Superiors' Support for Work Achievement with Self Efficacy as a Mediation Variable at PT Indomarco Adi Prima Distribution Center Tangerang
DOI:
https://doi.org/10.55927/ijba.v6i3.16497Keywords:
Supervisor Support, Self-Efficacy, Work Performance, Employees, Distribution And LogisticsAbstract
Employee performance plays a crucial role in determining organizational effectiveness, particularly within the distribution and logistics industry where employees are required to meet demanding operational targets. This study investigates the effect of supervisor support on employee performance while examining the mediating role of self-efficacy among employees of PT Indomarco Adi Prima Distribution Center Tangerang. A quantitative research design was employed using a survey approach. Data were gathered through questionnaires administered to 130 employees selected through proportionate stratified random sampling. The collected data were analyzed using linear regression analysis and the Sobel mediation test with the assistance of SPSS software. The findings indicate that supervisor support has a significant positive impact on employee performance. Furthermore, supervisor support was found to positively influence employees’ self-efficacy, which in turn contributes significantly to improved work performance. The mediation analysis confirmed that self-efficacy serves as an intermediary mechanism through which supervisor support enhances employee performance. These findings highlight the strategic importance of supportive leadership practices in strengthening employees’ confidence and capabilities, thereby fostering sustained improvements in organizational performance.
Downloads
References
Abdullah, M. R., & Wider, W. (2022). The moderating effect of self-efficacy on supervisory support and organizational citizenship behavior. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.961270
Afzal, S., Arshad, M., Saleem, S., & Farooq, O. (2019). The impact of perceived supervisor support on employees’ turnover intention and task performance: Mediation of self-efficacy. Journal of Management Development, 38(5), 369–382. https://doi.org/10.1108/JMD-03-2019-0076
Ahmad, R., Nawaz, M. R., Ishaq, M. I., Khan, M. M., & Ashraf, H. A. (2023). Social exchange theory: Systematic review and future directions. In Frontiers in Psychology (Vol. 13). Frontiers Media S.A. https://doi.org/10.3389/fpsyg.2022.1015921
Amanda. (2024). Workplace Stress. OSHA.
Azhar, F., & Iriani, D. U. (2021). Determinan Stres Kerja pada Aparatur Sipil Negara Dinas Pendidikan Kota Cilegon Saat Work From Home di Era Pandemi COVID-19 Tahun 2020. Media Penelitian Dan Pengembangan Kesehatan, 31(1). https://doi.org/10.22435/mpk.v31i1.3521
de la Fuente, J., Martínez-Vicente, J. M., Santos, F. H., Sander, P., Fadda, S., Karagiannopoulou, A., Boruchovitch, E., & Kauffman, D. F. (2022). Advances on Self-Regulation Models: A New Research Agenda Through the SR vs ER Behavior Theory in Different Psychology Contexts. In Frontiers in Psychology (Vol. 13). Frontiers Media S.A. https://doi.org/10.3389/fpsyg.2022.861493
Han, J., Liu, N., & Wang, F. (2022). Graduate Students’ Perceived Supervisor Support and Innovative Behavior in Research: The Mediation Effect of Creative Self-Efficacy. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.875266
Hope King. (2023, February 15). Global survey: Worker burnout reaches new high. AXIOS.
Jung, F. U., Löbner, M., Rodriguez, F. S., Engel, C., Kirsten, T., Reyes, N., Glaesmer, H., Hinz, A., Witte, A. V., Zacher, H., Loeffler, M., Villringer, A., Luppa, M., & Riedel-Heller, S. G. (2024). Associations between person-environment fit and mental health - results from the population-based LIFE-Adult-Study. BMC Public Health, 24(1). https://doi.org/10.1186/s12889-024-19599-z
Kanten, S., & Sadullah, O. (2012). An Empirical Research on Relationship Quality of Work Life and Work Engagement. Procedia - Social and Behavioral Sciences, 62, 360–366. https://doi.org/10.1016/j.sbspro.2012.09.057
Kurniawan, I. S., & Sawitri, H. S. R. (2023). Perceived Supervisor Support and Performance: The Mediating Effect of Person-Job Fit (pp. 129–137). https://doi.org/10.2991/978-94-6463-160-9_14
Lismayona, R. (2024). PENGARUH PERCEIVED SUPERVISOR SUPPORT TERHADAP EMPLOYEES TURNOVER INTENTION DAN TASK PERFORMANCE YANG DIMEDIASI SELF EFFICACY PADA KARYAWAN PADA PT GAYO MEGAH RAYA. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen TERAKREDITASI SINTA, 4(4), 992–1004. www.jim.usk.ac.id/ekm
Madison, K., Eva, N., De Cieri, H., & Goh, Z. (2025). Social exchange theory in leadership research: A problematizing review. https://doi.org/10.1016/j.leaqua.2025.101924
Nadzif, M. L., & Yudiarso, A. (2021). Studi Meta-Analisis: Hubungan antara Stres Kerja dan Kinerja Karyawan. JURNAL DIVERSITA, 7(1), 43–52. https://doi.org/10.31289/diversita.v7i1.4549
Setiadi, I. K. (2023). Self-Efficacy Analysis as Mediating with Workload and Job Satisfaction Affects e-Performance. In Technology, and Organizational Behavior (IJBTOB) (Vol. 3, Issue 6). https://ijbtob.org
Zeb, A., Goh, G. G. G., Javaid, M., Khan, M. N., Khan, A. U., & Gul, S. (2023). The interplay between supervisor support and job performance: implications of social exchange and social learning theories. Journal of Applied Research in Higher Education, 15(2), 429–448. https://doi.org/10.1108/JARHE-04-2021-0143
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Ferdi Muhammad, Anna Suzana
This work is licensed under a Creative Commons Attribution 4.0 International License.
