Ike Puspitayanti, Sunarno, Mochamad Edris. The Influence of E-Recovery Service Quality and E-Service Quality on Loyalty through Tokopedia Customer Satisfaction. JFBD [Internet]. 2023 Sep. 30 [cited 2024 Sep. 19];2(3):257-72. Available from: https://journal.formosapublisher.org/index.php/jfbd/article/view/5958