Analysis of the Implementation of Total Quality Management (TQM) in Improving Employee Performance at PT Permata Bank Cibubur Branch

Nanda Dwi Rizkia; Mamat Hidayat; Yusi Roslina Suciati; Redi Setiyadi; Putie Nadya Pratiwi; Mira Veranita

doi:10.55927/modern.v3i1.7647

Authors

Nanda Dwi Rizkia ARS University, Bandung
Mamat Hidayat ARS University, Bandung
Yusi Roslina Suciati ARS University, Bandung
Redi Setiyadi ARS University, Bandung
Putie Nadya Pratiwi ARS University, Bandung
Mira Veranita ARS University, Bandung

DOI:

https://doi.org/10.55927/modern.v3i1.7647

Keywords:

Total Quality Management, Employee Performance, PT Permata Bank Cibubur

Abstract

A company is an organization operated by the people within it to achieve the company's objectives. To achieve product quality, the implementation of an efficient management system is necessary, serving as both a tool for improving company performance and a measure of employee performance. The company's focus is not only limited to the quality of the products produced but also covers aspects such as processes, human resources, and the environment. Therefore, it is important to include the measurement of productive behavior of employees and to be based on quality improvement, which is also grounded in human resource development. This research is qualitative in nature. Data was collected through observation, interviews, and documentation. The theory applied in this research is the Quality Management Theory. The research results indicate that the company's performance in providing quality products and services in the era of globalization is continuously increasing, both in terms of human skills, processes, and the environment. This comprehensive improvement is achieved through the Total Quality Management (TQM) approach. Through efficiently managed TQM, parts of the company that require improvements or changes can be identified

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