Digitalization of Motor Vehicle Taxes Through the SAPAWARGA Application

Mutasya Dzikri Al Saska; Aam  Amanah; Sri  Wulandari

doi:10.55927/ijar.v4i7.15101

Authors

Mutasya Dzikri Al Saska University of Swadaya Gunung Jati
Aam Amanah University of Swadaya Gunung Jati
Sri Wulandari University of Swadaya Gunung Jati

DOI:

https://doi.org/10.55927/ijar.v4i7.15101

Keywords:

Digital Transformation, Sapawarga, E-Government, Motor Vehicle Tax, Public Services

Abstract

Digital transformation in public services aims to improve efficiency and public compliance, including in the payment of Vehicle Tax (PKB). The West Java Provincial Government has implemented PKB digitalization through the Sapawarga application. This study uses a descriptive qualitative method to analyze the implementation of Sapawarga at the Cirebon City Samsat, the challenges faced, and improvement efforts. Data was collected through interviews, literature review, and archival documentation from the Samsat office. The findings reveal improved access and transparency; however, challenges persist in system integration, inadequate regulatory support, and low digital literacy. Improvement efforts include routine evaluations, employee training, infrastructure upgrades, public awareness campaigns, and system updates to enhance application security and performance.

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