SETYAWAN, N. K. .; INDIRA RACHMAWATI. The Influence of E-Servqual and Banking Service Quality on Customer Retention Intention in My-BCA Application with Customer Satisfaction as a Mediating Variable. International Journal of Integrative Sciences, [S. l.], v. 3, n. 12, p. 1601–1612, 2024. DOI: 10.55927/ijis.v3i12.12978. Disponível em: https://journal.formosapublisher.org/index.php/ijis/article/view/12978. Acesso em: 19 apr. 2025.