The Influence of Workload and Physical Facility Infrastructure on Security Personnel Performance

Kemala Widya Paramita; Ratri Wahyuningtyas; Fariz

doi:10.55927/ijba.v5i6.15944

Authors

Kemala Widya Paramita Universitas Telkom
Ratri Wahyuningtyas Universitas Telkom
Fariz Universitas Telkom

DOI:

https://doi.org/10.55927/ijba.v5i6.15944

Keywords:

Workload, Physical Facility Infrastructure, Security Performance, Job Demands-Resources, Buffering Effect

Abstract

This study analyzes the influence of workload and physical facility infrastructure on the performance of security personnel at DEF University through a quantitative approach based on the Job Demands-Resources Model. Data were collected from 176 respondents (56.2% of 313 personnel) using a 37-item questionnaire based on SWAT and CPTED, analyzed via PLS-SEM with 5,000 bootstrap iterations. The results show that infrastructure has a dominant effect (β=0.682; p<0.001) on performance, while workload is insignificant (β=-0.115; p=0.074), confirming a significant buffering effect (β=-0.214; p=0.010). These findings suggest prioritizing investment in surveillance technology infrastructure and communication systems as a mitigation strategy for extreme workloads, with management implications in the form of a roadmap for increasing job resources for sustainable campus security performance.

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