Hybrid Work Culture and its Impact on Employee Well-Being: A Conceptual Analysis
DOI:
https://doi.org/10.55927/ijba.v5i6.15865Keywords:
Hybrid Work Culture, Employee Well-Being, Work Flexibility, HRM, Work–Life BalanceAbstract
Technological developments and changes in post-pandemic work patterns have encouraged organizations to adopt a hybrid work culture that combines remote and in-office work. This article is a conceptual analysis that aims to explain how a hybrid work culture affects employee well-being through the integration of various theoretical foundations, such as Job Demands–Resources Theory, Work–Life Balance Theory, Boundary Theory, and Organizational Support Theory. Findings from various studies indicate that a hybrid work culture provides benefits in the form of flexibility, autonomy, reduced commuting time, and increased work-family integration. However, this work model also presents challenges such as technostress, social isolation, role boundary blurring, and workload intensification. This article synthesizes Q1–Q4 journals to develop a conceptual understanding of the mechanisms by which hybrid work influences psychological, social, and occupational well-being. This analysis identifies three main pathways: (1) the dynamics of job demands and job resources, (2) the interaction of the Work–Life Balance and Boundary Management Pathway, and (3) the Organizational Support Pathway. The article concludes with theoretical implications, practical implications, and a future research agenda.
Downloads
References
Abildgaard, J. S., Karlsen, I. L., Frost, F., Teoh, K., St‐Hilaire, F., Denman, A., Leduc, C., Muñoz, M., & Ripa, D. M. (2024). Individual or Organizational Implementation? : A Quasi-experimental Study on the Impact of Different Forms of Implementation of a Well-being App. Research Portal Denmark.
Adisa, T. A., Gbadamosi, G., & Osabutey, E. L. C. (2017). What Happened to the Border? The Role of Mobile Information Technology Devices on Employees’ Work--Life Balance. Personnel Review, 46, 856–871. https://doi.org/10.1108/PR-08-2016-0222
Al, B. (2025). Hybrid Work and Sustainable Employment: A Study on Female Employees in Türkiye. DergiPark (Istanbul University). https://dergipark.org.tr/en/pub/romaya-journal/issue/94393/1774857
Amiruddin, T. A., & Monil, M. (2022). The Impacts of Work--Life Balance in Airline Industry: A Proposed Conceptual Framework. Journal of Management and Marketing Review, 7, 163–172. https://doi.org/10.2991/978-94-6463-080-0_30
Aprilina, R., & Martdianty, F. (2023). The Role of Hybrid-Working in Improving Employees’ Satisfaction, Perceived Productivity, and Organizations’ Capabilities. Jurnal Manajemen Teori Dan Terapan | Journal of Theory and Applied Management, 16(2), 206–222. https://doi.org/10.20473/jmtt.v16i2.45632
Atiq, M., & Iqbal, S. (2018). Work Life Balance and Intention to Quit Among Female Work Force. Journal of Business Studies, 14, 171–182.
Bakker, A. B., & Demerouti, E. (2017). Job Demands–Resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285.
Beckel, J. L. O., & Fisher, G. G. (2022). Telework and Worker Health and Well-Being: A Review and Recommendations for Research and Practice. In International Journal of Environmental Research and Public Health (Vol. 19, Issue 7, p. 3879). Multidisciplinary Digital Publishing Institute. https://doi.org/10.3390/ijerph19073879
Bhat, Z. H., Yousuf, U., & Saba, N. (2022). The Implications of Telecommuting on Work--Life Balance: Effects on Work Engagement and Work Exhaustion. Journal of Business Administration Research, 11, 1–13. https://doi.org/10.21203/rs.3.rs-1642674/v1
Bloom, N. (2021). The impacts of remote work on productivity and happiness. Stanford Institute for Economic Policy Working Paper.
Boccoli, Gabriele Sitonip, A., Gastadi, L., & Corso, M. (2022). The impact of autonomy and temporal flexibility on individuals’ psychological wellbeing in remote settings. Sinergie Italian Journal of Management, 40(2), 327–349. https://doi.org/10.7433/s118.2022.15
Carnevale, J. B., & Hatak, I. (2020). Employee adjustment and well-being in the era of COVID-19: Implications for HRM. Journal of Business Research, 116, 183–187.
Chafi, M. B., Hultberg, A., & Yams, N. B. (2021). Post-Pandemic Office Work: Perceived Challenges and Opportunities for a Sustainable Work Environment. Sustainability, 14(1), 294. https://doi.org/10.3390/su14010294
Chandra, S. (2023). Hybrid work practices and the future of work. Technology in Society, 72, 102206.
Clark, S. C. (2000). Work/Family Border Theory: A New Theory of Work/Family Balance. Human Relations, 53, 747–770. https://doi.org/10.1177/0018726700536001
Cobb, H. R., Murphy, L. D., Thomas, C. L., & Hunter, E. M. (2022). Measuring Boundaries and Borders: A Taxonomy of Work--Nonwork Boundary Management Scales. Journal of Organizational Behavior, 43, 266–284. https://doi.org/10.31234/osf.io/f6gbs
da Silva Guimarães, M., Fialho, P., Moliner, C., & Andrade, M. D. (2023). The role of autonomy in defining the working model on perceived psychological safety. Research Square (Research Square). https://doi.org/10.21203/rs.3.rs-3667937/v1
Dale, G., Wilson, H., & Tucker, M. (2024). What is healthy hybrid work? Exploring employee perceptions on well-being and hybrid work arrangements. International Journal of Workplace Health Management, 17(4), 335–352. https://doi.org/10.1108/ijwhm-03-2024-0041
Darouei, M., & Pluut, H. (2021). Remote work and work--family balance: A boundary perspective. Community, Work & Family, 24(3), 305–322.
Demerouti, E. (2025). Job Demands--Resources and Conservation of Resources Theories: How Do They Help to Explain Employee Well-Being and Future Job Design? Current Opinion in Psychology, 58, 101783. https://doi.org/10.1016/j.jbusres.2025.115296
Dolma, O., & Dolma, S. (2018). Assessing Measurement Invariance of the Survey of Perceived Organizational Support: Paper-and-Pencil vs Online Administrations. International Journal of Assessment Tools in Education, 5, 154–169. https://doi.org/10.34231/iuyd.461106
Dwivedi, Y. K., Hughes, D. L., Coombs, C., Constantiou, I., Duan, Y., Edwards, J. S., Gupta, B., Lal, B., Misra, S. K., Prashant, P., Raman, R., Rana, N. P., Sharma, S. K., & Upadhyay, N. (2020). Impact of COVID-19 pandemic on information management research and practice: Transforming education, work and life. International Journal of Information Management, 55, 102211. https://doi.org/10.1016/j.ijinfomgt.2020.102211
Eisenberger, R., & Rhoades, L. (2001). Perceived Organizational Support: When Employers Esteem Employees. Journal of Applied Psychology, 86, 682–692. https://doi.org/10.1037/0021-9010.86.1.42
Eisenberger, R., Shanock, L. R., & Wen, X. (2019). Perceived Organizational Support: Why Caring About Employees Counts. Annual Review of Organizational Psychology and Organizational Behavior, 6, 35–58. https://doi.org/10.1146/annurev-orgpsych-012119-044917
Eng, I., Tjernberg, M., & Champoux‐Larsson, M. (2024). Hybrid workers describe aspects that promote effectiveness, work engagement, work-life balance, and health. Cogent Psychology, 11(1). https://doi.org/10.1080/23311908.2024.2362535
Figueiredo, E., Margaça, C., & García, J. C. S. (2025). Loneliness and Isolation in the Era of Telework: A Comprehensive Review of Challenges for Organizational Success. In Healthcare (Vol. 13, Issue 16, p. 1943). Multidisciplinary Digital Publishing Institute. https://doi.org/10.3390/healthcare13161943
Galanti, T., Guidetti, G., Mazzei, E., Zappalà, S., & Toscano, F. (2021). Work from home during COVID-19: The impact on productivity, engagement, and stress. Safety Science, 132, 104996.
Gómez-Figueroa, A., O’Brien, E., & Orellana, N. (2025). Competitiveness in University Research and its Impact on Professors’ Mental Health: An Exploratory Analysis of Demands and Resources. International Journal of Environmental Research and Public Health, 22, 108. https://doi.org/10.7441/joc.2025.02.02
Gopi, J., & V, M. H. (2024). Role of Sustainable Commuting Option in Enhancing Employee Well-being. https://doi.org/10.46254/in04.20240046
Griva, A., Kruse, L. C., Hattinger, M., Högberg, K., Pappas, I. O., & Conboy, K. (2024). Making space for time: Strategies for the design of time‐aware hybrid work. Information Systems Journal. https://doi.org/10.1111/isj.12552
Grobelny, J. (2023). Factors Driving the Workplace Well-Being of Individuals from Co-Located, Hybrid, and Virtual Teams: The Role of Team Type as an Environmental Factor in the Job Demand–Resources Model. International Journal of Environmental Research and Public Health, 20(4), 3685. https://doi.org/10.3390/ijerph20043685
Han, L., Peng, C., & Xu, Z. (2022). The Effect of Commuting Time on Quality of Life: Evidence from China. International Journal of Environmental Research and Public Health, 20(1), 573. https://doi.org/10.3390/ijerph20010573
Hasyim, H., & Bakri, M. (2024). Organizational Transformation in Adopting Hybrid Work Models: A Literature Review on Organizational Changes and Employee Readiness. In JURNAL MANAJEMEN BISNIS (Vol. 11, Issue 2, pp. 1170–1182). https://doi.org/10.33096/jmb.v11i2.806
Ipsen, C., van Veldhoven, M., Kirchner, K., & Hansen, J. P. (2021). Working From Home During COVID-19: Employees’ Well-Being, Productivity, and Perceptions of Organizational Support. International Journal of Environmental Research and Public Health, 18(7), 3467. https://doi.org/10.3390/ijerph18073467
Ipshita, R., Anand, P., & Nair, S. (2023). Hybrid work model and employee well-being: The role of boundary management. Journal of Business Research, 158, 113702.
Jabareen, Y. (2009). Building a Conceptual Framework: Philosophy, Definitions, and Procedure. International Journal of Qualitative Methods, 8(4), 49–62. https://doi.org/10.1177/160940690900800406
James, M. M., Koshkina, N., & Froese, T. (2023). From tech to tact: emotion dysregulation in online communication during the COVID-19 pandemic. Phenomenology and the Cognitive Sciences, 22(5), 1163–1194. https://doi.org/10.1007/s11097-023-09916-z
Joshi, P. (2024). Model for Work--Life Balance: Integrating Theory and Research. International Journal of Multidisciplinary Research and Analysis, 7, 3828–3837. https://doi.org/https://orcid.org/0009-0007-3115-3463
Kivunja, C. (2018). Distinguishing between Theory, Theoretical Framework, and Conceptual Framework: A Systematic Review of Lessons from the Field. In International Journal of Higher Education (Vol. 7, Issue 6, p. 44). Sciedu Press. https://doi.org/10.5430/ijhe.v7n6p44
Klaser, K., Cuel, R., & Casari, P. (2023). The future of hybrid work in Italy: A survey-based Socio-Technical-System analysis. Journal of Innovation & Knowledge, 8(4), 100426. https://doi.org/10.1016/j.jik.2023.100426
Klieštik, T., Valášková, K., & Dabija, D. (2024). Editorial: Remote work burnout during the COVID-19 pandemic. Frontiers in Psychology, 15. https://doi.org/10.3389/fpsyg.2024.1389984
Kniffin, K. M., & others. (2021). COVID-19 and the workplace: Implications for future research and practice. American Psychologist, 76(1), 63–77.
Kossek, E., & Lautsch, B. (2018). Work--life flexibility practices: Organizational implementation gaps. Human Relations, 71(1), 5–31.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2015). Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 41, 1857–1886. https://doi.org/10.1177/0149206315575554
Marsh, E., Vallejos, E. P., & Spence, A. (2024). Digital workplace technology intensity: qualitative insights on employee wellbeing impacts of digital workplace job demands. Frontiers in Organizational Psychology, 2. https://doi.org/10.3389/forgp.2024.1392997
Mazzei, A., Ravazzani, S., Butera, A., Conti, S., & Fisichella, C. (2023). The affective commitment of newcomers in hybrid work contexts: A study on enhancing and inhibiting factors and the mediating role of newcomer adjustment. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.987976
Mitchell, J. I., Gagné, M., Beaudry, A., & Koestner, R. (2011). The Role of Perceived Organizational Support, Distributive Justice and Motivation in Reactions to New Information Technology. Journal of Applied Social Psychology, 41, 297–321. https://doi.org/10.1016/j.chb.2011.11.021
Molino, M., Ingusci, E., Signore, F., Manuti, A., Giancaspro, M. L., Russo, V., & Cortese, C. G. (2020). Well-Being and Technostress in Remote Working During the COVID-19 Pandemic. International Journal of Environmental Research and Public Health, 17(20), 7468. https://doi.org/10.3390/ijerph17207468
Mueller, N., Loeffelsend, S., Vater, E., & Kempen, R. (2023). Effects of strain on boundary management: findings from a daily diary study and an experimental vignette study. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1149969
Nagori, R., & Lawton, N. R. (2024). The design of hybrid work for improved employee engagement and well-being: perspectives for HRD practice. International Journal of Human Resource Development Practice Policy & Research, 8(2), 83–99. https://doi.org/10.2478/ijhrd-2024-0010
Naz, F., Awan, R., & Noureen, G. (2021). Managing the Porous Boundaries: Impact of Working From Home on Work--Life Balance of University Teachers During COVID-19. Elementary Education Online, 20, 1690–1704. https://doi.org/10.46662/jass.v8i2.129
Oakman, J., Kinsman, N., Stuckey, R., Graham, M., & Weale, V. (2020). Working From Home: Risks and Benefits to Employee Health and Well-Being. Occupational Medicine, 70(5), 223–231. https://doi.org/10.1093/occmed/kqaa064
Palumbo, R. (2020). Let Me Go to the Office! An Investigation Into the Side Effects of Working From Home on Work--Life Balance. International Journal of Public Sector Management, 33(6–7), 771–790. https://doi.org/10.1108/IJPSM-06-2020-0150
Petitta, L., & Ghezzi, V. (2025). Remote Work and Psychological Distance: Organizational Belongingness as a Resource Against Work Stressors and Employee Performance Impairment and Distress. Sustainability, 17(4), 1342. https://doi.org/10.3390/su17041342
Putnam, L. L., Myers, K. K., & Gailliard, B. M. (2022). Communication, technology, and well-being in hybrid teams. Computers in Human Behavior, 129, 107–118.
Richter, A., & Richter, S. (2024). Hybrid work – a reconceptualisation and research agenda. I-Com, 23(1), 71–78. https://doi.org/10.1515/icom-2023-0027
Rosado, M. E. B., Suárez, L. M. C., de Zevallos, G. F. D. O., & Espinosa‐Cristia, J. F. (2023). Technostress at work during the COVID-19 lockdown phase (2020–2021): a systematic review of the literature. In Frontiers in Psychology (Vol. 14). Frontiers Media. https://doi.org/10.3389/fpsyg.2023.1173425
Rudolph, C. W., Allan, B., Hertel, G., & Zacher, H. (2021). Pandemic-Related Changes in Work and Employee Well-Being: A Review and Research Agenda. Work & Stress, 35(3), 212–229. https://doi.org/10.1080/02678373.2021.1964319
Sander, E., Caza, A., & Jordan, P. (2023). Employee well-being in modern workplaces: A multilevel perspective. Journal of Occupational Health Psychology, 28(2), 175–190.
Santarpia, F. P., Боргогни, Л., Consiglio, C., & Menatta, P. (2021). The Bright and Dark Sides of Resources for Cross-Role Interrupting Behaviors and Work–Family Conflict: Preliminary Multigroup Findings on Remote and Traditional Working. International Journal of Environmental Research and Public Health, 18(22), 12207. https://doi.org/10.3390/ijerph182212207
Schaufeli, W. B. (2017). Applying the Job Demands--Resources Model. Revista de Psicología Del Trabajo y de Las Organizaciones, 33, 185–192. https://doi.org/10.1016/j.orgdyn.2017.04.008
Shukla, A., & Singh, P. (2022). Effects of hybrid work on stress and work-life balance. International Journal of Management, 13(4), 44–55.
Singh, R., & Hess, T. (2023). Employee well-being and digital collaboration in hybrid work. Information Systems Frontiers, 25, 1123–1138.
Soga, L., & others. (2022). Hybrid work and ethical challenges. Journal of Business Ethics, 178, 987–1002.
Stasiła-Sieradzka, M., Sanecka, E., & Turska, E. (2023). Not so good hybrid work model? Resource losses and gains since the outbreak of the COVID-19 pandemic and job burnout among non-remote, hybrid, and remote employees. International Journal of Occupational Medicine and Environmental Health, 36(2), 229–249. https://doi.org/10.13075/ijomeh.1896.02026
Sun, L. (2019). Perceived Organizational Support: A Literature Review. Open Journal of Social Sciences, 7, 13–22. https://doi.org/10.5296/ijhrs.v9i3.15102
Toscano, F., & Zappalà, S. (2020). Social isolation and stress in remote work: The role of organizational support. European Journal of Work and Organizational Psychology, 29(5), 672–683.
Tummers, L., & Bakker, A. B. (2021). Leadership and Job Demands--Resources Theory: A Systematic Review. Journal of Vocational Behavior, 126, 103565. https://doi.org/10.3389/fpsyg.2021.722080
Urrila, L. I., Siiriäinen, A., Mäkelä, L., & Kangas, H. (2025). Sense of belonging in hybrid work settings. Journal of Vocational Behavior, 157, 104096. https://doi.org/10.1016/j.jvb.2025.104096
Vardaman, J. M., Allen, D. G., Otondo, R. F., & Hancock, A. (2016). Social Comparisons and Organizational Support: Implications for Commitment and Retention. Journal of Business Research, 69, 1324–1331. https://doi.org/10.1177/0018726715619687
Vartiainen, M., & Vanharanta, O. (2024). True nature of hybrid work. Frontiers in Organizational Psychology, 2. https://doi.org/10.3389/forgp.2024.1448894
Viot, C., & Benraiss-Noailles, L. (2024). Advocacy Versus Depart: How Perceived Organizational Support Influences Employee Well-Being and Shapes Their Intentions. Management Research Review, 47, 519–536. https://doi.org/10.1017/jmo.2024.60
Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021). Achieving effective remote working during COVID-19: A work design perspective. Applied Psychology, 70(1), 16–59.
Weitzer, J., Papantoniou, K., Seidel, S., Klösch, G., Caniglia, G., Laubichler, M. D., Bertau, M., Birmann, B. M., Jäger, C. C., Zenk, L., Steiner, G., & Schernhammer, E. (2021). Working from home, quality of life, and perceived productivity during the first 50-day COVID-19 mitigation measures in Austria: a cross-sectional study. International Archives of Occupational and Environmental Health, 94(8), 1823–1837. https://doi.org/10.1007/s00420-021-01692-0
x Prof. Dr. Johanna Bath, P. D. J., & Markulin, V. (2024). Exploring the Impact of Work Arrangements on Employee Well-being in the Post-Pandemic Workplace: The Role of Perceived Flexibility, Work-Life Balance, and Managerial Support. International Journal of Business and Applied Social Science, 1–17. https://doi.org/10.33642/ijbass.v10n1p1
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Cahyaning Haswari, Gusti Ayu Desy Dwi Cahyani, Ni Luh Putu Widyani Puspitawat, Santi Nururly

This work is licensed under a Creative Commons Attribution 4.0 International License.






































