The Influence of Building Quality, Facilities and Location of Flats on the Level of Occupant Satisfaction in Islamic Boarding School Flats in the Jambi Region

Sujono; Firdaus

doi:10.55927/mudima.v4i11.11659

Authors

Sujono Universitas Bina Darma
Firdaus Universitas Bina Darma

DOI:

https://doi.org/10.55927/mudima.v4i11.11659

Keywords:

Resident Satisfaction, Building Quality, Facilities, Location

Abstract

The aim of this research is to determine the quality of buildings, facilities and location of flats on the level of satisfaction of flats residents in the area, namely the As'ad Islamic Boarding School and Sa'adatuddaren Flats. The sample in this study is the residents of the As'ad Islamic Boarding School and Sa'adatuddaren Islamic Boarding School Flats, the method used is a quantitative method with SEM-Smart-PLS analysis techniques, the data used is primary and secondary data. Hypothesis testing uses weight relationships. The results of the research are that Building Quality does not have a significant effect on Resident Satisfaction, Facilities do not have a significant effect on Resident Satisfaction, Location Bepengaru has a significant effect on Resident Satisfaction, and Building Quality, Facilities and Lacation do not have a significant effect on Resident Satisfaction

References

Alauddin, M. (2019). Investigating the Relationship between Service Quality, Customer Satisfaction and Customer Loyalty in Hotel Industry: Bangladesh Perspective I Islamic Capital Market View project CERTIFICATESS View project. Global Journal of Management and Business Research, 19(1), 1–7. Retrieved from https://www.researchgate.net/publication/336133744

Ali, A., Sherwani, M., Ali, A., Ali, Z., & Sherwani, M. (2020). Investigating the antecedents of halal brand product purchase intention: an empirical investigation. Journal of Islamic Marketing, 12(7), 1339–1362. https://doi.org/10.1108/JIMA-03-2019-0063

Alimohammadi, H., Schaefer, V. R., Zheng, J., & Li, H. (2021). Performance evaluation of geosynthetic reinforced flexible pavement: a review of full-scale field studies. International Journal of Pavement Research and Technology, 14(1), 30–42. https://doi.org/10.1007/s42947-020-0019-y

AM, M. A., Helmi, S., Kassymova, G. K., Retnawati, H., Hadi, S., & Istiyono, E. (2022). Effect of job satisfaction on service quality mediated by lecturer performance at state universities. Materials of International Practical Internet Conference “Challenges of Science,” (V), 62–71. https://doi.org/10.31643/2022.08

AM, M. A., & Purnama, E. (2024). Exploring innovative approaches and evaluation techniques in physics education at Madrasah Aliyah Negeri. Proceedings of the 6th International Conference on Current Issues in Education (ICCIE) 2023, Advances in Social Science, Education and Humanities Research, 20–29. Atlantis Press SARL. https://doi.org/10.2991/978-2-38476-245-3_4

Am, M. A., & Setiawati, F. A. (2023). Examining the psychometric properties of the career commitment instrument through classical test theory and the graded response model. Journal of Educational Research and Evaluation, 7(3), 455–468. https://doi.org/10.23887/jere.v7i3.59619

AM, M. A., Setiawati, F. A., Hadi, S., & Istiyono, E. (2023). Psychometric properties career of commitment instrument using classical test theory and graded response model. Journal of Pedagogical Sociology and Psychology, 5(2), 26–40. https://doi.org/10.33902/jpsp.202320018

Andayani, I., & Tirtayasa, S. (2019). The Influence of Leadership, Organizational Culture, and Motivation on Employee Performance. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 45–54. https://doi.org/10.30596/maneggio.v2i1.3367

Asgharimehr, F. S., & Azar, A. E. (2023). Use Seligman’s Positivism Theory method to obtain satisfacation in Rumi’s Masnavi. Literary Interdisciplinary Research, Institute for Humanities and Cultural Studies (IHCS) Biannual Journal, 4(8), 1–29.

Atmoko, T. P. H. (2018). Strategi pemasaran untuk meningkatkan volume penjualan di Cavinton Hotel Yogyakarta. Journal of Indonesian Tourism, Hospitality and Recreation, 1(2), 83–96. https://doi.org/10.17509/jithor.v1i2.13769

Brahmannanda, S., & Dewi, I. G. A. M. D. (2020). Work Insecurity and Compensation on Turnover Intention Mediated by The Job Satisfaction of Employees. International Research Journal of Management, IT & Social Sciences, 7(5), 89–98.

Cheng, X. X., Zhao, L., Ge, Y. J., Dong, J., & Peng, Y. (2024). Full-Scale/Model Test Comparisons to Validate the Traditional Atmospheric Boundary Layer Wind Tunnel Tests: Literature Review and Personal Perspectives. Applied Sciences (Switzerland), 14(2), 1–17. https://doi.org/10.3390/app14020782

Creswell, J. W. (2022). Research design: Qualitative, quantitative, and mixed methods approaches (Six). California: SAGE Publications.

Dam, S. M., & Dam, T. C. (2021). Relationships between service quality, brand image, customer satisfaction, and customer loyalty. Journal of Asian Finance, Economics and Business, 8(3), 585–593. https://doi.org/10.13106/jafeb.2021.vol8.no3.0585

Fashina, A. A., Omar, M. A., Sheikh, A. A., & Fakunle, F. F. (2021). Exploring the significant factors that influence delays in construction projects in Hargeisa. Heliyon, 7(4), 1–9. https://doi.org/10.1016/j.heliyon.2021.e06826

Goolsarran, N., Hamo, C. E., & Lu, W. H. (2020). Using the jigsaw technique to teach patient safety. Medical Education Online, 25(1), 1–6. https://doi.org/10.1080/10872981.2019.1710325

Guida, P. L., & Sacco, G. (2019). A method for project schedule delay analysis. Computers and Industrial Engineering, 128(December 2018), 346–357. https://doi.org/10.1016/j.cie.2018.12.046

Haskett, M. E., Armstrong, J. M., & Tisdale, J. (2016). Developmental Status and Social–Emotional Functioning of Young Children Experiencing Homelessness. Early Childhood Education Journal, 44(2), 119–125. https://doi.org/10.1007/s10643-015-0691-8

Hemsley-Brown, J., & Alnawas, I. (2016). Service quality and brand loyalty: The mediation effect of brand passion, brand affection and self-brand connection. International Journal of Contemporary Hospitality Management, 28(12), 2771–2794. https://doi.org/10.1108/IJCHM-09-2015-0466

Meesala, A., & Paul, J. (2018). Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future. Journal of Retailing and Consumer Services, 40(6), 261–269. https://doi.org/10.1016/j.jretconser.2016.10.011

Nunkoo, R., Teeroovengadum, V., Ringle, C. M., & Sunnassee, V. (2020). Service quality and customer satisfaction: The moderating effects of hotel star rating. International Journal of Hospitality Management, 91(11), 1–15. https://doi.org/10.1016/j.ijhm.2019.102414

Nurliza, & Oktoriana, S. (2021). Perceived benefits of social media networks’ impact on the competitive behavior of Indonesian SMEs in food and beverage sector. Economics and Sociology, 14(3), 146–162. https://doi.org/10.14254/2071-789X.2021/14-3/8

Park, S., Park, G., Lee, S. M., Kim, W., Park, H., Jung, K., & Seo, J. B. (2021). Deep learning–based differentiation of invasive adenocarcinomas from preinvasive or minimally invasive lesions among pulmonary subsolid nodules. European Radiology, 31(8), 6239–6247. https://doi.org/10.1007/s00330-020-07620-z

Putri, N. T., & Dona, L. S. (2019). Application of lean manufacturing concept for redesigning facilities layout in Indonesian home-food industry: A case study. TQM Journal, 31(5), 815–830. https://doi.org/10.1108/TQM-02-2019-0033

Rita, P., Oliveira, T., & Farisa, A. (2019). The impact of e-service quality and customer satisfaction on customer behavior in online shopping. Heliyon, 5(10), e02690. https://doi.org/10.1016/j.heliyon.2019.e02690

Shakil, S., & Majeed, S. (2018). Brand purchase intention and brand purchase behavior in halal meat brand. Journal of Marketing and Logistics, 1(8), 152–171.

Spaans, M., & Waterhout, B. (2017). Building up resilience in cities worldwide – Rotterdam as participant in the 100 resilient cities programme. Cities, 61, 109–116. https://doi.org/10.1016/j.cities.2016.05.011

Tuswoyo; Nurachman, A. B. (2020). Analysis of the effectiveness of the policy implementation program for handling infrastructure and public facilities (PPSU) of cleaning services in Gondangdia village in 2019. Journal Indonesia Law & Policy Review, 1(1), 121–127.

Yap, J. B. H., Goay, P. L., Woon, Y. B., & Skitmore, M. (2021). Revisiting critical delay factors for construction: Analysing projects in Malaysia. Alexandria Engineering Journal, 60(1), 1717–1729. https://doi.org/10.1016/j.aej.2020.11.021