Hardiness as the Moderator in the Effect of Mental Workload on Job Stress in Frontline Bank Employees in the Pematang Siantar Area

Rizty Desta Mahestri; Gustiarti Leila; Etti Rahmawati

doi:10.55927/mudima.v3i9.5853

Authors

Rizty Desta Mahestri Universitas Sumatera Utara
Gustiarti Leila Universitas Sumatra Utara
Etti Rahmawati Universitas Sumatra Utara

DOI:

https://doi.org/10.55927/mudima.v3i9.5853

Keywords:

Job Stress, Hardiness, Mental Workload, MRA, Regression

Abstract

The present study aimed to examine the role of hardiness in the relationship between mental workload and job stress among frontline bank employees in the Pematang Siantar area. This correlational study involved 53 frontline bank employees in the Pematang Siantar area. Data were collected through a self-report measure using three scales, namely the Job Stress Scale (Rollinson, 2005), the Mental Workload Scale from Reid (in Wickens & Holland, 2000), and the Hardiness Scale based on Kobasa’s theory (in Rollinson, 2005). The results of data analysis using moderated regression analysis (MRA) showed that hardiness had a significant effect on the role of mental workload on job stress in frontline bank employees in the Pematang Siantar area. Further testing with multiple regression analysis showed a significant effect between the dimensions of mental workload and characteristics of hardiness on job stress in frontline bank employees in the Pematang Siantar area

References

Ajala, E. M. (2012). The influence of workplace environment on workers’ welfare, performance and productivity. The African Symposium, 12(1), 141–149.

Ayyappan, S., & SakthiVadivel, M. (2013). Financial Efficacy of Selected Public and Private Sector Banks in India. International Journal of Finance & Banking Studies (2147-4486), 2(2), 26–31. https://doi.org/10.20525/ijfbs.v2i2.143

Azagba, S., & Sharaf, M. F. (2011). The effect of job stress on smoking and alcohol consumption. Health Economics Review, 1(1). https://doi.org/10.1186/2191-1991-1-15

Carrère, S., Evans, G. W., Palsane, M. N., & Rivas, M. (1991). Job strain and occupational stress among urban public transit operators. Journal of Occupational Psychology, 64(4), 305–316. https://doi.org/10.1111/j.2044-8325.1991.tb00562.x

Croucher, R., Stumbitz, B., Quinlan, M., & Vickers, I. (2013). Can better working conditions improve the performance of SMEs? An international literature review.

da Silva, R. M., Goulart, C. T., Lopes, L. F. D., Serrano, P. M., Costa, A. L. S., & de Azevedo Guido, L. (2014). Hardy personality and burnout syndrome among nursing students in three Brazilian universities—an analytic study. BMC Nursing, 13(1). https://doi.org/10.1186/1472-6955-13-9

Dowse, S., & Underwood, J. (2001). Work Life Balance of IT Managers: Finding Time for a Life.

González-Muñoz, E. L., & Gutiérrez-Martínez, R. E. (2007). Contribution of mental workload to job stress in industrial workers. Work (Reading, Mass.), 28(4), 355–361.

Greenberg, J., & Baron, R. A. (2003). Behavior in Organization International Edition. New Jersey: Prentice Hall.

Hancock, P. A., & Meshkati, N. (1988). Human Mental Workload. In Advances in Psychology (pp. v–vi). Elsevier. https://doi.org/10.1016/s0166-4115(08)62377-8

Harris, J. H., & Arendt, L. A. (1998). Stress reduction and the small business: Increasing employee and customer satisfaction. SAM Advanced Management Journal, 63(1), 27.

Judkins, S., Reid, B., & Furlow, L. (2006). Hardiness Training Among Nurse Managers: Building a Healthy Workplace. The Journal of Continuing Education in Nursing, 37(5), 202–207. https://doi.org/10.3928/00220124-20060901-03

Judkins, S., & Rind, R. (2005). Hardiness, Job Satisfaction, and Stress Among Home Health Nurses. Home Health Care Management & Practice, 17(2), 113–118. https://doi.org/10.1177/1084822304270020

Kuratsune, D., Tajima, S., Koizumi, J., Yamaguti, K., Sasabe, T., Mizuno, K., Tanaka, M., Okawa, N., Mito, H., Tsubone, H., Watanabe, Y., Inoue, M., & Kuratsune, H. (2012). Changes in reaction time, coefficient of variance of reaction time, and autonomic nerve function in the mental fatigue state caused by long-term computerized Kraepelin test workload in healthy volunteers. World Journal of Neuroscience, 02(02), 113–118. https://doi.org/10.4236/wjns.2012.22016

Lambert, V. A., Lambert, C. E., & Yamase, H. (2003). Psychological hardiness, workplace stress and related stress reduction strategies. Nursing and Health Sciences, 5(2), 181–184. https://doi.org/10.1046/j.1442-2018.2003.00150.x

Maddi, S. R., Kahn, S., & Maddi, K. L. (1998). The effectiveness of hardiness training. Consulting Psychology Journal: Practice and Research, 50(2), 78–86. https://doi.org/10.1037/1061-4087.50.2.78

Mahardiani, Y., & Pradhanawati, A. (2013). Pengaruh stres kerja dan lingkungan kerja fisik terhadap kinerja karyawan outsourcing pada pt. Bank jateng cabang koordinator dan cabang pembantu wilayah kota semarang. Jurnal Administrasi Bisnis, 2(1).

Marizki, I., Wahyuning, C. S., & Desrianty, A. (2014). Evaluasi beban kerja mental dan kualitas tidur operator call center menggunakan metode heart rate variability dan sleep quality index. REKA INTEGRA, 2(2).

McCalister, K. T., Dolbier, C. L., Webster, J. A., Mallon, M. W., & Steinhardt, M. A. (2006). Hardiness and Support at Work as Predictors of Work Stress and Job Satisfaction. American Journal of Health Promotion, 20(3), 183–191. https://doi.org/10.4278/0890-1171-20.3.183

Mubarok, A. S. (2007). Hubungan antara beban kerja mental (mental workload) dan kelelahan (fatigue) terhadap motivasi kerja sales promotion girl/male (spg/spm) pt. pasaraya tosersajaya.

Nakata, A. (2012). Psychosocial Job Stress and Immunity: A Systematic Review. In Methods in Molecular Biology (pp. 39–75). Humana Press. https://doi.org/10.1007/978-1-62703-071-7_3

Neill, D. (2011). Nursing Workload and the Changing Health Care Environment: A Review of the Literature. Administrative Issues Journal, 1(2). https://doi.org/10.5929/2011.1.2.11

Permaitiyas, E. (2012). Stres kerja dan strategi coping karyawan frontliner (teller) bank. University of Muhammadiyah Malang.

Rafferty, A. E., & Griffin, M.

A. (2006). Perceptions of organizational change: A stress and coping perspective. Journal of Applied Psychology, 91(5), 1154–1162. https://doi.org/10.1037/0021-9010.91.5.1154

Rahim, M. A. (1983). Measurement of Organizational Conflict. The Journal of General Psychology, 109(2), 189–199. https://doi.org/10.1080/00221309.1983.10736085

Rao, S., & Borkar, S. (2012). Development of scale for measurement of stress and performance status of public and private sector bank employees. Indian Stream. Res. J, 2(7), 1–7.

Riggio, R. E. (1990). Introduction to industrial/organizational psychology.

Rollinson, D. (2008). Organisational behaviour and analysis: An integrated approach. Pearson Education.

Safaria, T. (2011). PERAN RELIGIOUS COPING SEBAGAI MODERATOR DARI JOB INSECURITY TERHADAP STRES KERJA PADA STAF AKADEMIK. HUMANITAS: Indonesian Psychological Journal, 8(2), 155. https://doi.org/10.26555/humanitas.v8i2.462

Sindik, J., & Adzija, M. (2013). Hardiness and situation efficacy at elite basketball players. Collegium Antropologicum, 37(1), 65–74.

Subramanian, S., Velayudhan, A., Vinothkumar, M., Wahyuni, W., Kusuma, K. A., Teasdale, J. D., Segal, Z. V, Williams, J. M. G., Thornton, L. J., McEntee, M. E., Ayyappan, S., SakthiVadivel, M., Weigl, M., Müller, A., Angerer, P., Hoffmann, F., & Cuqlock-Knopp, V. G. (2013). Workflow interruptions and mental workload in hospital pediatricians: an observational study. Theory Into Practice, 58(2), 250–257. https://doi.org/10.1080/00405849509543688

Suciati, A. T. H., & Minarsih, M. M. (2015). Job insecurity and job stres s effect of turnover intention on PT. Berkat Abadi Surya Cemerlang Semarang (HO). Journal of Management, 1(1).

Tabassum, A., Rahman, T., & Jahan, K. (2011). Quality of work life among male and female employees of private commercial banks in Bangladesh. International Journal of Economics and Management, 5(1), 266–282.

Vinothkumar, M., Vinu, V., & Anshya, R. (2013). Mindfulness, hardiness, perceived stress among engineering and BDS students. Indian Journal of Positive Psychology, 4(4), 514–517.