The Impact of Total Quality Management Implementation on Student Achievement at SMP Education 21 Kulim Pekanbaru

Dyana Maftuhatu Rosyidah; Cepi Safruddin Abd.  Jabar; Roudhotul  Fitria; Fauziah  Yolviansyah

doi:10.55927/fjsr.v3i8.10876

Authors

Dyana Maftuhatu Rosyidah Universitas Negeri Yogyakarta
Cepi Safruddin Abd. Jabar Universitas Negeri Yogyakarta
Roudhotul Fitria Universitas Negeri Yogyakarta
Fauziah Yolviansyah Universitas Negeri Yogyakarta

DOI:

https://doi.org/10.55927/fjsr.v3i8.10876

Keywords:

Total Quality Management, Quality at School, Student Achievement

Abstract

This study aims to identify methods and procedures for implementing Total Quality Management (TQM) in schools and analyze the results related to student achievement. The research employs a qualitative method with data collection techniques including interviews, observations, and documentation, and ensures data validity through technique and source triangulation. Data analysis is conducted using interactive analysis, which includes data collection, data display, data reduction, and conclusion drawing. The results indicate that TQM implementation at the school has successfully improved student achievement through effective teaching methods, active student participation, and good collaboration among teachers, students, and parents. The application of TQM can be an effective approach to enhancing the quality of education in schools

Downloads

Download data is not yet available.

References

Abdel-Gawad Ibrahim Kassir. (2022). Total Quality Management in Secondary Education and its Relationship to Student's Satisfaction: A Case Study of the Second Ghobeiry Public Secondary School for Girls. International Journal for Quality Assurance. https://doi.org/10.34028/ijqa/5/1/204.

Ahiauzu, A. I. (1999). The African industrial man. Port Harcourt. CIMRAT Publications.

Al-Salim, A. (2018). Total Quality Management Its Impact on the Performance of Educational Institutions. International Journal of Scientific and Research Publications (IJSRP). https://doi.org/10.29322/IJSRP.8.8.2018.P8029.

Amadi, E. C. (2013). Principal's management techniques and effective school community relations in Ahoada East Local Government Area of Rivers State. International Journal of Learning and Development, 1 (1), 78-90.

Ayu, I., & Suryaningrum, D. H. (2019). The Effect of Total Quality Management on Managerial Performance: (Study at PT Kereta Api Indonesia – Persero DAOP VIII Surabaya). Sustainable Business Accounting and Management Review, 1(2), 72-81.

Behara, R. S., & Gundersen, D. E. (2001). Analysis of quality management practices in services. International Journal of Quality & Reliability Management, 18(6), 584–604.

Bunyamin, & Rahmanto, M. A. (2021). Pelatihan TQM Sebagai Upaya Meningkatkan Standar Mutu Sekolah di SMA Muhammadiyah 5 Jakarta. Jurnal SOLMA, 10(03), 414–422. https://journal.uhamka.ac.id/index.php/solma/article/view/7316%0Ah

Castillo, F. (2020). TQM in Higher Education for Sustainable Future. , 373-380. https://doi.org/10.1007/978-3-030-32902-0_39.

Crawford, L., & Shutler, P. (1999). Total quality management in education: problems and issues for the classroom teacher. International Journal of Educational Management, 13, 67-73. https://doi.org/10.1108/09513549910261122.

Creswell, John W. (2013). Qualitative Inquiry and Research Design Choosing among Five Approaches. Third Edition. United States of America: SAGE Publications Ltd.

Crosby, Philip B. (1979), Quality is free : The Art of Making Quality Certain, New York : New American Library

Damayanti, K., Taufik, M., & Kejora, B. (2021). Students ’ Learning Independence Towards PAI Learning During The Covid-19 Pandemic in Class VIII of SMPN 2 Teluk Jambe East Karawang. 5(1), 3877–3883.

Deming, W. E., (1986), Ot Of The Crisis, MIT Press, Massachusetts

Ejionueme, L. K. & Oyoyo, A. O. (2015). Application of total quality management in secondary school administration in Umuahia Education zone. Journal of Education and Practice, 6(27), 102-111. https://files.eric.ed.gov/fulltext/EJ1077380.pdf.

Firdaus, M. (2020). Total Quality Management and Its Impact in an Elementary School in Indonesia. . https://doi.org/10.2991/assehr.k.200130.148.

Gilbert, J., Keck, K., & Simpson, R. (1993). Improving the process of education: Total quality management for the college classroom. Innovative Higher Education, 18, 65-85. https://doi.org/10.1007/BF01742198.

Gimba, R. W., Hassan, A. M., Yaki, A. A., & Chado, A. M. (2018). Teachers' and students' perceptions on the problems of effective teaching and learning of Science and Technology in Junior Secondary Schools. Malaysian Online Journal of Educational Sciences, 6(1), 34-42

Hazra, R., Irwansyah, M. R., & Ikhtiarini, N. (2016). Implementasi TQMDalam Meningkatkan Kualitas Output Madrasah Tsanawiyah ( Mts ) Negeri Seririt Kecamatan Seririt , Kabupaten Buleleng Tahun Pengajaran 2015/2016. Jurnal Pendidikan Ekonomi, 4(2), 41–50. https://ejournal.undiksha.ac.id/index.php/EKU/article/view/12791.

Houston, D. (2007). TQM and Higher Education: A Critical Systems Perspective on Fitness for Purpose. Quality in Higher Education, 13, 17 - 3. https://doi.org/10.1080/13538320701272672.

Idris, F. (2011). Total Quality Management (TQM) and Sustainable Company Performances: Examining The Relationship in Malaysian Firms. International Journal of Business and Society, 12(1), 31-52.

Ikhsan, N., Salim, C., & Tasya, D. (2023). Total Quality Management (TQM) And Its Implementation In Islamic Education Management. AL-WIJDÃN Journal of Islamic Education Studies. https://doi.org/10.58788/alwijdn.v8i4.3188.

Juran, J.M., Ed. (1988), Quality Control Handbook. Fourth Edition. New York : McGraw-Hill.

Kanji, G., Malek, A., & Tambi, B. (1999). Total quality management in UK higher education institutions. Total Quality Management & Business Excellence, 10, 129-153. https://doi.org/10.1080/0954412998126.

Khasanah, U., Riyanto, Y., & Setyowati, S. (2023). Total Quality Management (TQM) in Education: School Quality Management for Quality Educational Services at Senior High Schools. SAR Journal - Science and Research. https://doi.org/10.18421/sar63-10.

Khdour, N., Al-Adwan, A. S., Alsoud, A., & Al-Douri, J. A. (2021). Human Resource Management Practices and Total Quality Management in Insurance Companies: Evidence from Jordan. Problems and Perspectives in Management, 19(1), 432–444. http://dx.doi.org/10.21511/ppm.19(1).2021.36.

Kumar, V., Singh, J., Kumar, D., & Antil, M. (2016). Total Quality Management. National. Journal of Advanced Research, 2(3), 5-8.

Lindsay, R. (2006). Total quality management in education. Br. J. Educ. Technol., 37, 312-313. https://doi.org/10.1111/j.1467-8535.2006.00602_7.x.

Maguad, B. (2003). Using Total Quality to Achieve Continuous Improvement in the Classroom. Education 3-13, 124, 412.

Mahmood, W., & Ismail, S. (2018). The Effects of Total Quality Management as Teaching Innovation and Job Satisfaction on Academic Performance of Students in Pakistan. Journal of Business and Social Review in Emerging Economies. https://doi.org/10.26710/JBSEE.V4I1.373.

Miles, M.B, Huberman, A.M, & Saldana, J. (2014). Qualitative Data Analysis, A Methods Sourcebook, Edition 3. USA: Sage Publications. Terjemahan Tjetjep Rohindi Rohidi, UI-Press.

Montenegro, M., & EdD, E. (2023). Total Quality Management Practices and its Implication to Teachers’ Performance and School Success. International Journal of Social Science Humanity & Management Research. https://doi.org/10.58806/ijsshmr.2023.v2i6n08.

Mosadeghrad, A. M. (2015). Developing and validating a total quality management (TQM) model for healthcare organizations. The TQM Journal, 27(5), 544-564.

Muhith, A., Mislikhah, S., Fatmawati, E., Umam, K., & Mu'allimin, M. (2022). Total Quality Management and Its Impact on The Effectiveness of the Academic System in Higher Education. AL-TANZIM: Jurnal Manajemen Pendidikan Islam. https://doi.org/10.33650/al-tanzim.v6i1.3334.

Nasim, K., Sikander, A., & Tian, X. (2019). Twenty years of research on total quality management in Higher Education: A systematic literature review. Higher Education Quarterly. https://doi.org/10.1111/HEQU.12227.

Olanipekun, S. S. & Aina, J. K. (2014). Improving students’ academic performance in Nigerian schools: the role of teachers. International Journal of Research in Humanities and Social Sciences, 1(2), 1-6.

Patton, M. Q. (2015). Qualitative Research & Evaluation Methods. United States of Amerika: SAGE Publications, Inc.

Prajogo, D., & Sohal, A. S. (2002). The relationship between TQM practices, quality performance, and innovation performance: An empirical examination. International Journal of Quality & Reliability Management, 20(8), 901-918. https://doi.org/10.1108/02656710310493625

Raissi, S. (2019). How by applying TQM, higher educational programs enriches?. The Journal of Quality in Education. https://doi.org/10.37870/JOQIE.V9I13.184.

Reid, R.D. & Sanders, N.R. (2007). Operations Management: An Integrated Approach, Third Edition. New Jersey, John Wiley and Sons

Sadikoglu, E., & Oclay, H. (2014). The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Hindawi Publishing Corporation Advances in Decision Sciences, 1(1), 1-18. http://dx.doi.org/10.1155/2014/537605

Svensson, M., & Klefsjo, B. (2000). Experiences from implementing ISO 9000 for continuous improvement in the Swedish school sector. Proceedings of the Sixth World Congress for Total Quality Management, 71-87.

Winn, R., & Green, R. (1998). Applying total quality management to the educational process. International Journal of Engineering Education, 14, 24-29.

Zanqar, F., Khatibi, A., Azam, S., & Tham, J. (2019). THE RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT AND SERVICE QUALITY IN HIGHER EDUCATION OF UAE. . https://doi.org/10.46827/EJHRMS.V0I0.336.

Zehir, C., Ertoseun, O. G., Zehir, S., & Muceldilli, B. (2012). Total Quality Management Practices’ Effects on Quality Performance and Innovative Performance. Procedia: Social and Behavioral Sciences, 41, 273-280. https://doi.org/10.1016/j.sbspro.2012.04.031