The Role of Job Satisfaction in Mediating the Influence of Work Pressure and Work Overload on Turnover Intention at PT. Administrasi Medika Indonesia

Neny Dwi Pebriasanty; Gendut  Sukarno; Muhadjir  Anwar

doi:10.55927/ijbae.v3i4.9989

Authors

Neny Dwi Pebriasanty University of Pembangunan Nasional Veteran East Java
Gendut Sukarno University of Pembangunan Nasional Veteran East Java
Muhadjir Anwar University of Pembangunan Nasional Veteran East Java

DOI:

https://doi.org/10.55927/ijbae.v3i4.9989

Keywords:

Work Pressure, Work Overload, Turnover Intention, Job Satisfaction

Abstract

This research contains a quantitative methods using Lazarus' Job Stress Theory and Abraham Maslow's Hierarchy of Needs Theory, focusing on the concept of job satisfaction to manage turnover intention within the company. The purpose of this research is to determine the effect of: (1) Work Pressure on Turnover Intention, (2) Work Overload on Turnover Intention, (3) Work Pressure on Turnover Intention through Job Satisfaction, (4) Work Overload on Turnover Intention through Job Satisfaction in PT. Medical Administration. The sample for this research is employees working at PT. Medical Administration. This research requires up to 95 respondents from outsourced employees using a simple random sampling technique. Data collection was carried out using a questionnaire instrument distributed to respondents. The analysis was carried out using the Partial Least Square (PLS) method using the SmartPLS software. Research findings indicate that: (1) Work Pressure makes a positive contribution to increasing Turnover Intention, (2) Work Overload makes a positive contribution to increasing Turnover Intention, (3) Work Pressure contributes to Turnover Intention through Job Satisfaction, (4) Work Overload contributes to Turnover Intention through Job Satisfaction. This research concludes that work pressure and work overload contribute to turnover intention through job satisfaction. The continuous workload and job stress experienced by employees must be minimized through appropriate management mechanisms to reduce burnout conditions that can lead to the intention to leave the job.

Downloads

Download data is not yet available.

References

Agustin, E. P. (2022). PENGARUH BEBAN KERJA TERHADAP TURNOVER INTENTION YANG DIMEDIASI OLEH STRESS KERJA (Studi Kasus Pada PT Indomarco Prismatama Kota Magelang). Universitas Muhammadiyah Magelang.

Alfiyanto, N. A. F., & Sukarno, G. (2023). Analysis of Employee Engagement and Relational Capital on Employee Performance at PT. Eka Tama Makmur Surabaya. Indonesian Journal of Business Analytics, 3(4), 955–966. https://doi.org/10.55927/ijba.v3i4.5195

Amavisca, A., & Sukarno, G. (2023). Analisis Pengembangan Karir, Motivasi dan Kepuasan Kerja Terhadap Kinerja Karyawan di PT Dreams Tour & Travel. J-MAS (Jurnal Manajemen Dan Sains), 8(1), 9. https://doi.org/10.33087/jmas.v8i1.877

Anugrahadi, Y. D., Sukarno, G., & Swasti, I. K. (2023). Analysis of Employee Performance Through The Role of Knowledge Sharing and Competence With Commitment as Intervening Variable. Jurnal Manajemen Bisnis, 10(2), 550–554.

Azhari, Z., Resmawan, E., & Ikhsan, M. I. M. (2021). Pengaruh kepuasan kerja terhadap kinerja karyawan pada dinas tenaga kerja dan transmigrasi kabupaten berau. FORUM EKONOMI: Jurnal Ekonomi, Manajemen Dan Akuntansi, 23(2), 187–193.

Bari, A., & Hidayat, R. (2022). Teori Hirarki Kebutuhan Maslow Terhadap Keputusan Pembelian Merek Gadget. Motivasi, 7(1), 8–14.

Bramasta, R. V., Survival, S., & Hermawati, A. (2023). Efek Tekanan Pekerjaan Terhadap Stres Kerja Serta Implikasinya Pada Keinginan Untuk Pindah Pada Karyawan. Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen, 2(4), 236–247.

Herlambang, G. P., Nur, D. I., & Pertiwi, T. K. (2023). Analysis of Employee Performance and Job Satisfaction as Intervening Variables at Bank Jatim Branch Dr. Soetomo Surabaya. International Journal Of Multidiciplinary Research And Analysis, 6(5), 2245–2251.

Naufal Arfian, D., Ichsanuddin Nur, D., & Handayani, W. (2023). Analysis of Employee Performance with Organizational Citizenship Behavior (OCB) as an Intervening Variable at Pdam Surya Sembada Surabaya City. International Journal of Multidisciplinary Research and Analysis, 06(05), 2206–2214. https://doi.org/10.47191/ijmra/v6-i5-47

Olanda, A., & Swasti, I. K. (2023). The Influence of Work Life Balance, Work Motivation and Dual Role Conflict on Employee Performance CV. Huda Jaya Sidoarjo. Indonesian Journal of Business Analytics, 3(5), 1619–1630. https://doi.org/10.55927/ijba.v3i5.5460

Perdana, T. P., & Rini, H. P. (2024). The Influence of the Work Environment and Compensation on the Performance of Employees at the Surya Market Regional Company , Surabaya City. 3(1), 545–554. https://doi.org/10.55299/ijec.v3i1.835

Premesti, A. D., & Yuniningsih, Y. (2023). The Employee Performance Analysis: The Role of Organizational Culture and Job Satisfaction. Golden Ratio of Human Resource Management, 3(1), 14–22. https://doi.org/10.52970/grhrm.v3i1.199

Ramadhan, M., & Sukarno, G. (2022). ANALISIS STRES KERJA DAN BURNOUT TERHADAP KINERJA PERAWAT SELAMA PANDEMI COVID-19 DI RS ISLAM SURABAYA A.YANI. Jurnal Pendidikan Ekonomi (JURKAMI), 7, 362–372. https://doi.org/10.31932/jpe.v7i3.1933

Ramadhania, S. U., & Sukarno, G. (2023). Analysis of Work-Life Balance and Job Satisfaction on Employee Performance at Bank Mandiri Kupang Branch Office. Jurnal Ekonomi Dan Bisnis Digital, 2(3), 805–816. https://doi.org/10.55927/ministal.v2i3.4809

Rembang, M. A., & Wijono, S. (2023). JOB SATISFACTION AND TURNOVER INTENTION AT PT. X YOGYAKARTA. Journal of Social Research, 2(8), 2529–2534.

Riptiono, S. (2017). WORKING UNDER PRESSURE THE ROLE OF TRANSFORMATIONAL LEADERSHIP. Jurnal Ekonomi Dan Teknik Informatika, 3(1), 18–24.

Savitri, S. A. A. W., & Sukarno, G. (2023). Analysis of Burnout, Employee Engagement and Compensation on Turnover Intention of Shopee Express Hub Surabaya Couriers. Jurnal Ekonomi Dan Bisnis Digital, 2(3), 791–804. https://doi.org/10.55927/ministal.v2i3.4802

Sazili, S., Indarti, S., Efendi, R., & others. (2022). Turnover Intention Influenced by Work Environment and Job Satisfaction. International Journal of Social Science Research and Review, 5(6), 102–108.

Supriadi, K., Trang, I., Rogi, M., Valentino Supriadi, K., Trang, I., Helen Rogi, M., Ekonomi dan Bisnis, F., & Manajemen Universitas Sam Ratulangi, J. (2021). Analisis Faktor Faktor yang Menyebabkan Turnover Intention di PT. SINAR GALESONG PRIMA CABANG BOULEVARD MANADO. Jurnal EMBA, 9(3), 1215–1224.

Suryani, N. K. (2022). KEPUASAN KERJA: PENGARUHNYA DALAM ORGANISASI. Jurnal Imagine. https://api.semanticscholar.org/CorpusID:256570243

Usnawati, U., Ahiruddin, A., & Mirnasari, T. (2020). PENGARUH TEKANAN KERJA TERHADAP KINERJA KARYAWAN PADA CV. TRIMULYA DI BANDAR LAMPUNG. Jurnal Manajemen Mandiri Saburai (JMMS), 3, 41–48. https://doi.org/10.24967/jmms.v3i04.587

Wibisono, A., Anwar, M., & Kirono, I. (2015). Stuctural Equation Modeling Partial Least Square (Sem Pls) Untuk Mengetahui Kinerja Karyawan Pada Pt. Dempo Laser Metalindo Surabaya. J Statistika: Jurnal Ilmiah Teori Dan Aplikasi Statistika, 7(1).

Yuniningsih, Y., Sri Lestari, V. N., Nurmawati, N., & Wajdi, B. N. (2018). Measuring Automotive Company’s Capabilities in Indonesia in Producing Profits Regarding Working Capital. Jurnal Terapan Manajemen Dan Bisnis, 4(1), 67. https://doi.org/10.26737/jtmb.v4i1.589