Enhancing Customer Satisfaction: Exploring Hotel X'S Facilities and Service Quality in Bandung City

Diyan Putranto; Adi Sopyan; Anindita Gayatri; Barliani Dewi Setyawati; Albertus Banundoyo

doi:10.55927/mudima.v3i9.5435

Authors

Diyan Putranto Hotel and Tourism Department, Saint Marry Collage, Jakarta
Adi Sopyan Hotel and Tourism Department, Saint Marry Collage, Jakarta
Anindita Gayatri Hotel and Tourism Department, Saint Marry Collage, Jakarta
Barliani Dewi Setyawati Hotel and Tourism Department, Saint Marry Collage, Jakarta
Albertus Banundoyo Hotel and Tourism Department, Saint Marry Collage, Jakarta

DOI:

https://doi.org/10.55927/mudima.v3i9.5435

Keywords:

Facilities, Service Quality, Customer Satisfaction

Abstract

The purpose of this study is to learn how the amenities and quality of service at Hotel X in Bandung affect customer satisfaction. Sampling is done purposefully, and the Slovin formula is used to select a sample of participants. In this study, we used a Kuesioner to compile our data. The gathered data is then analyzed with a helpful linear regression technique. This was accomplished using the computer program SPSS. Research forum findings corroborate test data showing a connection between facility and service quality and consumer satisfaction. Furthermore, this study demonstrates that facilities have a significant role in influencing service quality. Subsequently, academics determined, via test f, that the combination of Hotel X's facilities and service quality had a substantial impact on customers' levels of satisfaction. This finding indicates that maintaining high-quality facilities and exceptional customer service is crucial for boosting client satisfaction in the hotel business

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