Ruth Yoseline Sihombing, Clarita Surabina Br Purba, Grescilya Br Tarigan and Enda Noviyanti Simorangkir (2024) “The Influence of Service Quality, Ease of Transaction and Transaction Security on Customer Satisfaction at PT Pegadaian UPC Adam Malik Medan City”, International Journal of Scientific Multidisciplinary Research, 2(9), pp. 1235–1250. doi: 10.55927/ijsmr.v2i9.11404.