Analysis of Work Environment, Attitude, Coaching, and Servant Leadership on Job Satisfaction Mediated by Career Development (Literature Review Study)


  • Wenny Desty Febrian Universitas Dian Nusantara, Jakarta
  • Indra Sani ITB Asia Malang



Work Environment, Attitude, Coaching, Servant Leadership, Career Development


The purpose of this study is to analyze the factors that cause the achievement of good management performance, this study uses a literature review from google scholar, ScienceDirect, and Emerald to review relevant previous articles, and supporting factors that are suspected as factors that can achieve management performance include Work Environment, Attitude, Coaching, and Servant Leadership, Career Development, the findings of this study are several variables that do not affect the dependent variable. The gaps found in previous research are the basis for this research and this research can answer these gaps in the conclusion.


Download data is not yet available.


Adiguzel, Z., Ozcinar, M. F., & Karadal, H. (2020). Does servant leadership moderate the link between strategic human resource management on rule breaking and job satisfaction? European Research on Management and Business Economics, 26(2), 103–110.

Al Hilali, K. S., Al Mughairi, B. M., Kian, M. W., & Karim, A. M. (2020). Coaching and Mentoring. Concepts and Practices in Development of Competencies: A Theoretical Perspective. International Journal of Academic Research in Accounting, Finance and Management Sciences, 10(1), 41–54.

Arianti, W. P., Hubeis, M., & Puspitawati, H. (2020). Pengaruh Faktor Kepuasan Kerja terhadap Employee Engagement di Perwiratama Group. Jurnal Manajemen Teori Dan Terapan | Journal of Theory and Applied Management, 13(1), 31.

Arianto, D. A. N. (2013). Pengaruh Kedisiplinan, Lingkungan Kerja dan Budaya Kerja Terhadap Kinerja Tenaga Pengajar. Jurnal Economia, 9(2), 191–200.

Ayu, N., Pitasari, A., & Perdhana, M. S. (2018). KEPUASAN KERJA KARYAWAN : STUDI LITERATUR. 7.

Biswas-Diener, R. M., Buss, D. M., Cacioppo, J. T., Compton, R. J., Diener, C., Diener, E., Diener, M. L., McGavran, M. B. D., Eid, M., Emmons, R. A., & Al, E. (2013). The science of subjective well-being.

Brown, A., Sieben, N., & Gordon, Z. (2019). Interest in teaching, coaching, and careers in education: A survey of university student-athletes. Teaching and Teacher Education, 83, 168–177.

Carter, D., & Baghurst, T. (2014). The Influence of Servant Leadership on Restaurant Employee Engagement. Journal of Business Ethics, 124(3), 453–464.

Cherian, J., & Jacob, J. (2013). Impact of Self Efficacy on Motivation and Performance of Employees. International Journal of Business and Management, 8(14), 80–88.

Chiniara, M., & Bentein, K. (2018). The servant leadership advantage: When perceiving low differentiation in leader-member relationship quality influences team cohesion, team task performance and service OCB. Leadership Quarterly, 29(2), 333–345.

Doğantekin, A., Boğan, E., & Dedeoğlu, B. B. (2023). The effect of customer incivility on employees’ work effort and intention to quit: Mediating role of job satisfaction. Tourism Management Perspectives, 45(July 2021).

Dorta-Afonso, D., Romero-Domínguez, L., & Benítez-Núñez, C. (2023). It’s worth it! High performance work systems for employee job satisfaction: The mediational role of burnout. International Journal of Hospitality Management, 108.

Fadare, O. O., Witry, M. J., Gaither, C. A., Doucette, W. R., & Schommer, J. C. (2023). What drives job satisfaction among community pharmacists? An application of relative importance analysis. Exploratory Research in Clinical and Social Pharmacy, 9(December 2022), 100237.

Fauziridwan, M., Adawiyah, W. R., & Ahmad, A. A. (2018). Pengaruh employee engagement dan kepuasan kerja terhadap organizational citizrnship behavior (ocb) serta dampaknya terhadap turnover intention. Jurnal Ekonomi, Bisnis Dan Akuntansi, 20(1), 1–23.

Ferawati, A. (2017). Pengaruh Lingkungan Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Pt. Cahaya Indo Persada. Jurnal Agora, 5(1), 1–131.

Gentari, R. E., Tukiran, M., & Soeyono, A. (2023). Pengaruh Budaya Organisasi , Kepuasan Kerja dan Employee Engagement Terhadap Kinerja Pegawai pada UPTD Pengelolaan Prasarana Perhubungan Cilegon. Jurnal Manajemen, 2(1), 103–110.

Halimatussakdiah, B., I Nengah, S., & Komang, K. H. (2019). Pengaruh Pengalaman Kerja Dan Kepuasan Kerja Terhadap Produktivitas Kerja Karyawan Art Shop Di Desa Sukarara Tahun 2019. Bisma : Jurnal Manajemen, 5(1), 43–51.

Hasibuan, S. M., & Bahri, S. (2018). Pengaruh Kepemimpinan, Lingkungan Kerja dan Motivasi Kerja Terhadap Kinerja. Maneggio: Jurnal Ilmiah Magister Manajemen, 1(1), 71–80.

Huang, Y. H., Lee, J., McFadden, A. C., Murphy, L. A., Robertson, M. M., Cheung, J. H., & Zohar, D. (2016). Beyond safety outcomes: An investigation of the impact of safety climate on job satisfaction, employee engagement and turnover using social exchange theory as the theoretical framework. Applied Ergonomics, 55, 248–257.

Kakarala, R., Smith, S. J., Barreto, E., Donelan, K., & Palamara, K. (2018). When Coaching Meets Mentoring: Impact of Incorporating Coaching into an Existing Mentoring Program at a Community Hospital. Cureus, 10(8), 3–7.

Kaur, P., Malhotra, K., & Sharma, S. K. (2020). Moderation-mediation framework connecting internal branding, affective commitment, employee engagement and job satisfaction: an empirical study of BPO employees in Indian context. Asia-Pacific Journal of Business Administration, 12(3–4), 327–348.

Ketprapakorn, N., & Kantabutra, S. (2022). Toward an organizational theory of sustainability culture. Sustainable Production and Consumption, 32, 638–654.

Liu, Y., Wang, W., & Liu, J. (2023). Work-related use of information and communication technologies (W_ICTs) and job satisfaction of kindergarten teachers: A moderated mediation model. Acta Psychologica, 237(November 2022), 103947.

Neupane, R. (2015). Effects of Coaching and Mentoring on Employee Performance in the UK Hotel Industry. International Journal of Social Sciences and Management, 2(2), 123–138.

Newman, D. A., Joseph, D. L., & Hulin, C. L. (2010). Job attitudes and employee engagement: Considering the attitude “A-factor.” Handbook of Employee Engagement: Perspectives, Issues, Research and Practice, January, 43–61.

Nurhandayani, A. (2022). Pengaruh Lingkungan Kerja, Kepuasan Kerja, dan Beban Kerja terhadap Kinerja. Jurnal Ekonomi Dan Bisnis Digital (Ekobil), 1(2), 108–110.

Pahrudin, C., Marina, S., & Agusinta, L. (2018). Kepemimpinan Etis, Karakteristik Pekerjaan, dan Kepuasan Kerja Karyawan Maskapai Penerbangan. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG), 5(2), 117.

Panjaitan, M. (2018). Pengaruh Lingkungan Kerja Terhadap Produktivitas Kerja Karyawan. Jurnal Manajemen, 3(2), 1–5.

Parsloe, E., & Leedham, M. (2016). Coaching and mentoring: Practical techniques for developing learning and performance. Kogan Page Publishers.

Permata, S. P. (2017). Implication of Mentoring and Coaching to the Self Empowerment of Economical Joint Effort Group. Asian Social Work Journal, 2(2), 11–18.

Pingo, J. C., Dixon, M. R., & Paliliunas, D. (2020). Intervention Enhancing Effects of Acceptance and Commitment Training on Performance Feedback for Direct Support Professional Work Performance, Stress, and Job Satisfaction. Behavior Analysis in Practice, 13(1), 1–10.

Pringgabayu, D., & Dewi, E. F. (2018). Meningkatkan Kinerja Karyawan Melalui Peran Mediasi Kepuasan dan Keterikatan Karyawan atas Motivasi dan Lingkungan Kerja Perusahaan Asuransi di Indonesia. Ekobis, 23(1), 12–20.

Rogelberg, S. G., Luong, A., Sederburg, M. E., & Cristol, D. S. (2000). Employee attitude surveys: Examining the attitudes of noncompliant employees. Journal of Applied Psychology, 85(2), 284–293.

Rosalina, S., Binilang, B. B., & Selanno, S. (2021). Karakteristik Kepemimpinan Melayani. Jurnal Peneliti, 7(5), 1–13.

Ruiz-palomino, P., Guti, S., Jim, P., & Hernandez-perlines, F. (2021). CEO servant leadership and strategic service differentiation : The role of high-performance work systems and innovativeness. Tourism Management Perspectives, 40.

Salau, O., Oludayo, O., Falola, H., Olokundun, M., Ibidunni, S., & Atolagbe, T. (2018). Integrated datasets on transformational leadership attributes and employee engagement: The moderating role of job satisfaction in the Fast Moving Consumer Goods (FMCG) industry. Data in Brief, 19, 2329–2335.

Saleh, A. R., & Utomo, H. (2018). Pengaruh Disiplin Kerja, Motivasi Kerja, Etos Kerja Dan Lingkungan Kerja Terhadap Produktivitas Kerja Karyawan Bagian Produksi Di Pt. Inko Java Semarang. Among Makarti, 11(1), 28–50.

Sofyan, D. K. (2013). Pengaruh Lingkungan Kerja Terhadap Kinerja Kerja Pegawai BAPPEDA. Malikussaleh Industrial Engineering, 2(1), 18–23.

Sopyan, K., & Ahman, E. (2015). Pengaruh Budaya Organisasi, Kepuasan Kerja, dan Keterikatan Karyawan (Employee Engagement) terhadap Kinerja Karyawan di Dinas Perhubungan, Komunikasi dan Informatika (Dishubkominfo) Kabupaten Sukabumi. In Jurnal Ilmu Manajemen & Bisnis (Vol. 6).

Student, M. T., Kumar, R. R., Omments, R. E. C., Prajapati, A., Blockchain, T.-A., Ml, A. I., Randive, P. S. N., Chaudhari, S., Barde, S., Devices, E., Mittal, S., Schmidt, M. W. M., Id, S. N. A., PREISER, W. F. E., OSTROFF, E., Choudhary, R., Bit-cell, M., In, S. S., Fullfillment, P., … Fellowship, W. (2021). Achieving Resilience through Knowledge Management Practices and Risk Management Culture in Agri-food Supply Chains. Frontiers in Neuroscience, 14(1), 1–13.

Supardi, Widiyanto, P., Febrian, W. D., Firdiansyah, R., & Susanto, P. C. (2023). Improving Motivation , Leadership , and Competence , Of Aviation Security Staff to Create Security and Excellent. AVIASI: Jurnal Ilmiah Kedirgantaraan, 20(1), 19–33.

Susanto, P. C. (2021). COACHING AND MENTORING EDUCATION TO IMPROVE THE COMPETENCE OF FINAL-SEMESTER STUDENTS. Proceedings International Conference on Education Od Suryakencana 2023, 321–326.

Susanto, P. C., Agusinta, L., & Setyawati, A. (2023). Determinant Organization Commitment and Development Organization : Analysis Servant Leadership , Transformational Leadership , Transactional Leadership. Formosa Journal of Multidisciplinary Research (FJMR), 2(3), 541–558.

Susanto, P. C., Parmenas, N. H., & Suryawan, R. F. (2023). Determinant Attitude and Employee Recruitment : Analysis Psikotest , Assessment , Behavioral Event Interview and Experience ( Study Literarture ). International Journal of Psychology and Health Science, 1(1), 1–8.

Susanto, P. C., & Sawitri, N. N. (2022). Coaching, Mentoring, Leadership Transformation and Employee Engagement: A Review of the Literature. Dinasti International Journal Of Education Management And Social Science, 4(2), 297–308.

Susanto, P. C., Sawitri, N. N., Ali, H., & Suroso, S. (2023). Performance Management As a Mediation of Variable of Competence and Coaching Skills That Impacts Organization Sustainability. Formosa Journal of Multidisciplinary Research (FJMR), 2(4), 719–728.

Susanto, P. C., Sawitri, N. N., & Suroso, S. (2023a). Determinant Employee Performance and Job Satisfaction : Analysis Motivation , Path Career and Employee Engagement in Transportation and Logistics Industry. International Journal of Business and Applied Economics (IJBAE), 2(2), 257–268.

Susanto, P. C., Sawitri, N. N., & Suroso, S. (2023b). Human Resource Business Partners : Recruitment , Coaching , and Leadership Development. Internasional Journal of Integrative Sciences, 2(4), 469–482.

Susanto, P. C., Sawitri, N. N., & Susita, D. (2023). Job Satisfaction and Employee Turnover : Analysis Recruitment , Career Development , Organizational Culture. Dinasti International Journal Of Digital Business Management, 4(3), 619–629.

Susanto, P. C., Soehaditama, J. P., & Benned, M. (2023). Determination of Motivation and Career Development : Analysis of Training , Competence. Proceeding International Conference on Religion, Science and Education, 2, 273–279.

Susanto, P. C., Syailendra, S., & Suryawan, R. F. (2023). Determination of Motivation and Performance : Analysis of Job Satisfaction , Employee Engagement and Leadership. International Journal of Business and Applied Economics (IJBAE), 2(2), 59–68.

Syahda, F. R., & Handoyo, S. (2022). Pengaruh Kepemimpinan Melayani dan Regulasi Emosi terhadap Kesejahteraan Psikologis pada Pekerja yang Terdampak Pandemi. Buletin Riset Psikologi Dan Kesehatan Mental (BRPKM), 2(1), 56–62.

Tanjung, R., Arifudin, O., Sofyan, Y., & Hendar. (2020). Pengaruh Penilaian Diri dan Efikasi Diri Terhadap Kepuasan Kerja Serta Implikasinya Terhadap Kinerja Guru. Jurnal Ilmiah Manajemen, Ekonomi Dan Akuntansi, 4(1), 380–391.

Taylor, S. N., Passarelli, A. M., & Van Oosten, E. B. (2019). Leadership coach effectiveness as fostering self-determined, sustained change. Leadership Quarterly, 30(6), 101313.

Vorina, A., Simonič, M., & Vlasova, M. (2017). An Analysis of the Relationship Between Job Satisfaction and Employee Engagement. Economic Themes, 55(2), 243–262.

Wahyuningsih, S. (2018). PENGARUH LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KERJA. Warta Edisi 60, April, 91–96.

Wang, C., Xu, J., Zhang, T. C., & Li, Q. M. (2020). Effects of professional identity on turnover intention in China’s hotel employees: The mediating role of employee engagement and job satisfaction. Journal of Hospitality and Tourism Management, 45(June), 10–22.

Wibowo, D. S., Ruspitasari, W. D., & Handoko, Y. (2023). Pengaruh Kepuasan Kerja, Stres Kerja, Dan Lingkungan Kerja Terhadap Turnover Intension pada Karyawan Operator PT. Berkat Citra Lestari, Samarinda. Bursa: Jurnal Ekonomi Dan Bisnis, 2(1).

Yusuf, M. (2021). The Effects of the Intrinsic Motivation and Extrinsic Motivation on Employee Performance with Job Satisfaction as an Intervening Variable at PT. Alwi Assegaf Palembang. Mbia, 20(1), 18–31.




How to Cite

Febrian, W. D., & Sani, I. (2023). Analysis of Work Environment, Attitude, Coaching, and Servant Leadership on Job Satisfaction Mediated by Career Development (Literature Review Study). Indonesian Journal of Business Analytics, 3(4), 1089–1104.