Front Office Attendant Proactive Work Behavior

Kadek Regi  Praditya; I Gusti Ayu Putu Wita  Indrayani; Ni Nyoman Suci  Arthini

doi:10.55927/marcopolo.v2i10.11261

Authors

Kadek Regi Praditya Politeknik Pariwisata Bali
I Gusti Ayu Putu Wita Indrayani Politeknik Pariwisata Bali
Ni Nyoman Suci Arthini Politeknik Pariwisata Bali

DOI:

https://doi.org/10.55927/marcopolo.v2i10.11261

Keywords:

Front Office, Guest Service, Proactive Work Behavior, Hotel

Abstract

This study aims to determine the implementation of proactive work behavior shown by Front Office Attendants at MLV Hotel. The data collection technique in this study was by conducting direct interviews with the Hotel Manager and Front Office Supervisor. This study uses qualitative descriptive data analysis techniques that refer to five indicators, namely high initiative, high sense of responsibility, adaptive ability, problem-solving ability, clear and measurable work goals. The results of this study indicate that not all front office attendants have implemented proactive work behavior optimally, especially in the indicators of high initiative at work and high sense of responsibility. MLV Hotel management is advised to provide rewards to front office attendants who have implemented proactive work behavior and also provide punishment to front office attendants who have not shown a full sense of responsibility at work.

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