SISSY SORAYA FARADILLA; SUGENG SANTOSO. Customer Complaint Service Business Processes Redesign with Artificial Intelligence Technology Using Business Process Reengineering Approach (Study Case: Ceria BRI Application). Indonesian Journal of Business Analytics , [S. l.], v. 4, n. 4, p. 1596–1612, 2024. DOI: 10.55927/ijba.v4i4.10663. Disponível em: https://journal.formosapublisher.org/index.php/ijba/article/view/10663. Acesso em: 9 jul. 2026.