Management of Intergenerational Conflict in the Workplace and Its Impact on Employee Relations

Febri Pramudya Wardani; Yanti  Krismayanti; Shinta  Sacha; Rahel Sintadevi  Siahaan; Nisa  Anjarsari; Freddy Johanis  Rumambi

doi:10.55927/ijar.v3i12.12677

Authors

Febri Pramudya Wardani Institute Bisnis dan Management (IBM) asmi
Yanti Krismayanti Institute Bisnis and Management (IBM) asmi
Shinta Sacha Institute Bisnis and Management (IBM) asmi
Rahel Sintadevi Siahaan Institute Bisnis and Management (IBM) asmi
Nisa Anjarsari Institute Bisnis and Management (IBM) asmi
Freddy Johanis Rumambi Institute Bisnis and Management (IBM) asmi

DOI:

https://doi.org/10.55927/ijar.v3i12.12677

Keywords:

Intergenerational Conflict, Workplace Diversity, Conflict Management, Organizational Performance

Abstract

Intergenerational conflict in the workplace stems from differences in values, work preferences, communication styles, and adaptability to technology among Baby Boomers, Generation X, Millennials, and Generation Z. This qualitative descriptive study examines the forms, impacts, and management strategies of such conflicts. Findings reveal that these conflicts manifest in communication mismatches, work-life balance expectations, and varying technological adaptability, leading to interpersonal tension, reduced productivity, and fragmented workplace dynamics. Effective management through open communication, intergenerational training, and collaborative projects can transform conflicts into opportunities for innovation and synergy. The study highlights practical recommendations for managers and HR professionals and contributes to theoretical discussions on managing generational diversity. Future research should quantitatively explore the link between generational conflict and organizational performance.

Downloads

Download data is not yet available.

References

Antaki, C., Billig, M., Edwards, D., & Potter, J. (2002). Discourse analysis means doing analysis: A critique of six analytic shortcomings. Discourse Analysis Online, 1(1).

Boyatzis, R. E. (1998). Transforming Qualitative Information: Thematic Analysis and Code Development. Thousand Oaks, CA: Sage Publications.

Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa

Wardani, Febri Pramudya, Verry Albert Jekson Mardame Silalahi, Amoi Sanyo Simanjuntak, Sharleen Aulia Redian, Trisya Suherman, Nur Hayati Syahid, and Audrey Gamaliel Dotulong Tangkudung. "Evaluasi Efektivitas Program Kesejahteraan Karyawan dalam Meningkatkan Kinerja dan Kepuasan Kerja." Innovative: Journal Of Social Science Research 4, no. 2 (2024): 5822-5830.

Wardani, Febri Pramudya, Rahel Sintadevi Siahaan, Yanti Krismayanti, and KP Suharyono S. Hadiningrat. "Lesson Learned dari Beberapa Negara yang Sukses Memanfaatkan Bonus Demografi." Jurnal Cakrawala Akademika 1, no. 4 (2024): 1205-1219.

Wardani, Febri Pramudya, Shinta Sacha, Sri Sundari, and Marisi Pakpahan. "SISTEM MANAJEMEN KINERJA ANTARA TENAGA KERJA LOKAL DAN

ASING." Jurnal Cakrawala Akademika 1, no. 3 (2024): 878-893.

Wardani, Febri Pramudya, Shinta Sacha, Yanti Krismayanti, Dhandy Wibisono, Daffaa Nauvaldy, Sri Sundari, and Marisi Pakpahan. "MEMBANGUN

KEUNGGULAN BERSAING BERKELANJUTAN: STRATEGI MENINGKATKAN

KINERJA ORGANISASI." Jurnal Ilmiah Kajian Multidisipliner 8, no. 4 (2024). Wardani, Febri Pramudya, and Audrey Gamaliel Dotulong Tangkudung. "INOVASI

DALAM BISNIS DIGITAL: ANALISIS PERDAGANGAN BITCOIN SEBAGAI

ASET CRYPTOCURRENCY." Jurnal Pemasaran Bisnis 6, no. 2 (2024).

Gratton, L., & Scott, A. (2016). The 100-Year Life: Living and Working in an Age of Longevity. London: Bloomsbury Publishing.

Gursoy, D., Maier, T. A., & Chi, C. G. (2008). Generational differences: An examination of work values and generational gaps in the hospitality workforce. International Journal of Hospitality Management, 27(3), 448–

https://doi.org/10.1016/j.ijhm.2007.11.002

Gursoy, D., Maier, T. A., & Chi, C. G. (2008). Generational differences: An examination of work values and generational gaps in the hospitality workforce. International Journal of Hospitality Management, 27(3), 448–

https://doi.org/10.1016/j.ijhm.2007.11.002

Holloway, I., & Todres, L. (2003). The status of method: Flexibility, consistency and coherence. Qualitative Research, 3(3), 345–357. https://doi.org/10.1177/1468794103033004

Kvale, S., & Brinkmann, S. (2009). InterViews: Learning the Craft of Qualitative Research Interviewing (2nd ed.). Thousand Oaks, CA: Sage Publications.

Lyons, S. T., & Kuron, L. K. J. (2014). Generational differences in the workplace: A review of the evidence and directions for future research. Journal of Organizational Behavior, 35(S1), S139–S157. https://doi.org/10.1002/job.1913

Mencl, J., & Lester, S. W. (2014). More alike than different: What generations value and how the values affect employee workplace perceptions. Journal of Leadership & Organizational Studies, 21(3), 257–272. https://doi.org/10.1177/1548051814529825

Ryan, G. W., & Bernard, H. R. (2000). Data management and analysis methods. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of Qualitative Research (2nd ed., pp. 769–802). Thousand Oaks, CA: Sage Publications.