Analysis of Health Services at Sukamerindu Community Health Center in Bengkulu City
DOI:
https://doi.org/10.55927/ajha.v3i1.7288Keywords:
Health Services, Community Health Center, EffectivenessAbstract
This study assesses the quality of health services at Sukamerindu Community Health Center in Bengkulu City, Indonesia, utilizing a descriptive qualitative research approach. Through observation, interviews, and documentation, the research examines five dimensions: Available & Sustainable, Reasonably Acceptable, Achievability, Easy to Reach, and Quality. While the health center effectively organizes services, achieves reasonable acceptability, and is easy to reach, challenges exist in guaranteeing service products and optimizing physical facilities. Overall, the health services at Sukamerindu Community Health Center fall short of community expectations. Addressing these gaps is essential for enhancing the health center's effectiveness and aligning services with community needs and preferences.
Downloads
References
Atep Adya Barata. 2003. Basics of Excellent Service. Jakarta: Yudhistira
Hardiyansyah. 2011. Public Service Quality. Yogyakarta: Gava Media
Moenir H.A.S. 2002. Office Management. Jakarta: Yudhistira
Parasuraman, A., Valarie A. Zeithaml, and Leonard L. Berry. Delivering Quality Service, Balancing, Customer Perceptoons and Expectations. New York: The Free Press, 1990.
Ratminto & Atik Septi Winarsih. 2007. Service Management. Yogyakarta: Student Library
Sinambela, Lijan Poltak, et al. 2006. Public Service Reform. Jakarta: Bumi Aksara Minister of Health Regulation Number 43 of 2019 concerning Guidelines for the Implementation of Environmental Health of Community Health Centers
Bengkulu City Regional Regulation Number 01 of 2011 concerning Health Services in Bengkulu City
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Rofi Rinaldo, Achmad Aminuddin, Nourfarozi Agus
This work is licensed under a Creative Commons Attribution 4.0 International License.