OLIVIA OYA; SUPRAPTI. Pengaruh Service Excellent Petugas Ground Handling Terhadap Kepuasan Penumpang pada Bandar Udara Sultan Babullah Ternate. Jurnal Multidisiplin Madani, [S. l.], v. 2, n. 5, p. 2123–2136, 2022. DOI: 10.55927/mudima.v2i5.315. Disponível em: https://journal.formosapublisher.org/index.php/mudima/article/view/315. Acesso em: 4 may. 2026.