The Influence of Job Satisfaction and Loyalty on OCB at Hilton Garden Inn Ngurah Rai Airport

Ayu Putu Mira Nafa Anjani; Ni Luh Ketut Sri Sulistyawati; I Wayan Jata

doi:10.55927/fjas.v3i9.11263

Authors

Ayu Putu Mira Nafa Anjani Program Studi Pengelolaan Perhotelan, Jurusan Hospitaliti, Politeknik Pariwisata Bali
Ni Luh Ketut Sri Sulistyawati Program Studi Pengelolaan Perhotelan, Jurusan Hospitaliti, Politeknik Pariwisata Bali
I Wayan Jata Program Studi Pengelolaan Perhotelan, Jurusan Hospitaliti, Politeknik Pariwisata Bali

DOI:

https://doi.org/10.55927/fjas.v3i9.11263

Keywords:

Employee Relations, Employee Contribution, Hilton Garden Inn Ngurah Rai Airport

Abstract

Organizational Citizenship Behavior (OCB) impacts various aspects such as job satisfaction and employee loyalty. This study aims to determine the effect of employee satisfaction and loyalty on OCB at Hilton Garden Inn Ngurah Rai Airport. The research population includes the employees of Hilton Garden Inn, with a sample of 76 respondents using a census sampling method. The analysis was conducted using simple linear regression and SPSS version 26 for Windows as the analytical tool. The results of this study indicate that both job satisfaction and employee loyalty have a positive and significant influence on organizational citizenship behavior, both partially and simultaneously. The contribution of job satisfaction and loyalty to organizational citizenship behavior is 56.5%.

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