

Lestariningsih, Tri, Budi Artono, and Y. A. (2020). Evaluasi Implementasi E-learning dengan Metode Hot Fit Model. Innovation in Research of Informatics (INNOVATICS), 2(1).

Schiffman, L. G., & Leslie, L. K. (2010). Consumer Behavior (10th ed.). In London: Pearson Prentice Hall.

Yosi Afandi, T. L. (2019). Evaluasi Keberhasilan Implementasi Gojek. Jurnal PPKM, 6(3), 176–179.

Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R. (2005). Strategies for Building and Communicating Trust in Electronic Banking. A Field Experiment. Psychology & Marketing, 22(2), 181–201.




How to Cite

Afandi, Y., & Lestariningsih, T. (2023). E-Transportation Effectiveness in Terms of User Satisfaction . Indonesian Journal of Business Analytics, 3(4), 1251–1258. https://doi.org/10.55927/ijba.v3i4.4014