Leveraging Knowledge Management for Public Sector Organizational Performance: The Mediating Role of Learning Organization

Mandon Febriyanto; Nidya Dudija

doi:10.55927/ijar.v5i5.16499

Authors

Mandon Febriyanto School of Economics and Business, Telkom University, Bandung
Nidya Dudija School of Economics and Business, Telkom University, Bandung

DOI:

https://doi.org/10.55927/ijar.v5i5.16499

Keywords:

Knowledge Management, Learning Organization, Organizational Performance, Public Sector

Abstract

Government agencies need to leverage the intersection of knowledge management (KM) and learning organization (LO) principles to optimize overall organizational performance (OP). Focusing on the Financial Education and Training Agency (BPPK), this research evaluates how the LO serves as a bridge, mediating the impact of KM on OP. A quantitative approach was employed, surveying 276 employees through SEM-PLS analysis. Results indicated that KM substantially improved outcomes through both straightforward effects and intervening processes facilitated by the LO. As a significant partial mediator, LO demonstrated that knowledge assets required a robust learning culture to maximize institutional efficiency. Consequently, public institutions should integrate KM with continuous learning initiatives to foster an agile organization and improve public service delivery.

Downloads

Download data is not yet available.

References

Abou-Moghli, A. (2025). “The interplay between knowledge management and organizational performance measurement through the mediating effect of innovation capability.” Knowledge and Performance Management, 9(1), 45–61.

Ahmadpoor, S. S. (2016). Steps in the Research Process (Partial Least Squares of Structural Equation Modeling (PLS-SEM)). International Journal of Social Science and Business, 1(2), 55. www.ijssb.com

Aldhaheri, S. M., & Ahmad, S. Z. (2024). The influence of transformational leadership on organizational performance and knowledge management capability. International Journal of Productivity and Performance Management, 73(9), 2830–2857.

Armstrong, M. (2009). ARMSTRONG’S HANDBOOK OF PERFORMANCE MANAGEMENT. In Replika Press Pvt Ltd.

Chin, W. W., & Newsted, P. R. (1999). Structural equation modeling analysis with small samples using partial least squares. Statistical Strategies for Small Sample Research, 1(1999), 307–341.

Darmawan, S., Agusvina, N., Lusa, S., & Sensuse, D. I. (2023). Knowledge Management Factors and Their Impact on Organizational Performance: A Systematic Literature Review. International Journal on Informatics Visualization, 7(1), 161–167.

Dessler, G. (2020). Human Resource Management Sixteenth Edition. In Pearson Education, Inc.: Vol. Sixteenth (16th ed.).

Duru, C. C., Tiemo, T. H., Fu, C., & Nimo, M. (2025). Knowledge management processes and manufacturing performance in emerging markets: the mediating role of innovation under resource constraints. Journal of Knowledge Management, September.

Easterby-Smith, M., & Lyles, M. A. (2011). HANDBOOK OF ORGANIZATIONAL LEARNING & KNOWLEDGE MANAGEMENT. In John Wiley & Sons.

Fatah, K. K. A., & Dudija, N. (2026). Knowledge Sharing as a Mediator of Leadership and Organizational Communication Toward Innovation. Jurnal Ilmiah Manajemen, 14(1), 383–394.

Firmansyah, A., Chen, M. H., Junaedi, I. W. R., Arwani, M., & Kistyanto, A. (2022). The Role of Transformational Leadership, Knowledge Management, and Learning Organization on Vocational Schools' Performance During the Digital Era. Frontiers in Psychology, 13(May), 1–4.

Forsgren, R. (2021). Lean Knowledge Management. In Business Expert Press, LLC. Business Expert Press, LLC.

Gupta, A. Das. (2020). Strategic Human Resource Management. In Taylor&Francis Group. Deanta Global Publishing Services.

Helga, A., Indiyati, D., & Putri, R. K. (2025). Cultivating Success: A Study of Organizational Culture, Learning Organization, and Knowledge Management in Enhancing Enterprise Fintech Performance. In R. K. Hamdan (Ed.), Tech Fusion in Business and Society : Harnessing Big Data, IoT, and Sustainability in Business: Volume 1 (pp. 371–380). Springer Nature Switzerland. https://doi.org/10.1007/978-3-031-84628-1_31

Herman Aguinis. (2019). Performance Management. In John Wiley & Sons, Inc.

Hornett, A., & Stein, E. W. (2011). Advances in Knowledge Management. In Knowledge Management, Organizational Memory and Transfer Behavior.

Husain, S. J.-L. E. (2021). Knowledge Management System. In Emerald Publishing. Emerald Publishing Limited.

Illendula, S. A., & El-Gayar, O. (2025). The impact of knowledge management in the banking industry: A systematic literature review. Issues in Information Systems, 26(2), 28–42. https://doi.org/10.48009/2_iis_103

Kaplan, R. S. D. P. N. (1996). The Balanced Scorecard: Translating Strategy Into Action. In Harvard Business Press (Vol. 85, Issue 17).

Le, T. T., Bui, N., & Tuyet, T. (2025). Role of flexible work arrangement and knowledge management on supply chain performance : the mediating of employee productivity and moderating. The International Journal of Logistics Management, December. https://doi.org/10.1108/IJLM-01-2025-0027

Litvaj, I., Ponisciakova, O., Stancekova, D., Svobodova, J., & Mrazik, J. (2022). Decision-Making Procedures and Their Relation to Knowledge Management and Quality Management. Sustainability (Switzerland), 14(1), 1–17.

Marsick, V., & Watkins, K. E. (2003). Demonstrating the value of an organizational learning culture: The dimensions of the learning organization. Advances in Developing Human Resources, 5(2), 7.

Mello, J. A. (2023). Strategic Human Resource Management. In Routledge. Routledge.

Migdadi, M. M. (2022). Knowledge management processes, innovation capability, and organizational performance. International Journal of Productivity and Performance Management, 71(1), 182–210.

Muis, I., & Isyanto, P. (2022). Pengaruh Kepemimpinan Transformasional dan Manajemen Pengetahuan terhadap Kinerja Organisasi: Organisasi Pembelajaran sebagai Mediator. Owner, 6(1), 160–175.

Obeso, M., Pérez-pérez, M., López-fernández, C., & Serrano-bedia, A. M. (2025). Knowledge management, ambidexterity, and organisational learning : the mediating role of strategic flexibility. Journal of Knowledge Management, September.

Putra, E. Y., Ariyanto, H. H., & Maytanius, J. (2024). Pengaruh manajemen pengetahuan, lingkungan kerja, keterlibatan karyawan, kepemimpinan transformasional dan budaya organisasi terhadap kinerja karyawan melalui kepuasan kerja. Jurnal Manajemen Strategi Dan Aplikasi Bisnis, 7(2), 197–210.

Savitri, C., Syifa Pramudita Faddila, Irmawartini, & Hanif Rani Iswari. (2021). STATISTIK MULTIVARIAT DALAM RISET (D. (c) I. Ahmaddien (ed.)). Penerbit Widina Bhakti Persada Bandung.

Schwartz, M. J., & Rist, R. C. (2017). Chapter 7. Organizational Learning, the Learning Organization, and Independent Evaluation. The International Monetary Fund and the Learning Organization, 32(5), ch007.

Senge, P. M., Kleiner, A., Roberts, C., Ross, R. B., & Smith, B. J. (1990). The Fifth Discipline Fieldbook. In Nicholas Brealey Publishing.

Winarno, A., Gadzali, S. S., Kisahwan, D., & Hermana, D. (2025). How Servant Leadership Promotes Psychological Resilience for Engagement and Performance from Job Demands-Resources View. 5(2), 177–187.