The Effect of High Workload and Organizational Communication on Air Traffic Controller (ATC) Work Engagement at the PERUM LPPNPI Palembang Branch  with Interpersonal Conflict as an Intervening Variable

Wahyu Dwi Nugroho; Jack Henry  Syauta; Mafizatun  Nurhayati

doi:10.55927/eajmr.v3i9.10972

Authors

Wahyu Dwi Nugroho Master of Management Study Program, Postgraduate Program Open University
Jack Henry Syauta Master of Management Study Program, Postgraduate Program Open University
Mafizatun Nurhayati Master of Management Study Program, Postgraduate Program Open University

DOI:

https://doi.org/10.55927/eajmr.v3i9.10972

Keywords:

Workload, Organizational, Communication, Interpersonal

Abstract

This study examines how workload and organizational communication impact work engagement among air traffic controllers at AirNav Indonesia, Palembang, with interpersonal conflict as an intervening variable. Using a causal quantitative design with a structural equation model, findings show that a high workload negatively affects work engagement through increased interpersonal conflict. In contrast, effective organizational communication enhances work engagement and reduces conflict. Thus, while workload diminishes engagement through conflict, good communication boosts engagement and minimizes conflicts among air traffic controllers.

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