Innovation in Motor Vehicle Tax Services at the Central Office of Local Revenue Management in the City of Cirebon

Nicholas Bintang  Saputra; Gusti Najwa  Chaerunisa; Ipik Permana

doi:10.55927/ijar.v4i7.14881

Authors

Nicholas Bintang Saputra University of Swadaya Gunung Jati
Gusti Najwa Chaerunisa University of Swadaya Gunung Jati
Ipik Permana University of Swadaya Gunung Jati

DOI:

https://doi.org/10.55927/ijar.v4i7.14881

Keywords:

Innovation, Public Services, Taxation, Motor, Vehicles, Digital

Abstract

This study examines innovations in Motor Vehicle Tax services at the Cirebon City P3DW Office, encompassing digital methods such as E-Samsat and Sambara, as well as conventional methods such as Mobile Samsat. The study employed qualitative descriptive methods through observation, interviews, and documentation. The results indicate that service innovations have been quite successful, but still face challenges such as limited access to technology and a lack of public understanding of digital services. Socialization efforts have been conducted through various media, but need to be further enhanced to improve tax service efficiency and public awareness.

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