Analysis of Medical Personnel Communication Competence Prof. Dr. Chairuddin Panusunan Lubis University of Sumatera Utara Hospital with Coronavirus Disease Patients Through the Use of Telemedicine in Medan

Adesima Qistee  Permata; Iskandar Zulkarnain; Dewi  Kurniawati

doi:10.55927/sospolbud.v3i2.11313

Authors

Adesima Qistee Permata Faculty of Social Science and Political Science, Universitas Sumatera Utara
Iskandar Zulkarnain Faculty of Social Science and Political Science, Universitas Sumatera Utara
Dewi Kurniawati Faculty of Social Science and Political Science, Universitas Sumatera Utara

DOI:

https://doi.org/10.55927/sospolbud.v3i2.11313

Keywords:

Communication Competence, Telemedicine, Coronavirus Disease

Abstract

This study analyzes the communication competence of medical staff at Prof. Dr. Hairuddin Panusunan Lubis Hospital, Universitas Sumatera Utara, in interacting with COVID-19 patients through the utilization of telemedicine. The purpose of this research is to evaluate how effectively medical staff communicate with patients in a virtual environment, focusing on clarity, empathy, and professionalism. The research was conducted using a mixed-method approach, including surveys and interviews with both medical staff and patients. The results indicate that while telemedicine has facilitated continued care, there are significant challenges in maintaining effective communication. Recommendations for improving communication skills in telemedicine are discussed.

Downloads

Download data is not yet available.

References

Bylund, C. L., & Makoul, G. (2005). Empathic communication and gender in the physician-patient encounter. *Patient Education and Counseling*, 48(3), 207-216.

Chan, A. S., & Patel, M. K. (2020). Telemedicine in the time of COVID-19: Implications for practice and research. *Journal of Medical Internet Research*, 22(6), e20072.

Ellanti, P., Moriarty, A., Coughlan, F., & McCarthy, T. (2017). The use of telemedicine to improve orthopaedic clinical practice: A review of the literature. *Journal of Telemedicine and Telecare*, 23(8), 682-687.

Hays, R. D., & Ware, J. E. (1986). Measuring patient satisfaction with care in health plans. *Journal of Medical Care*, 24(6), 512-523.

Keck, C. W., & Reed, G. A. (2012). The use of telemedicine in clinical settings. *New England Journal of Medicine*, 366(17), 1630-1632.

Roter, D. L., & Hall, J. A. (2006). Doctors Talking with Patients/Patients Talking with Doctors: Improving Communication in Medical Visits. *Praeger Publishers*.

Shaw, J. L., & Shaw, T. E. (2021). Challenges and opportunities of telemedicine in healthcare delivery during COVID-19: A systematic review. *Health Technology Assessment*, 25(21), 1-43.

Singh, H., & Singh, J. P. (2018). The role of telemedicine in reducing healthcare costs. *Journal of Telemedicine and e-Health*, 24(7), 501-508.

Smith, A. C., & Gray, L. C. (2009). Telemedicine across the ages. *Journal of Telemedicine and Telecare*, 15(7), 353.

Verma, A., & Verma, S. (2020). The evolving landscape of telemedicine in the COVID-19 pandemic: Lessons learned and future directions. *Journal of Medical Systems*, 44(8), 144.