Bellboy Work Motivation: Studying at a Star Hotel in Bali

Putu Deny Mahendra  Pynatih; I Gusti Ayu Putu Wita  Indrayani; Ni Ketut  Iswarini

doi:10.55927/marcopolo.v2i10.11245

Authors

Putu Deny Mahendra Pynatih Politeknik Pariwisata Bali
I Gusti Ayu Putu Wita Indrayani Politeknik Pariwisata Bali
Ni Ketut Iswarini Politeknik Pariwisata Bali

DOI:

https://doi.org/10.55927/marcopolo.v2i10.11245

Keywords:

Motivation, Bellboy, Two Factor Theory of Motivation

Abstract

This study aims to determine the work motivation of bellboys at Hotel ABC Bali. Data collection was carried out by distributing questionnaires to bellboy staff, then confirmed through interviews with bell captains to confirm the results of the questionnaire and to conduct documentation as supporting evidence. The data analysis technique used in this study is a qualitative descriptive method. This study refers to the two-factor work motivation theory according to Fredrick Herzberg. The results of the analysis showed that the motivation of bellboy staff was 3.34 with a fairly satisfied predicate. As for the intrinsic or hygienic factor, it has the highest level of satisfaction, namely 3.57 with a satisfied predicate, while the extrinsic or motivation factor gets the lowest value, namely 3.11 with a fairly satisfied predicate.

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