Analysis of Employee Performance in Providing Services to the Public at the Payung Subdistrict Office, Karo Regency

Putri Azari Br  Bangun; Benni  Purba; Menanti Br  Sembiring

doi:10.55927/ijar.v5i4.16467

Authors

Putri Azari Br Bangun Universitas Quality Berastagi
Benni Purba Universitas Quality Berastagi
Menanti Br Sembiring Universitas Quality Berastagi

DOI:

https://doi.org/10.55927/ijar.v5i4.16467

Keywords:

Employee Performance, Public Service, Payung Subdistrict Office

Abstract

This study was conducted at the Payung Subdistrict Office in Karo Regency to analyze employee performance in providing services to the public. Using a qualitative descriptive approach, data were collected through interviews, observations, and documentation involving the Subdistrict Head, the Secretary, employees, and members of the public. This study focused on service performance, responsiveness, and service effectiveness. Data were analyzed through a process of reduction, presentation, and conclusion. The results of the study indicate that employee performance is generally good, as assessed by timeliness, responsiveness, and friendliness. However, there are still limitations regarding the clarity of service information and administrative procedures. These findings suggest the need to improve information dissemination and service coordination to enhance overall service effectiveness.

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