Mediating Role of Knowledge Sharing Between Transformational Leadership and Innovative Service Delivery Among Nurses in the Federal Medical Centers of North East Nigeria

Emmanuel Umoru Oki; Seddi Sabestian Maimako; Tijjani  Abba

doi:10.55927/mudima.v4i5.8129

Authors

Emmanuel Umoru Oki Department of Business Administration, University of Jos
Seddi Sabestian Maimako Department of Business Administration, University of Jos
Tijjani Abba Department of Marketing, Federal Polytechnic Bauchi

DOI:

https://doi.org/10.55927/mudima.v4i5.8129

Keywords:

Innovative Service Delivery, Knowledge Sharing, Transformational Leadership

Abstract

In a style of a quantitative research, the study examines the mediating role of knowledge sharing between transformational leadership and innovative service delivery of health workers (nurses) in the federal medical centers within northeastern Nigeria. The research methodology applied a descriptive survey and a cross sectional study using structured questionnaires. The population of the study was 3200 nurses of the federal medical center of the north east Nigeria and the sample size was 534. Data were analyzed using Smart-PLS 4.0. The findings of the study shows that transformational leadership strongly influences innovative service delivery (β =0.328, t=4.218, p=0.000), Knowledge sharing is impacted by transformational leadership (β=0.760, t=31.062, p=0.000), Knowledge Sharing significantly affects Innovative service Delivery. (β=0.527, t=6.873, p=0.000), Knowledge sharing strongly influences the link between Transformational Leadership and Innovative service Delivery (β=0.400, t=6.454, p=0.000). The study recommends that further studies should take into consideration other sectors of the economy, such as the manufacturing, technological and educational sector. Again, a longitudinal study should be carried out and other regions in the country should be studied to compare results

References

Abubakar, I., Dalglish, S. L., Angell, B., Sanuade, O., Abimbola, S., Adamu, A. L., Adetifa, I. M. O., & Colbourn, T. (2022). The Lancet Nigeria commission: investing in health and the future of the nation. The Lancet, 399, 1155–1200. https://doi.org/10.1016/S0140-6736 (21)02488-0

Alkadash, T. M., Almaamari, Q., Mohsen Al-Absy, M. S., & Raju, V. (2021). Theory of transformational leadership towards employee performance as a sequence of supply chain model: The mediating effect of job autonomy in Palestine banks during COVID-19 pandemic. International Journal of Supply Chain Management, 9(5), 256–263. https://doi.org/10.2139/ssrn.3799112

Alkali, N. H., & Bello, M. R. (2020). Tertiary hospital standards in Nigeria : A review of current status. Annals of African Medical Research, 3(108), 2–6. https://doi.org/10.4081/aamr.2020

Apex-Apeh, C. O., Ujoatuonu, I. V. N., Ugwu, J. I., & Olowu, C. T. (2020). Motivation and work environment as predictors of job performance among Nurses. Nigerian Journal of Psychological Research, 16(1), 65–72. https://njpsyresearch.com/ojs3/index.php/njopr/article/view/92

Arsawan, I. W. E., Kariati, N. M., Shchokina, Y., Prayustika, P. A., Rustiarini, N. W., & Koval, V. (2022). Invigorating employee’s innovative work behavior: exploring the sequential mediating role of organizational commitment and knowledge sharing. Business: Theory and Practice, 23(1), 117–130. https://doi.org/10.3846/btp.2022.15684

Awuku, E., Mensah, P., Id, A., & Gonu, E. (2023). Service innovation practices and customer loyalty in the telecommunication industry. PLoS ONE, 1–18. https://doi.org/10.1371/journal.pone.0282588

Bartlett, J. E., State, L., & Rouge, B. (1977). Organizational research : Determining the appropriate sample size in survey research. Information Technology, Learning, and Performance Journal, 19(1), 43–50.

Chaman, S., Zulfiqar, S., Sadia, S., & Sharjeel, S. (2021). Leadership styles and employee knowledge sharing : Exploring the mediating role of interjected motivation. PLoS ONE, 16(9), 1–18. https://doi.org/10.1371/journal.pone.0257174

Clark, L. A. & Watson, D. (1995). Constructing validity: Basic issues in objective scale development. Psychological Assessment 7(3): 309–319.

Cohen, J. (1988). Statistical power analysis for the behavioral sciences. Mahwah, NJ: Lawrence Erlbaum.

Delgado-alban, D. V., Jones, D., & Wattam, D. (2021). Perspectives of Colombian higher education deans and faculty directors on transformational leadership. Research in Higher Education Journal, 40, 1–20.

Federal Government of Nigeria 2022 Approved Health Budget Analysis. (2022). January.

Federal ministry of health (2019). National Health Promotion Policy Federal Ministry Of Health, Nigeria.

Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems 18(1): 185–214.

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice 19(2): 139-152.

Hair, J. F., Sarstedt, M., Pieper, T., Ringle, C. M. (2012). The use of partial least squares structural equation modeling in strategic management research: A review of past practices and recommendations for future applications. Long Range Planning 45(5-6): 320-340.

Henseler, J. R, Christian M., & Sarstedt, M. (2012). Using partial least squares path modeling in international advertising research: Basic concepts and recent issues. Pp. 252- 276 in Okzaki, S., ed. Handbook of partial least squares: Concepts, methods and applications in marketing and related fields. Berlin: Springer.

Höck, M., & Ringle, C. M. (2006). Strategic networks in the software industry: An empirical analysis of the value continuum. IFSAM VIIIth World Congress, Berlin 2006. Retrieved 2/22/2009 from http://www.ibl-unihh.de/IFSAM06.pdf

Hu, L., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to under parameterized model misspecification, Psychological Methods 3(4): 424-453.

Hu, R., Li, Y., Huang, J., Zhang, Y., Jiang, R., & Dunlop, E. (2023). Psychological capital and breakthrough innovation: The role of tacit knowledge sharing and task interdependence. Frontiers in Psychology, 14(2), 1–13. https://doi.org/10.3389/fpsyg.2023.1097936

Ibeawuchi, E. U., & Wurim, B. P. (2022). Organizational structure, knowledge sharing practices and bank service delivery in Nigeria. African Journal of Business and Economic Development, 2(8), 36–46.

International Council of Nurses. (2023). International Nurses Day 2023 report: Our Nurses. Our Future.

Kanaan, K., Abuhjeeleh, M., Darabseh, F., Taha, O., & Aljawarneh, N. M. (2023). How digital marketing and innovative performance contribute to hotel restaurant revenue growth: The mediating role of knowledge sharing. Cogent Social Sciences, 9(1), 1–20. https://doi.org/10.1080/23311886.2023.2209985

Kim, K., Li, F., Yoo, J. W., & Kim, Y. (2020). The Relationships among environments, external knowledge acquisition, and innovation. Sustainability, 12(5541), 1–23.

Kline, R. B. (2011). Principles and practice of structural equation modeling. New York: Guilford Press.

Kurniawan, F., Hamidah, U., & Prasetya, A. (2019). The influence of transformational leadership on individual knowledge acquisition, and employee’s creativity in PT. PINDAD (PERSERO).The International Journal of Accounting and Business Society, 27(3), 79–105.

Le, P., & Lei, H. (2019). Determinants of innovation capability: The roles of transformational leadership, knowledge sharing, and perceived organizational support. Emerald Insight, 1–22. https://doi.org/10.1108/JKM-09-2018-0568

Lei, H., Leaungkhamma, L., & Le, P. B. (2020). How transformational leadership facilitates innovation capability: the mediating role of employees’ psychological capital. Leadership and Organization Development Journal, 41(4), 481–499. https://doi.org/10.1108/LODJ-06-2019-0245

Mirsultan, N., & Marimuthu, T. (2021). The relationship of transformational and transactional principal leadership on teacher job satisfaction and secondary student performance in Subang Jaya, Malaysia. Open Journal of Leadership, 10, 241–256. https://doi.org/10.4236/ojl.2021.103016

Mousa, M., Odeh, M., Azam, S. M. F., & Rafida, N. (2021). Effect of transformational leadership on employees ’ innovativeness and job satisfaction in Kuwait private sector. Psychology and Education, 58(1), 2573–2588.

Nabi, M. N., Zhiqiang, L., & Akter, M. (2022). Transformational leadership and radical innovation for sustainability: Mediating role of knowledge management capability and moderating role of competitive intensity. Innovation and Management Review, 20(3), 1–13. https://doi.org/10.1108/INMR-05-2021-0075

Orekoya, I. O., & Omobola, O. O. (2018). Implications of outbound medical tourism on public health care development in Nigeria. European Scientific Journal, 14(30), 353–370. https://doi.org/10.19044/esj.2018.v14n30p353

Otair, M., Abualoush, S., Obeidat, A., & Bataineh, K. (2022). Improving firm’s innovation performance through transformation leadership and knowledge sharing : The moderating role of absorptive capacity. A case study in Jordan. Information Sciences Letters, 11(5), 1693–1709.

Saeed, H., Md Som, H., & Mahmood, R. (2022). Leadership styles, organizational culture, and innovation in healthcare: A conceptual framework. International Journal of Academic Research in Business and Social Sciences, 12(8), 1390–1408. https://doi.org/10.6007/ijarbss/v12-i8/14551

Salkind, N. J. (2012). Exploring Research (8th ed.). Pearson Education Inc.

Shaikh, M., Berbagi, P., Kerja, P., & Variabel, S. (2022). Transformational leadership and innovative work behavior : Testing the mediation role of knowledge sharing and work passion. Jurnal Dinamika Manajemen, 13(85), 146–160.

Soda, Giuseppe., Stea, D., Pedersen, T. 2017. Network structure, collaborative context, and individual creativity. Journal of Management, Vol. XX No. X, Month XXXX 1-27, DOI:10.1177/0149206317724509.

Son, T., Phong, L., & Loan, B. (2020). Transformational leadership and knowledge sharing: Determinants of firm’s operational and financial performance. SAGE Open, 10(2), 1–13. https://doi.org/10.1177/2158244020927426

Suifan, S.T., & Al-Janini, M. 2017. The relationship between transformational leadership and employee creativity in the Jordanian banking sector. International Review of Management and Marketing 7(2), 284-292. ISSN: 2146-4405.

Talat, I., Iram, Z., Siaf, U. R., & Saqib, J. (2022). How knowledge sharing encourages innovative work behavior through occupational self-efficacy: The moderating role of entrepreneurial leadership. Emerald Insight, June, 1–18. https://doi.org/10.1108/GKMC-02-2022-0041

Tan, A. B. C., Dun, D. H. V., & Wilderom, C. P. M. (2021). Innovative work behavior in Singapore evoked by transformational leaders through innovation support and readiness. WILEY, May, 697–712. https://doi.org/10.1111/caim.12462

Tenenhaus, M.; Vinzi, V.E.; Chatelin, Y.-M.; & Lauro, C. (2005). PLS path modeling. Computational Statistics & Data Analysis 48(1): 159-205.

Teo, T. S. H.; Srivastava, S. C.; & Jiang, L. (2008). Trust and electronic government success: an empirical study. Journal of Management Information Systems 25(3): 99–132.

Tierney, P., Farmer, S., & Grean, G. (1999). An examination of leadership and employee creativity : The relevance of traits and relationships. Personal Psychology, 52, 591–620.

Tsenyil, Y., Dakung, J., & Goyit, G. (2018). Competitive advantage of small and medium enterprises in Nigeria : The predicting role of innovative service delivery. European Journal of Business and Management, 10(17), 70–79.

Yang, M., Luu, T. T., & Qian, D. (2021). Dual-focused transformational leadership and service innovation in hospitality organizations : A multilevel investigation. International Journal of Hospitality Management, 98(February), 103035. https://doi.org/10.1016/j.ijhm.2021.103035

Yin, J., Ma, Z., Yu, H., Jia, M., & Liao, G. (2020). Transformational leadership and employee knowledge sharing : Explore the mediating roles of psychological safety and team efficacy. Journal of Knowledge Management, 24(2), 150–171. https://doi.org/10.1108/JKM-12-2018-0776