The Influence of Organizational Environment, Work Motivation and Organizational Commitment on Intention to Quit Through Job Satisfaction of Four-Star Hotel Employees in Surabaya

Hendro Rumpoko; Budiyanto; Nur Fadjrih Asyik

doi:10.55927/eajmr.v1i10.1704

Authors

Hendro Rumpoko Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA)
Budiyanto Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA)
Nur Fadjrih Asyik Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA)

DOI:

https://doi.org/10.55927/eajmr.v1i10.1704

Keywords:

Organizational Environment, Work Motivation, Organizational Commitment, Job Satisfaction, Intention to Quit

Abstract

This study analyzed the intention to quit to a decision upon the perception of the problem of work expected of employees is not able to provide satisfaction the work done. Is associated with increased intention to quit of employees. The purpose of this study examines the factors that affect intention to quit, including the organizational environment, work motivation and organizational commitment. This study uses a quantitative description of the method by the method of eksplanatory, and samples taken of many as 200 respondents of the Four-Star Hotel in Surabaya. The testing data analysis was performed using SEM and test the research instruments. The results showed that the environment of the organization and the gratification of the work has a positive and significant influence on the intention to quit which is indicated by the magnitude of the influence of each 0,263 at a significance level of 0.027 < 0.05 and 0,247 at a significance level of 0,023 < 0,05.

References

Abelson, M., A. 1987. Examination of Avoidable an Unavoidable Turnover. Journal of Applied Psychology (72): 382-386.

Ahmed, Mashal & Nawaz, Nosheen. (2015). Impact of Organizational Commitment on Employee Turnover: A Case Study of Pakistan International Airlines (PIA). Industrial Engineering Letters..5(8): 57-69.

Aityan, S. K. dan Gupta 2011. Challenges of Employee Loyalty in Corporate America. Jurnal Business and Economics. CA: Lincoln University. Oakldan.11(19): 201

Ali, Nazim. (2007). Factors Affecting Overall Job Satisfaction and Turnover Intention. Journal of Managerial Sciences. 2(2): 239-252.

Alkahtani H. (2015) Investigating Factors that Influence Employees’ Turnover Intention: A Review of Existing Empirical Works. International Journal of Business and Management; 10(12).23-24

Al-Muallem N. dan Al-Surimi K.M. 2019. Job satisfaction, work commitment and intention to leave among pharmacists: a cross-sectional study. BMJ Open. 9(9). 1-12.

Appollis, Verna Patricia. (2010). The Relationship between intention to quit, psychological capital and job satisfaction in the tourism industry in the Western cape. Thesis of similar paper, Department of industrial psychology. University of the western cape, EMS Faculty

Arep,I dan H.Tanjung 2013. Manajemen Motivasi.edisi 1 PT Grasindo. Jakarta

As’ad, M. 2013. Kepemimpinan Efektif dalam Perusahaan. Edisi 2 Penerbit Liberty. Yogyakarta.

Azwar, S. 2012. Metode Penelitian. Edisi 2 Cet 4 Pustaka Pelajar. Yogyakarta.

Bagus D.P. 2017. Pengaruh Kepuasan Kerja dan Stress Kerja Terhadap Turnover Intention Pada Karyawan Hotel Holiday Inn Express. Jurnal Manajemen 6(10):110.

Baron, R. A dan Byrne, D. 2012. Social psychology (9th edition) Massachusetts: A pearson Education company. Psikologi Sosial. Jurnal Education Sciense and Psychologi 10(10): 7-12.

Fauzia, Iralda Dewi dan Widowati, Mustika. 2018. The Influence of Motivation, Leadership and Job Satisfaction Toward Employee Turnover Intention at PT. Asuransi Jiwa Syariah Bumiputera Semarang. Jurnal Sains Ekonomi dan Perbankan Syariah 8(1): 73-85.

Erdenekhuu, Sarangua, Jargalmaa Chinbayar, urantsetseg Jargalsaikahn, Altanzul Battengel, Enkhzul Ganbold. (2018). How job satisfaction influences on organizational commitment and turnover intention of Mongolian private sector employees. International Journal of Management and Applied Science.4 ( 7 ): 70-74

Firth, L., Mellor, M., Moore, K.dan Loquet, C. 2004. How can managers reduce employee intention to quit? Journal of Managerial Psychology 35(7): 170-187.

Foreman, W. 2009. Job Satisfaction and turnover in the Chinese retail industry. Chinese Management Studies 3(4) : 356 – 378.

Gan, Kai-peng, Yun Lin, and Qiu Wang. (2020) Public Service Motivation and Turnover Intention: Testing the Mediating Effects of Job Attitudes. Frontiers in Psychology. .11. 1289. 1-14.

Gardjito, A.H., et al., 2014. Pengaruh Motivasi Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan. Jurnal Administrasi Bisnis. 13(1): 1-8

Ghiselli, A. 2010. Antioxidant Activity of Different Phenolics Fractions Separated from an Italian Red Wine. Journal Agric. Food Chem, 46(2): 361-367.

Gill, A., Culpepper A., Shah C., Mathur N. (2011). The Effects of Empowerment and Job Satisfaction on Employee Intentions to Quit: A Study among Canadian Hotel and Restaurant Employees. Res Manageria, Scientia Journal. 2( 5 ): 19-26.

Glissmeyer, M; Bishop J.W; Fass R.D. 2007. Role Conflict, Role Ambiguity, and Intention To Quit The Organization: The Case of Law Enforcement Officers'. Journal of Decision Sciences Institute Annual 3(5): 158-469

Hasibuan, M. 2011. Manajemen Sumber Daya Manusia. Bumi Aksara. Jakarta.

Hicks. H.C and Gullet, R.C (1989) management New York: Mcgraw - Hill.

Herzberg, F. 2012. Organizational Behavior. New Jersey : Prentice Hall.

Heskett, J.L. 2010. The Service Profit Chain. Free Press. New York.

Hidayat, R. 2013. Pengaruh Kondisi Lingkungan Kerja terhadap Kepuasan Kerja Karyawan PT. PLN (Persero) Distribusi Jawa Barat dan Banten. Bandung.

Hussain Habibie, Fachrul, dan Bella Sabrina. (2018). Analisis Faktor-Faktor Yang Mempengaruhi Turnover Intention Pada Karyawan Hotel. Jurnal Ilmiah Pariwisata, Volume 23 No. 2. 97-114.

Ifeabuchi, A. 2011. Using chaos theory: the implication for Nursing. Journal of Advanced Nursing. 37(5): 64-80.

Wibowo, T. S. 2021. Pengaruh Pemberdayaan dan Komitmen Terhadap Organizational Citizenship Behavior (OCB) dan Kinerja Perawat Rumah Sakit Tipe C di Kota Surabaya. Disertasi. STIESIA Surabaya.

Wibowo, T. S. 2022. Psychological Contract Theory Relation to Organizational Citizenship Behavior (OCB) of Flight Attendants. International Journal of Science, Technology & Management. 3(1):144-152.

Wibowo, T. S., Budiyanto., Suhermin. 2020. Nursing Performance at Type C Hospital: Empowerment, Commitment, Organizational Citizenship Behavior. Journal of Xi’an University of Architecture & Technology. XIII(VII): 424-431.

Wu Xiangping & Polsaram, Pussadee. (2013) Factors Influencing Employee Turnover Intention: The Case of Retail Industry in Bangkok, Thailand. The Journal of Finance, Investment, Marketing and Business Administration. Year 3, Issue 3. 127-142.

Yamane, Taro (1973), Statistics an Introductory Analysis, 3rd Ed, Aoyama Gakuin University. New York.

Yasmin, Kashifa. Impact of Organizational Commitment on Intention to Quit Among Psychaitric Nurses: Evidence from Pakistan. International Journal of Learning & Development. ISSN 2164-4063 2015. 5(4) :89-102.

Yilmaz, Akgunduz and Dilek Acar Gürel. (2019). Role stress and turnover intention in hotels: the mediating role of organizational enthusiasm and unstimulating work. TOURISM Journal. Vol.67.No.3. 222 – 238.

Yukl, A. G. 2010. Leadership in Organizations. 2nd Ed. New Jersey: Prentice Hall International, Inc. New York.

Zameer, H., Shehzad Ali, Nisar, W., Muhammad. (2014). The Impact of the Motivation on the Employee’s Performance in Beverage Industry of Pakistan. International Journal of Academic Research in Accounting, Finance dan Management Sciences. 4 (1).293-298.

Zahroh, Retno dan Gde Adnyana Sudibya. 2016. Pengaruh Komitmen Organisasi Dan Konflik Kerja-Keluarga Terhadap Intention to Quit Karyawan Pada Restoran Kudeta di Seminyak Kuta. E-Jurnal Manajemen, 5,(1).

Zeffane, R. 2012. Understdaning Employee Turnover : The Need for a Contingency Approach. International Journal of Manpower. 15 (9).

Zeytinoglu, I., D. Margaret, S. Davies, A. Baumann, J. Blythe, dan L. Boos. 2006 Retaining Nurses in their Employing Hospitals and in the Profession: Effects of Job Preference, Unpaid Overtime, Importance of Earnings and Stress. Health Policy, 79 (1): 257-72.