Management of Online Transportation Services at the Gorontalo City Grab Office
DOI:
https://doi.org/10.55927/ijar.v2i10.6493Keywords:
Service Management, Grab, DriverAbstract
The aim of this research is to find out the Management of Online Transportation Services at the Gorontalo City Grab Office. This research method is descriptive qualitative. Location: This research was conducted at the Gorontalo City Grab Office. The research results show that Management of Online Transportation Services at the Gorontalo City Grab Office. It can be seen from the results of the interview that the planning limits on the recruitment of new drivers are increasing every day to maintain a balance between drivers and customers. If drivers exceed customers, it will be increasingly difficult for drivers to get orders. It can be seen from the results of interviews that communication between drivers and customers often leads to misunderstandings, such as differences in customer pick-up or delivery locations, which leads to customers canceling orders. It can be seen from the interview results that Grab's supervision is still lacking for customers to maintain driver comfort. When there are individuals who violate the rules, especially customers who often make fictitious orders and cancel orders, this is detrimental to drivers.
Downloads
References
Andika Wijaya, S. H. (2016). Aspek Hukum Bisnis Transportasi Jalan Onlne (Tarmizi (ed.)). Sinar Grafika.
Anggara, S. (2016). Ilmu Adminsitrasi Negara. In M. S. Dr. beni ahmad saebani (Ed.), Cv Pustaka Setia. CV Pustaka setia.
Anton Athoillah. (2017). Dasar-Dasar Manajemen (Dr. Beni A). CV Pustaka setia.
Aris. (2021). teori komunikasi menurut para ahli. Gramedia Blog. https://www.gramedia.com/literasi/teori-komunikasi-menurut-para-ahli/
Borrego, A. (2021). Pandangan utama tentang pengertian kesehatan, pusat rumah, lansia, indikator yang berhubungan dengan kesehatan, analisis struktur ko-dispersi. 10, 6.
Sugiyono, P. (2018). Metode Penelitian kuantitatif,kualitatif (R&B (ed.)). Alfabeta.
Mukarom, D. H. Z., & Laksana, M. W. (2015). Manajemen Pelayanan Publik. In M. s. Dr.Beni ahmad saebani (Ed.), Manajemen Pelayanan Publik. CV Pustaka setia.
Mukarom, Z., & Laksan, M. W. (2019). Manajemen Publik Relation (M. S. Dr. Beni Ahman Saebani (ed.)). Pustaka setia.
Nuru, F., Saerang, D. P. E., & Morasa, J. (2013). Pengaruh Pengetahuan Anggaran, Partisipasi Masyarakat Dan Transparansi Kebijakan Publik Terhadap Fungsi Dewan Dalam Pengawasan Anggaran Pendapatan Dan Belanja Daerah (Apbd). Accountability, 2(1), 140. https://doi.org/10.32400/ja.2351.2.1.2013.140-150
Pasalong, H. (2019). Teori Administrasi Publik. In Paper Knowledge . Toward a Media History of Documents (p. 296). ALFABETA.
Rifda Arum. (2022). Pengertian Administrasi Publik: Sifat, Ruang Lingkup, Fungsi, Tujuan, dan Teorinya. Gramedia Blog.
Riyana, C. (2019). Konsep pembelajaran online. Modul Pembelajaran Universitas Terbuka Tangerang Selatan, 1–43.
Rodiyah, I., Sukmana, H., & Mursyidah, L. (2021). Pengantar Ilmu Administrasi Publik. In M. K. M. Tanzil Multazam,.SH & M. P. Mahardika Darmawan Kusuma Wardana,.S.Pd (Eds.), Umsida Press (Issue 0). UMSIDA PRESS.
Rukajat, A. (2018). Pendekatan Penelitian Kualitatif (D. Novidiantoko (ed.)). CV BUDI UTAMA.
Sahya anggara. (2015). Perbandingan Administrasi Negara. (Dr. Beni A). CV Pustaka setia.
Siti Fatimah. (2019). Pengantar Tranportasi. Myria Publisher.
Sulistyo, I. N., & Sotya Partiwi Ediwijoyo. (2020). Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat di Kantor Kecamatan Ayah Kabupaten Kebumen. Jurnal E-Bis (Ekonomi-Bisnis), 4(2), 276–286. https://doi.org/10.37339/e-bis.v4i2.386
Zuchri abdussamad. (2021). Metode Penelitian Kualitatif (M. S. Dr. Patta Rapanna, SE. (ed.)). CV.Syakira Media Pres.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Rasid Botuwa, Lisda Van Gobel, Yahya Antu
This work is licensed under a Creative Commons Attribution 4.0 International License.
